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Recensioni per Candlewood Suites Austin North, an IHG Hotel

2.5 out of 5
Candlewood Suites Austin North, an IHG Hotel
8000 Cross Park Drive, Austin, TX

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 193 su 309 recensioni" "
Valutazione di 8 - Buono. 72 su 309 recensioni" "
Valutazione di 6 - Soddisfacente. 22 su 309 recensioni" "
Valutazione di 4 - Scarso. 7 su 309 recensioni" "
Valutazione di 2 - Terribile. 15 su 309 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Andre

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Linda, il giorno 9 mag 2024
Thank you Andre.We are glad to see your stay went as expected. We do hope to see you again the next time you make your way to the Austin area.

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was having to stay in Austin due to a surgery I had and it required a recliner. You are the only Hotel I found that had one. Everything was great. Thanks, Michelle
Soggiorno di 8 notti a marzo 2024
Risposta di Linda, il giorno 8 apr 2024
Thank you so much Michelle for the kind words. It is good to see that you made it home safe. Take good care of yourself and heal fast.

8/10 Buono

Connie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good stay
Very clean and convenient to everything we had planned. Bed was comfy. At check in, Christian was very helpful and efficient. Upon checkout, I waited at desk for 10 minutes without seeing anyone working. Another gentleman had been there even longer and said the same thing. Still a nice place to stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Linda, il giorno 19 feb 2024
Thank you for your comments about your recent stay at Candlewood Suites North Austin. It was a pleasure having you with us and it is great seeing that you enjoyed your stay.I do apologize for the wait to check out. I will speak with the person on duty to see what the issue was.Please feel free to contact us should you need assistance with your future stays.

8/10 Buono

Randal

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Linda , il giorno 12 feb 2024
Thank you for both your recent stay and for taking the time out to rate your stay. Your input is very important to us.

10/10 Eccellente

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It just felt so clean!
Soggiorno di 2 notti a febbraio 2024
Risposta di Linda, il giorno 5 feb 2024
Thank you Gina,We work very hard to keep the property clean. We hope to see you back soon!

10/10 Eccellente

Victoria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a gennaio 2024
Risposta di Linda, il giorno 29 gen 2024
Thank you Victoria for the great score on your recent stay. We are so very happy to see that things went well and we look forward to seeing you back again soon.

10/10 Eccellente

Dhiraj

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff, clean rooms
Risposta di Linda, il giorno 17 gen 2024
Thank you for responding to this survey. We appreciate your comments.

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Dont pay for King Beds. This place stinks.
I rented the 2 king suite and paid for a 2 king suite and was given a 2 queen suite. Being 2 very large men staying with their daughters this a was need. When we called down to the desk once entering the room we were told that it is a request and you dont honor all requests. Why have the option on the website and why did i pay for kings when that is only a suggestion to the hotel staff. Not super thrilled and was not the experience i was hoping to have. Spending multiple nights in beds that are to small is not how i want to spend my money. Oh and to put the cherry on top this hotel smelt like Marijuana the entire time I was there. Definitely not a place to stay if you are in Texas for any kind of sport related activity.
Soggiorno di 3 notti a gennaio 2024
Risposta di Linda, il giorno 9 gen 2024
I am so sorry things did not go as planned during your recent visit to Candlewood Suites North Austin. Being an extended stay hotel, we do have guests extend at the last minute. When a guests has been a room for months and extends for months, we cannot move them for 1or 2 nights. This is very difficult when it happens with limited room types. The price for the room you had requested is the same price as the rooms with 2 queen beds.I would love to know more about the smell of marijuana. We do not tolerate illegal activities or smoking in the building. It would be nice if I could pinpoint who it was and we could add them to our do not rent list so it is not an issue in the future.Again, I apologize.

10/10 Eccellente

Debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Linda, il giorno 9 gen 2024
Thank you Debra,It is always great to know a guest has fully enjoyed their stay with us. We would love to see you back during your future visits in Austin.

10/10 Eccellente

Teresa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friends staff and efficiency
Soggiorno di 1 notte a dicembre 2023
Risposta di Linda, il giorno 9 gen 2024
Thank You!

10/10 Eccellente

DOUGLAS

Soggiorno di 2 notti a novembre 2023
Risposta di Linda, il giorno 17 gen 2024
Thank You!

10/10 Eccellente

shahnawaz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the hotel is 24/7 check-in and pet friendly, also located near a few highways making driving around Austin a breeze.
Soggiorno di 3 notti a novembre 2023
Risposta di Linda , il giorno 14 nov 2023
Thank you so very much for sharing a few of the benefits there are to staying with us. We hope to see you back soon!

