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Recensioni per DoubleTree by Hilton Austin - University Area

4 out of 5
DoubleTree by Hilton Austin - University Area
1617 Interstate Hwy 35 N, Austin, TX

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 470 su 1002 recensioni" "
Valutazione di 8 - Buono. 264 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 128 su 1002 recensioni" "
Valutazione di 4 - Scarso. 78 su 1002 recensioni" "
Valutazione di 2 - Terribile. 62 su 1002 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Marci

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location is the only thing this hotel has going for it. Beds were awful, very hard and very small, not clean, needs an upgrade! Breakfast not included and parking is $35 a night!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Marci, we appreciate your feedback and are truly sorry your stay didn't meet your expectations. It's noted that comfort and cleanliness didn't come up to standard, and you had concerns with the additional charges. We strive to offer a fine balance of convenience, comfort, and value, so we will certainly forward your remarks to our team for review. Thanks for sharing your experience.

6/10 Soddisfacente

Edward

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Check in was extremely slow and complicated due to having to pay for overnight parking separately. I’ve traveled quite a bit and this is the first time at this level, and price, of a hotel where my parking was not simply put on the same bill as my room. With so many other options available, I won’t be staying at this hotel again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Edward, it's regrettable to hear about the complications during check-in, and the separate billing for parking. Our aim is to make our services as seamless as possible and thus, we appreciate your feedback. It's unfortunate you may be exploring other options due to this experience. In case you reconsider, we'll strive to ensure a smoother and more comfortable experience.

2/10 Terribile

Marco

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Old and not cleaned
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Marco, we regret that your stay did not meet your expectations. We take cleanliness very seriously, and we apologize if it seemed otherwise during your visit. We'll be taking a look into these concerns you've raised, and we appreciate the feedback. We certainly hope we have the chance to impress you better in the future.

10/10 Eccellente

Norma

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
To close to freeway
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Norma, it's wonderful to hear you provided such a high rating for Doubletree by Hilton Austin University Area! We acknowledge the close proximity to the freeway and many guests find it convenient for travel purposes. Looking forward to welcoming you back in the future.

10/10 Eccellente

Lindsay

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly here . 😊 very clean and safe and food was good 😊👍
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Lindsay, it's heartening to hear that you had a wonderful stay at Doubletree by Hilton Austin University Area. Our team members take great pride in their friendliness, and we are thrilled that you found your surroundings to be spotless. It's great that you enjoyed the food as well. We look forward to delighting you again on your next visit.

10/10 Eccellente

Trey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was quiet, pleasant and staff was fabulous
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Trey, your positive feedback about Doubletree by Hilton Austin University Area is greatly appreciated. We are delighted to hear you found the ambiance welcoming and our team members outstanding. Your commendation means a lot to us. We hope to be your hotel of choice next time you visit the city.

8/10 Buono

Donald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good hotel but you charge too much for the breakfast buffet. We stayed at the Hyatt House earlier. It is a similar type hotel with similar rates maybe higher and they included the buffet in the cost of the stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Donald, it's heartening to learn you had a positive stay at Doubletree by Hilton Austin University Area. We value your feedback on the breakfast buffet pricing. While we strive to offer a variety of dining options for our guests, we also understand the importance of perceived value. Your comments have been noted and will be shared with our team members for further review. We hope to welcome you back soon for an even better experience.

10/10 Eccellente

Pablo, New Braunfels

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Pablo, it's fantastic to know you had a great experience at the Doubletree by Hilton Austin University Area. Thank you for choosing our hotel and for your wonderful rating. We hope to see you back soon!

6/10 Soddisfacente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
In-room air conditioning unit NOISY. We turned off and baked. Traffic noise, even with 2X pane window: room faced freeway.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Mark, we appreciate your feedback and sincerely apologize for the disruptions you experienced during your stay. Noise related concerns are taken very seriously, so we will make sure to share your comments with the right team. We always aim to provide a comfortable environment for our guests. Rest assured these issues will be considered for future improvements. Thank you again for your valued input.

10/10 Eccellente

Nicholas, Chicago

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking was easy but cost about $30 per day through an app.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Nicholas, thank you for sharing your experience at Doubletree by Hilton Austin University Area. We're pleased to hear that you found our parking process to be simple. We understand the additional cost can be surprising, but we've partnered with a third-party app to provide a seamless experience and competitive daily rates. We look forward to welcoming you back in the future.

8/10 Buono

ryan gouveia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All the front staff were very nice and helpful especially Angela also the lady serving us breakfast Zayra was very nice and helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Ryan, it's fantastic to hear that you enjoyed your stay at the Doubletree by Hilton Austin University Area. We are particularly delighted to know Angela and Zayra offered great service and contributed positively to your experience. We hope to welcome you back soon for another enjoyable stay.

