Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 115 su 584 recensioni" "
10 - Eccellente
115
Valutazione di 8 - Buono. 167 su 584 recensioni" "
8 - Buono
167
Valutazione di 6 - Soddisfacente. 123 su 584 recensioni" "
6 - Soddisfacente
123
Valutazione di 4 - Scarso. 90 su 584 recensioni" "
4 - Scarso
90
Valutazione di 2 - Terribile. 89 su 584 recensioni" "
2 - Terribile
89
6,8/10
Pulizia
7,0/10
Personale e servizio
6,0/10
Servizi
6,6/10
Condizioni e dotazioni della struttura
6,6/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
KENNETH
Viaggio con animali domestici
26 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had a sore back from the bed both mornings. Terrible pillows. They need to police the smoking in the hotel better.
KENNETH
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management, il giorno 26 apr 2024
Dear KENNETH, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for bringing this to our attention; we will look into this. Your input guides us in making meaningful changes that cater to our guests' needs, allowing us to elevate our services for everyone. We hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management
2/10 Terribile
Raeghyn
Viaggio di coppia
3 apr 2024
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The power went out last night for 4 hours maybe a little less. All of our food went bad, the room was very cold. No refund was offered at all. Very disappointed, don’t stay here!!
Raeghyn
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 4 apr 2024
Dear Raeghyn, Please accept our apologies for the inconvenience you experienced during your stay due to the power outage. We understand how frustrating this must have been for you, especially with the impact it had on your food and comfort. Your feedback is important to us, and we will review this situation with our team to ensure that similar situations are handled more effectively in the future. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
4/10 Scarso
Kanaya
Viaggio di coppia
26 feb 2024
👎
Kanaya
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management, il giorno 28 feb 2024
Dear Kanaya, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
8/10 Buono
Carol
Viaggio di coppia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Firmer mattress please
Carol
Soggiorno di 1 notte a febbraio 2024
8/10 Buono
Tinesha
Viaggio con la famiglia
16 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the kitchen so I can save money on carryout
Tinesha
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 17 feb 2024
Dear Tinesha, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience and are glad you appreciated having a kitchen in your room, which was convenient and helped save you money. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
10/10 Eccellente
MARY
Viaggio di lavoro
29 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
FOR ME IT WAS GREAT
I DID A SHOW AT THE FAIRGROUNDS THIS MOTEL WAS 3 MILES FROM MY EVENT. IT WAS PURFECT. THE BREADFEST WAS A GRAB AND GO. NOT TO FOND OF THAT BUT I ATE OUT AT IHOP.
MARY
Soggiorno di 4 notti a gennaio 2024
10/10 Eccellente
Dasean
29 gen 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice place to stay although the shower could have been cleaner and nice other than that pretty nice place
Dasean
Soggiorno di 2 notti a gennaio 2024
10/10 Eccellente
FELISHA, BALTIMORE
17 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Jjj
FELISHA
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Management , il giorno 22 gen 2024
Dear FELISHA, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management
2/10 Terribile
Kennedy
Viaggio di coppia
5 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I Would Like A Refund Because I Have Stayed Here Numerous Times As You Can See But After Going To 3 Different Rooms In A Short Time Span Bugs Everywhere & The Staff Pretending That They Didn’t See It Refused To Look At My Picture & Video Evidence Just Blatant Disrespectful I Never Experienced Anything Like This Before If This Matter Can Be Handled Asap Please Because I Lost Money & Didn’t Stay Due To Bugs All Over The Rooms & Beds.
Kennedy
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 11 gen 2024
Dear Kennedy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
4/10 Scarso
Bianca
1 gen 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
2 roaches in my room
Bianca
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Dear Bianca, Thank you for sharing your candid review. We sincerely apologize for missing the opportunity to provide you with the seamless experience you deserve. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. We will address this with our pest control provider to inspect our hotel professionally for further improvements. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Management
8/10 Buono
Maria M.
30 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent cleaning
Maria M.
Soggiorno di 2 notti a dicembre 2023
4/10 Scarso
Steven
Viaggio con la famiglia
28 dic 2023
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Check in was very slow, for the second tme. Don't understand why I have to write down my email. I had already received an email message from the property.
This is a very "Bare bones" facility, but maintenance seemed ok.
Steven
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 30 dic 2023
Dear Steven, Thank you for choosing us. We are sorry for the inconvenience you were caused upon arrival. Further, we regret the disappointment with our facility. Our management team is already at work to ensure we are working for improvement. Our front desk team is always there to help you to ensure we provide you with the best hotel experience. Please return, and we hope to give you a better stay in the future.Sincerely,Hotel Management
8/10 Buono
Sheila
27 dic 2023
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
A Good Stay
The room was very comfortable, and the bed was especially comfortable.The room was quite clean, with the exception of under the bed.