8/10 Buono

Ana K

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Linda, il giorno 14 nov 2023
Thank You for your survey!

10/10 Eccellente

Kay Jeanette

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Could have used a pool.
Soggiorno di 1 notte a settembre 2023
Risposta di Linda, il giorno 25 set 2023
Thank you for the great score! I do agree a pool would be nice, I will pass the thought along to the owners.

2/10 Terribile

Debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Horrible Check in
Upon arrival approximately 1 hour before check in…Christian did not even look on the computer to look and see if a room was available for early check in. He just abruptly and very curt said I’d have to come back in an hour … after coming back and hour later. He still stated that he didn’t know if a room was ready but then looked up a few minutes before 3 and it was ready. His demeanor was condescending and put off. I also asked if the cameras were recording not just for viewing because at another hotel I had my catalytic converter stolen. He then told me it is what it’s is he couldn’t guarantee me anything. So over all check in was horrible and didn’t feel welcomed or comfortable… He made no attempt to make anything more comfortable. Very disappointing..
Soggiorno di 1 notte a settembre 2023
Risposta di Linda, il giorno 19 set 2023
I sincerely apologize for the lack of customer service during your check in this past weekend. This is not typical. I must say that on a day like Saturday when we are running full house and only have a few rooms to turn over, at 2:00 in the afternoon we do know what is available and what is not without checking the computer.Christian is a good man; I am sorry you did notsee that side of him.

8/10 Buono

Debra

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Linda, il giorno 7 ago 2023
Thank you for your response. It truly does help for us to provide better service to our future guest.

8/10 Buono

Jessie

Soggiorno di 1 notte a luglio 2023
Risposta di Linda, il giorno 21 ago 2023
Thank you for your response. It would be helpful to know what we can do to earn that extra point to make your stay perfect.

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff. Recognize repeat guests.
Soggiorno di 2 notti a luglio 2023
Risposta di Linda, il giorno 12 lug 2023
Thank you for completing this survey and for choosing Candlewood Suites North Austin for your recent stay. It is always wonderful having you with us.

10/10 Eccellente

Channing

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I recently had the pleasure of staying at Candlewood Suites Austin North during my visit to Austin, Texas. Overall, my experience at this hotel was exceptional, and I would highly recommend it to anyone looking for a comfortable and convenient stay in the area. Upon arrival, I was warmly greeted by the friendly and attentive hotel staff. The check-in process was swift and efficient, ensuring a smooth start to my stay. The lobby area was clean and well-maintained, creating a pleasant first impression. The room I stayed in was spacious, clean, and tastefully decorated. The comfortable bed provided a restful night's sleep after a long day of exploring the city. I was also impressed with the room's amenities, including a fully equipped kitchenette, which was perfect for preparing light meals and snacks during my stay. The presence of a desk and reliable Wi-Fi allowed me to catch up on some work without any issues. One of the standout features of Candlewood Suites Austin North was the exceptional cleanliness throughout the hotel. The housekeeping staff did an excellent job of maintaining a high level of cleanliness in both the common areas and individual rooms. I appreciated the attention to detail and the efforts made to ensure a hygienic and safe environment for guests. The hotel's location was another highlight. It was conveniently situated near major highways, making it easy to access popular attractions and downtown Austin. Additionally, there were several dining options
Soggiorno di 6 notti a giugno 2023
Risposta di Linda, il giorno 27 giu 2023
Wow, what a wonderful review. We are so glad to see that your stay in Austin went well and your hotel stay met your expectations. We enjoyed having you with us and we hope to see you back during your next visit to Austin.

6/10 Soddisfacente

Silvestre

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2023
Risposta di Linda, il giorno 12 giu 2023
Thank You!

10/10 Eccellente

Sanjeev

Soggiorno di 2 notti a maggio 2023
Risposta di Linda, il giorno 27 giu 2023
Thank you Sanjeev! We are happy to see you enjoyed your stay and hope to see you back soon!

6/10 Soddisfacente

Karen Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
There is no dining in the hotel and none within walking distance.
Soggiorno di 1 notte a giugno 2023
Risposta di Linda, il giorno 12 giu 2023
While we do not have a resaurant in the hotel, all rooms come equiped with a kitchen with all of the necessary utencils, pots, pans and dishes. The Candlewood Cupboard is well stocked with items for breakfase, lunch, dinner and snacks. We also have access to several food delivery services that service almost every restaurant in Austin. I wish I could have explained this to you during your stay. Hopefully you will be back to give it a Try!