10/10 Eccellente

Nicholas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was close to a lot too the places that I was attending. Definitely would book again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Nicholas, it's wonderful to hear that Doubletree by Hilton Austin University Area's convenient location eased your traveling needs. Your feedback warms our hearts, and we're thrilled to know you'd choose us once again in the future. Safe travels until we welcome you back!

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Jason, it's wonderful to hear that you appreciated our dedicated team members at Doubletree by Hilton Austin University Area. We strive to provide excellent service, and we're glad your experience reflected this. We hope to welcome you back soon!

8/10 Buono

Chris, Houston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room is cleaned and comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Chris, thank you for sharing your experience at the Doubletree by Hilton Austin University Area. We're delighted to hear that you found the room clean and cozy. We hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Cristina, Roselle

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 5 mag 2024
Cristina, thank you for your high rating of Doubletree by Hilton Austin University Area. We're glad to know you had a positive stay with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Flor

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Flor, it's wonderful to hear your positive words about the service at DoubleTree by Hilton Austin University Area. We appreciate you taking the time to share your experience and hope to see you back soon.

8/10 Buono

Marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Thank you for sharing your thoughts with us, Marie!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Doubletree by Hilton Austin University Area. Thank you and have a lovely day!

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Thanks, Lisa! It's outstanding your time at Doubletree by Hilton Austin University Area was fantastic. We can't wait until your next visit!

6/10 Soddisfacente

Elizabeth

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Windows don't block any sound. Got woken up by the landscaping crew and we were on the 5th floor. Parking is insanely expensive given the condition of the property, and its inconvenient location. Housekeeping entered our room without knocking at 9:30am, when checkout isn't until noon. Very disrespectful staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Elizabeth, we appreciate your feedback and regret hearing about your recent experience. It's unfortunate to know that the noise levels were not conducive to relaxation and the parking didn't meet your expectations. We also express our concern for your experience with the early housekeeping visit. Please rest assured, our team members are committed to respecting guest privacy. We will definitely work on the mentioned aspects to provide a more enjoyable stay in the future.

10/10 Eccellente

Macy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice and reasonable price!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Macy, it's great to know that you found Doubletree by Hilton Austin University Area to offer good value. We appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back soon.

10/10 Eccellente

Santiago

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Santiago, thank you for your perfect rating. We're delighted to hear that your stay at the Doubletree by Hilton Austin University Area met all your expectations. We sincerely look forward to your next visit.

2/10 Terribile

Manuel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Absolutely terrible that they make guest pay for parking. There’s no garage.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Manuel, we're troubled to hear your concerns about the parking arrangements. It's standard in the area for hotels to charge for parking. Despite this, we're constantly striving to provide excellent customer service and your feedback helps us improve. Hoping for the opportunity to better your experience in the future.

10/10 Eccellente

Barry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great property and friendly staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Barry, thank you for your wonderful feedback. It's gratifying to know that your experience at Doubletree by Hilton Austin University Area was so pleasant. Our team values your comments about our property and their friendly demeanor. We can't wait to have you stay with us again in the future.

10/10 Eccellente

Jeri, Farmersville

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and comfortable. Conveniently located near downtown yet east to get in and out.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 6 apr 2024
Jeri, thank you for your kind words. We're delighted to hear that you found Doubletree by Hilton Austin University Area to be clean, comfortable, and conveniently located. We strive to make the navigation and accessibility of our hotel as simple as possible for our guests, and it's wonderful that this was evident during your stay. We look forward to welcoming you back soon.

6/10 Soddisfacente

youlonda

Mi è piaciuto: Personale e servizio
Disappointed for charge for parking. Price for breakfast. The hotel rooms need updating. My bath room had hole in the wall under the sink. Shower/bathtub the shower head did not have good water pressure. The bathtub above the drain the silver ceil was hanging open and rusty. The staff was very nice
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Youlonda, we appreciate your feedback and are grateful you thought our team members were nice. However, it's disappointing to hear about your encounter with the room amenities and we understand frustrations about unexpected charges. Please know that we constantly seek to improve our services and facilities and your suggestions will support us in this process. We hope you will consider joining us again in the future so we can provide the experience you'd expect.

8/10 Buono

Nicole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Some maintenance issues that I rather were checked instead of me having to report. Location was convenient for my trip.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Nicole, thank you for bringing to light the maintenance concerns you experienced. Continuous improvement is important to us, and your feedback will guide us in fine-tuning our procedures. On a brighter note, we're pleased to hear that the Doubletree by Hilton Austin University Area's location perfectly suited your trip. We hope for another opportunity to serve you more seamlessly in the future.

6/10 Soddisfacente

Adrine

Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 21 mar 2024
Adrine, thank you for taking the time to rate your stay. It appears that your experience did not exceed expectations, and we regret not meeting your full satisfaction level. Your feedback is essential to help us deliver a better hospitality experience in the future. We hope to get another chance to give you the exceptional stay that so many of our guests have grown fond of.