When we looked unde the bed just before checking out to make sure we didn’t leave anything,it was obvious that it had not been cleaned there for a while.
However, the rest of the room was quite ckean, so under the bed was a minor thing.
Sheila
Soggiorno di 4 notti a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
Dear Sheila, Thank you for your recent stay and for taking the time to post your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced during your stay. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match exceptional customer service, and we will continue to work hard to do just that. It was a pleasure hosting you, and we look forward to seeing you again.Sincerely,Hotel Management
8/10 Buono
Viaggiatore verificato
26 dic 2023
Clean & friendly
This was my first experience at an Extended Stay & I was pleasantly surprised. The staff were very pleasant & helpful. My room was very clean & quiet. Having a kitchenette was very nice especially since they supplied dishes & a coffee pot. I’ll definitely stay there again.
Viaggiatore verificato
Soggiorno di 5 notti a dicembre 2023
8/10 Buono
Michelle, SILVER SPRING
Viaggio di coppia, Viaggio di lavoro
25 dic 2023
Mi è piaciuto: Personale e servizio
Michelle
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
Ralph
Viaggio di lavoro
20 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ralph
Soggiorno di 1 notte a dicembre 2023
4/10 Scarso
Adelle
17 dic 2023
Adelle
Soggiorno di 3 notti a dicembre 2023
2/10 Terribile
Andre
14 dic 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Andre
Soggiorno di 4 notti a dicembre 2023
10/10 Eccellente
Viaggiatore verificato
11 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy Hotel Hospitality
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 12 dic 2023
Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We look forward to your next visit with us soon.Sincerely,Hotel Management
4/10 Scarso
Ikenna
Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
6 dic 2023
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The breakfast was a joke, it was only muffins and coffee basically. The bathroom had roaches and it could be because people cook and leave food in the rooms but they can sanitize better and fumigate often.
Ikenna
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Management, il giorno 7 dic 2023
Dear Ikenna, We sincerely apologize for the disappointment you experienced with our breakfast offerings and the presence of pests in the bathroom. This is certainly not the experience we strive to provide, and we appreciate you bringing it to our attention. Your feedback is invaluable, and we will address these issues promptly to enhance the quality of our services. Our team will take steps to improve sanitation and implement regular fumigation measures. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
8/10 Buono
Howard
Viaggio di lavoro
2 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Howard
Soggiorno di 1 notte a dicembre 2023
4/10 Scarso
Steven
24 nov 2023
Mi è piaciuto: Pulizia
Steven
Soggiorno di 1 notte a novembre 2023
8/10 Buono
Marcia
Viaggio con la famiglia
23 nov 2023
Clean quiet good value.
Marcia
Soggiorno di 1 notte a novembre 2023
6/10 Soddisfacente
Viaggiatore verificato
19 nov 2023
Viaggiatore verificato
Soggiorno di 2 notti a novembre 2023
10/10 Eccellente
Deborah
15 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Deborah
Soggiorno di 4 notti a novembre 2023
8/10 Buono
Veloura
Viaggio di gruppo
12 nov 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Veloura
Soggiorno di 1 notte a novembre 2023
8/10 Buono
Shannon
8 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Shannon
Soggiorno di 1 notte a novembre 2023
2/10 Terribile
Viaggiatore verificato
Viaggio con la famiglia
6 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible; dirty & bad customer service
We arrived and for 15 minutes we waited because there was no one at the front desk. Then another guest entered the front doors & asked us is anyone helping us? We answered no and this guest used a phone in the lobby to call the front desk employee. Then we still waited an additional 5 minutes. We got checked in went to the room the bathroom floor was soaked with a puddle of water. We went back to the front desk, again there was no one there so we used the phone in the lobby to call for someone. The employee provided us keys to a new room.
We checked in and then went out to grab dinner. Once we returned to get ready for bed, we killed a bug , it was a roach in the bathroom. Then we killed another roach by the pillow/headboard area. Once the sheets were pulled back there was a large stain on the sheets both dark brown / blood like color. We called the front desk to explain the room is dirty and advised we were not staying here.