10/10 Eccellente

Amanda

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice clean will use again
Soggiorno di 1 notte ad aprile 2023
Risposta di Linda, il giorno 5 giu 2023
Thank you Amanda, we sincerely enjoyed having you with us and look forward to seeing you back soon.

2/10 Terribile

Michael

Soggiorno di 1 notte a maggio 2023
Risposta di Linda, il giorno 31 mag 2023
Thank you Michael for for the review of your most recent stay. I am sorry things were not to your liking. I would have liked for you to expand a bit on what you did not like so I may have been able to correct the issue(s). Please feel free to contact me if there is anyting I can do for you.

6/10 Soddisfacente

Claire

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
At 3am morning someone was calling the landphone. 8:34 am was already awake but still in bed , someone tried to open the door but good thing i had the safety thing that block the door somehow. It scared me.
Soggiorno di 1 notte a maggio 2023
Risposta di Linda, il giorno 23 mag 2023
I am sorry to see your sleep was disturbed at such an awful hour. My educated guess is that it came from within the hotel and they had the wrong number. As for the 8am visitors, I will definately address this with housekeeping and maintenance. I do apologize.

10/10 Eccellente

Porfirio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good people in front desk
Soggiorno di 3 notti a maggio 2023
Risposta di Linda, il giorno 31 mag 2023
Thank you. We have been blessed wth wonderfull people that truly enjoy wourling with our guests.We appreciate your business and hope to see you back soon.

10/10 Eccellente

RICK

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice clean hotel convenient to Travis County Expo Center
Soggiorno di 2 notti ad aprile 2023
Risposta di Linda, il giorno 24 apr 2023
Thank you! I am glad you enjoyed your stay and hope you had a great time in Austin!

10/10 Eccellente

Victor

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice room
Nice room, friendly competent staff
Soggiorno di 2 notti ad aprile 2023
Risposta di Linda, il giorno 24 apr 2023
Thank You! I think my staff is prety great too!

10/10 Eccellente

Ramiro

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Orange and White game
We went to the Orange and White longhorn game.. hotel is great.. staff was excellent and friendly.....Only thing is this hotel does not offer breakfast-- but that was on me... you get used to every hotel offers breakfast, that i didnt even think about it untill the following morning ...but like i said.. that was on me for not reading the details
Soggiorno di 2 notti ad aprile 2023
Risposta di Linda, il giorno 18 apr 2023
Thank you Ramiro, I do hope you had a great weekend and I thank you for letting us be a part of it. We look forward to seeing back with us soon.

10/10 Eccellente

Nicole

Soggiorno di 1 notte a marzo 2023
Risposta di Linda, il giorno 27 mar 2023
Thank you Nicole! We really appreciate your response!

8/10 Buono

Donna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Candlewood suites Austin
The hotel and staff were very nice. My only complaint was that the tv did not work in our room. They said they replaced it the same date, but when we came back, it still would not work. They gave me a 20.00 discount, but feel it should have been a little more.
Soggiorno di 2 notti a marzo 2023
Risposta di Linda, il giorno 7 mar 2023
I am sorry your television was not working during you stay. We replaced it with one straight out of the box only to hear that one was also not working. I do thank you for your business and it is good to see that everything went well with your stay.

6/10 Soddisfacente

Benoit

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Difficile à évaluer.
Difficile à évaluer: je suis arrivé juste après la tempête de pluie verglaçante. Plus d'électricité dans l'hôtel, douche froide et pas de petit déjeuner. Mais contre les éléments naturels on ne peut pas lutter. Les employés ont fait de leur mieux...
Soggiorno di 1 notte a febbraio 2023
Risposta di Linda, il giorno 7 feb 2023
I am so very sorry! There is not much we can do with the weather. Luckily we are finally back on track and able to do business as usual.

10/10 Eccellente

Zaily

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great.
Soggiorno di 1 notte a gennaio 2023
Risposta di Linda, il giorno 10 gen 2023
We are happy to know you enjoyed your recent stay with us. It was wonderful to have you with us and I do hope to see you again soon.

10/10 Eccellente

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property for the money. Very nice staff.
Risposta di Linda, il giorno 10 gen 2023
Thank you so much Renee. It was such a pleasure to have you with us an I do hope we see you again on your next visit to Austin.