6/10 Soddisfacente

Jamie

Viaggio di coppia
Staff was friendly and helpful. Did not like the process of paying for the parking. Room was pretty but the bathroom needed updating. The bathroom sink cold water faucet leaked at the base. The tub drain was mostly clogged and by the end of the shower, I was standing in water up to my ankles. There were exactly 2 bath towels, two hand towels, and 2 washcloths for the two of us. While we don’t require many towels, I do like an extra set in case we have a spill or need more than one shower.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Jamie, it's good to hear that you appreciated the hospitable nature of our team members. We regret that elements of your stay, such as the parking fee process and certain aspects of your room, did not fully meet your expectations. We aim for optimal functionality in all areas and appreciate your comments regarding the bathroom. Your feedback about the quantity of towels provided has also been noted. It will help us improve and offer an even better experience to our guests in the future.

2/10 Terribile

david

Mi è piaciuto: Pulizia e personale e servizio
Aircondition very loud, a CB lot of noise in the parking lot, toilet runs unless you open tank and fix it. Probably the worst room at the hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
David, it's disheartening to read your review and understand that your experience didn't match your expectations. We're typically known for our quiet atmosphere and well-maintained rooms, and we regret you encountered issues with the air conditioning and the bathroom facilities. We value your feedback and it has been shared with our team for necessary improvements. We would appreciate another opportunity to serve you better in the future.

8/10 Buono

Gail

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff is very competent and friendly. Overall a very pleasant stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Gail, it's great to hear that you found our team members at Doubletree by Hilton Austin University Area both competent and amiable. We are delighted to learn your stay was a pleasant one. We hope to welcome you back for another exceptional stay. Thank you for your review.

10/10 Eccellente

Jacob

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in, was able to check in early with a small fee. No hassle check out either
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 11 mar 2024
Jacob, it's fantastic to hear your experiences at Doubletree by Hilton Austin University Area were seamless and efficient from check-in to check-out. We strive to make such processes effortless for our valued guests. We hope to welcome you back soon.

10/10 Eccellente

Jenny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff and amenities.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 10 mar 2024
Thank you for sharing your perfect rating with us, Jenny!It's wonderful to see how much you appreciated your time at Doubletree by Hilton Austin University Area! We want everyone to feel right at home at Doubletree by Hilton Austin University Area. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Eccellente

Rochelle, Pearland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 mar 2024
Rochelle, it's wonderful to hear that your stay at the Doubletree by Hilton Austin University Area met your expectations. We appreciate you choosing us and hope we'll see you again in the future.

10/10 Eccellente

KATHRYN, Kempner

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was quick and easy! Staff was friendly and knew their jobs!! I had an issue with paying to park at the hotel i was already paying to stay at! I've never had to pay to park at a hotel i was a guest at ever!! I was pretty disappointed in the breakfast being something i had to pay $18.95 per person for a buffet that would be considered complimentary at any other hotel I've ever stayed at! To charge $3 for a cup of coffee for a paying guest was beyond ridiculous!
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 2 mar 2024
Kathryn, it's fantastic to hear that you appreciated the prompt check-in and friendliness of our Doubletree by Hilton Austin University Area team members. We're sorry for any misgivings regarding parking fees and breakfast charges. These practices can vary across hotels, as we always aim for a balanced combination of quality services and pricing. Rest assured, guest feedback is vital for continuous enhancement of our services, and your thoughts will be forwarded to the management. We hope to elevate your full experience next time.

10/10 Eccellente

Brandon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clarissa was wonderful and super helpful!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Brandon, it's fantastic to hear about your positive experience at Doubletree by Hilton Austin University Area. We're thrilled to know that Clarissa was able to provide you with excellent service. Remember, our team members are always here to assist you! We look forward to your return.

6/10 Soddisfacente

Billie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking is $30 and breakfast is $20 per person. But Denny's is right nextdoor which is nice
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
Billie, it seems like you found value in the nearby alternatives for meals and parking. We aim to provide competitive amenities and prices. Next time you visit, you might consider exploring our various room packages, some of which include parking and breakfast. We appreciate your feedback as it allows us to better our guest's experience. We hope to see you again soon.

8/10 Buono

Vicky

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
It was close to the area my friends and I were going to be going to. Good for the price and clean . Couldn’t find any ice machines that worked went to all the floors which was a little annoying but it was a good stay overall
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Vicky, we're delighted to hear that you and your friends found our location convenient and our accommodation worth the price. It's great that you found our property clean. We understand your concerns regarding the ice machines and truly appreciate your patience. It's fantastic to hear that your overall stay was good. The team at Doubletree by Hilton Austin University Area is eager to welcome you back soon for an even better experience.