8/10 Buono

Erica

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice room/service. Rough area. Bad thermostat
Room was comfortable but shower was dirty. Check in was fast and friendly. Location is on the edge of a shady neighborhood.room thermostat kept turning off so room was stuffy, it was supposed to be an efficiency thing for when the room was vacant but it wasn't sophisticated enough to know we were still inside, just sleeping.
Soggiorno di 2 notti a dicembre 2022
Risposta di Linda, il giorno 5 gen 2023
Thank you for your reply to this survey, we really need this information. I am so very sorry your shower was not completely cleaned upon your arrival. Had we known we would have sent someone to reclean the room for you. I am so sorry. As for the location, we are at the beginning of an office complex that is as safe as any other area in Austin. We enjoyed having you with us and hope to have you with us again on your next visit to Austin.

6/10 Soddisfacente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property ok. Location convenient for me. Area not great. Primary issue is very hard untreated water. Completely unacceptable for washing and showering.
Risposta di Linda, il giorno 21 dic 2022
Thank you for your response to the survey on your reent stay with Candlewood Suites North Austin. We enjoyed having you with us. I understand the hard water issue very well and we do have water softeners to help combat the problem. We do hope to see you back!

10/10 Eccellente

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent pricing for the value.
Risposta di Linda, il giorno 19 dic 2022
Wow! Thank You!

10/10 Eccellente

tom, juneau

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a business hotel and as such is limited in the offerings in the neighborhood. That being said, it is convenient, clean, and comfortable. Loved the stay and will be staying here again.
Risposta di Linda, il giorno 5 dic 2022
Thank you so much for your response. we are glad to know we will have another friendly face to look forward too. Hope to see you back soon.

10/10 Eccellente

Shahnawaz

Soggiorno di 3 notti a novembre 2022

8/10 Buono

paul

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Risposta di Linda, il giorno 16 nov 2022
Thank You! It is good to see you enjoyed your stay!

8/10 Buono

Renee

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property does not offer maid service. I stayed 9 days and received maid service once. Not good for the length of stay and money paid.
Soggiorno di 9 notti a ottobre 2022
Risposta di Linda, il giorno 4 nov 2022
I am sorry for your disappointment. We are an extended stay property and do not offer daily service. Most of our guest prefer it this way with once per week service since this is close their schedule at home.

2/10 Terribile

Heather C

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Not to give our reservation to someone who didnt check out. Then not even have another room that we askwd for
Soggiorno di 2 notti a settembre 2022
Risposta di Linda, il giorno 7 ott 2022
Thank you for your response. I am truly sorry we did not have the bed type you needed at check in. We are a small property and when simeine changes their plans and neglect to inform us, it does make it difficult to prepare for our arrivals. I do hope you will give us another try.

10/10 Eccellente

Marisol, MISSOURI CITY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very friendly, free parking rooms very clean great location
Soggiorno di 1 notte a settembre 2022
Risposta di Linda, il giorno 14 set 2022
Thank you Marisol, we really enjoyed visiting with you and hope to see you back real soon.

2/10 Terribile

Julie

Viaggio con animali domestici, Viaggio con la famiglia
the hotel is nice, they charged me a pet fee and I have a registered service dog. I called and they said they would refund but they never did and every time I call my call goes straight to voicemail. Pretty unprofessional.
Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

Tim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place and convenient!!
This was a really nice, clean place to stay. It was convenient and in addition, had a full refrigerator, which was beneficial for my medical needs. The location was great as it related to travel at the intersection of two major highways. Christian at the front desk, was VERY, VERY helpful. Places should have more people like him.
Soggiorno di 2 notti ad agosto 2022
Risposta di Linda, il giorno 17 ago 2022
Thank you Tim for your stay, your great comments regarding the property and most of all for mentioning what a great asset Christian is to our property. We are very proud to have him with us. We do hope to see you again soon!

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

garrett

Soggiorno di 1 notte ad agosto 2022

8/10 Buono

Daniel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great rooms especially when traveling with children to have a small kitchen in the room. However they don't clean or stock your room unless you pay to have it done.
Soggiorno di 5 notti a luglio 2022
Risposta di Linda, il giorno 17 ago 2022
Thank you for your review. I am glad to see that the set up of the room did well for you.

10/10 Eccellente

Aleksei

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte a luglio 2022
Risposta di Linda, il giorno 23 lug 2022
Thank you for your time in responding to this survey. It is good to see that you had a great stay. We hope to see you back with us very soon.

10/10 Eccellente

Fernando

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
New and big
Soggiorno di 1 notte a luglio 2022
Risposta di Linda, il giorno 23 lug 2022
Thank you! We loved having you stay with us!