8/10 Buono

Stephen, Frisco

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was nice place convenient to event that brought me to Austin for the night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Stephen, we're thrilled to hear you found Doubletree by Hilton Austin University Area's location convenient for your event. We're glad our hotel suited your needs for your stay in Austin. Come back and visit us anytime!

10/10 Eccellente

Theresa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice stay! nice and quiet comfy rooms
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 16 feb 2024
Theresa, it's wonderful to hear that you had a pleasant stay at Doubletree by Hilton Austin University Area! We're glad our tranquil, well-appointed rooms added comfort to your stay. We hope to see you again soon.

8/10 Buono

William

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
William, we appreciate you taking the time to leave a rating for Doubletree by Hilton Austin University Area. We are glad to hear that your experience was satisfactory. We aim to improve constantly and look forward to welcoming you back in the future.

4/10 Scarso

ricardo

Viaggio di gruppo
Non mi è piaciuto: Pulizia e servizi
They charge extra for payif you use a third booking party They also charge for breakfast buffet you receive free at other hotels I will never stay at this hotel again
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Ricardo, we're sorry to hear about the issues concerning additional charges during your stay. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. We understand your disappointment and appreciate you sharing your experience, as your feedback allows us to make improvements. We hope for an opportunity to better serve you in the future.

10/10 Eccellente

bruce

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All good
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Bruce, it's fantastic to hear your stay at Doubletree by Hilton Austin University Area was satisfying. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Eccellente

Tracy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Thank you for the wonderful rating, Tracy!We're thrilled to see how much you enjoyed staying at Doubletree by Hilton Austin University Area. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The comfortability of the property and the employees. Special thanks to Clarissa. Can't wait to visit the place again and stay a little longer.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Richard, it's wonderful to hear that your experience at the Doubletree by Hilton in Austin's University Area was comfortable and positive. Our team members, such as Clarissa, are committed to delivering exceptional service! It is always a pleasure to receive such encouraging feedback. We're looking forward to welcoming you back for another enjoyable and longer stay with us!

8/10 Buono

Brent

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location was accessible.Would have been nice if they offered free breakfast.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 feb 2024
Brent, thank you for choosing Doubletree by Hilton Austin University Area. We're delighted to hear that you enjoyed your stay, especially the accessible location. Your feedback regarding breakfast is important to us, and we value your suggestion. We hope to have the pleasure of welcoming you back again soon.

10/10 Eccellente

Linda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I did not like the fact that we booked a room for the night but also had to pay 35 extra to park in the parking lot. Ridiculous most hotels do not charge to park in their lot. We stayed for a concert and they charge becauae the venue charged 65 dollars. Pay over 250 for room and another 35 for parking is too much. Wont stay here again
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Linda, we appreciate you bringing your concerns to our attention. It's unfortunate to hear about your dissatisfaction with the parking fee included in your stay. We aim to be clear about all the charges that come with a reservation to allow our valued guests like you to plan their budgets accordingly. We'll review your feedback as we continually strive to enhance our guests' experience. We hope for an opportunity to surpass your expectations in the future.

10/10 Eccellente

Harrilyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 3 feb 2024
Harrilyn, it's wonderful to read that your stay at Doubletree by Hilton Austin University Area was enjoyable! Your 5-star rating is greatly appreciated. We hope to see you again in the future for another exceptional stay. Thank you for choosing us!

8/10 Buono

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Great location for Moody Center. Loved the in house bar, Bartender was great!. Did have a leaking cold water faucet in bathroom basin. other than that great stay. Friendly and helpful staff.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Brian, it's wonderful to hear that you enjoyed your stay at the Doubletree by Hilton Austin University Area. We're even more thrilled you appreciated our prime location and in-house bar, as well as the service provided by our bartender. We are, however, concerned about your bathroom situation and regret any inconvenience it caused. Be assured, our team is always ready to assist with any issues that arise, as we're committed to ensuring a comfortable stay. It was great having you and we'd love to welcome you back again!

10/10 Eccellente

Thelma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Love this hotel
Great location, will definitely stay here again!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Thelma, it's fantastic to hear that you enjoyed your stay at Doubletree by Hilton Austin University Area. We appreciate the acknowledgment of our prime location and can't wait to provide you with another memorable experience on your next visit!

10/10 Eccellente

Cassandra

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved the look and style of the hotel. Was no pleased about the high priced parking. I have never paid for parking at a hotel I’ve stayed at.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 1 feb 2024
Cassandra, thank you for sharing your feedback. It's fantastic to hear you appreciated the Doubletree by Hilton Austin University Area's aesthetic. On the flip side, we understand your feedback about parking charges. While our downtown location necessitates these fees, we strive to ensure they are in line with other local establishments. We value your understanding and hope to have the opportunity to welcome you back in the future.