Viaggiatore verificato
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Management, il giorno 7 nov 2023
Dear Guest, Thank you for choosing us and sharing your experience. We apologize for the difficulties you encountered during your stay. It's unacceptable that you had to wait at the front desk and found issues in your room. This does not meet our usual standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we'll address these concerns to ensure a better experience for future guests. We understand your decision not to stay, and we hope you might give us another opportunity to provide you with a more pleasant stay in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management
8/10 Buono
Isaac
5 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Isaac
Soggiorno di 1 notte a novembre 2023
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
3 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Nice for the Price
My Room was clean and comfortable and quiet. For price, older property well maintained. Front Desk and cleaning staff efficient and friendly. Kitchenette ample for basic meal prep and storage.
Viaggiatore verificato
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Management, il giorno 4 nov 2023
Dear Guest, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management
8/10 Buono
Jess
25 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jess
Soggiorno di 1 notte a ottobre 2023
10/10 Eccellente
Mark
22 ott 2023
Mark
Soggiorno di 1 notte a ottobre 2023
4/10 Scarso
Gerry
18 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was old and the counter top was peeling, the refrigerator was noisy. The breakfast was coffee and a packaged muffin.
Gerry
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 19 ott 2023
Dear Gerry, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Also, we are sorry if the breakfast choices were not to your taste, and remarks about it are shared with our Brand Leaders. Please visit us; we welcome the opportunity to provide a seamless stay. Sincerely,Hotel Management
2/10 Terribile
Samuel
18 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is not the cleanest and the rooms leave you with a sense of unease.
Samuel
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 18 ott 2023
Dear Samuel, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
10/10 Eccellente
patrick
14 ott 2023
patrick
Soggiorno di 1 notte a ottobre 2023
2/10 Terribile
Rose
11 ott 2023
Non mi è piaciuto: Pulizia e personale e servizio
Rose
Soggiorno di 3 notti a ottobre 2023
2/10 Terribile
Meghan
11 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Meghan
Soggiorno di 1 notte a ottobre 2023
8/10 Buono
Phyllis
10 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean room, helpful staff, convenient location
Phyllis
Soggiorno di 2 notti a settembre 2023
2/10 Terribile
Martinus
10 ott 2023
Martinus
Soggiorno di 1 notte a ottobre 2023
6/10 Soddisfacente
Patty
Viaggio con la famiglia
10 ott 2023
Mi è piaciuto: Personale e servizio
Patty
Soggiorno di 1 notte a ottobre 2023
8/10 Buono
Angelita
Viaggio con la famiglia
9 ott 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The person checking us in acted like he didnt want to be there. The people in the room next to us had 2 screaming kids that sounded like they were wrestling. Hitting the walls. Banging, screaming until way late into the night. Not the hotels fault. But it happened.
Angelita
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Management , il giorno 9 ott 2023
Dear Angelita, Thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for the service you received from our staff. We are also sorry for the excessive noise due to other guests in the hotel. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management
6/10 Soddisfacente
Ruth
Viaggio di lavoro, Viaggio con la famiglia
8 ott 2023
Non mi è piaciuto: Servizi
It was an average hotel. Clean, convenient to our needs/ area. It is a bit petty when they do not provide coffee maker and basic tools as in cups paper or otherwise, rather you can “ rent” packages to include these and other items
Ruth
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management , il giorno 9 ott 2023
Dear Ruth, Thank you for staying with us. We are glad that you enjoyed your overall stay. We also appreciate your kind comments about our clean property and convenient location. However, we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
10/10 Eccellente
Robin
8 ott 2023
Robin
Soggiorno di 1 notte a ottobre 2023
8/10 Buono
Elizabeth
Viaggio di lavoro
6 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great stay and was so happy to stay here. It was simple but perfect for my needs. Only issue...I realized my last morning that I'd been sleeping under a blanket with blood on it that I hadnt noticed and it really grossed me out. I told the front desk and they apologized and said they would let the manager know. This was not the best part of my stay, to say the least. Otherwise however, everyone was very nice and it worked well. I hope to hear from mamagement about my bloody sheet. Thank you.
Elizabeth
Soggiorno di 7 notti a settembre 2023
8/10 Buono
Judith
6 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean, friendly staff, room was comfortable which was all I needed.
Judith
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 8 ott 2023
Dear Judith, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
8/10 Buono
Jason
4 ott 2023
Jason
Soggiorno di 1 notte ad agosto 2023
2/10 Terribile
lisa
26 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
lisa
Soggiorno di 2 notti a settembre 2023
10/10 Eccellente
Heather
Viaggio di gruppo
24 set 2023
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel was very nice and the staff very very nice asked how our event was and how we liked our dinner they remembered what we were talking about at check in makes us feel like they were listening I would return again for sure!! Thank you for a great stay!
Heather
Soggiorno di 2 notti a settembre 2023
8/10 Buono
Jayme
Viaggio con la famiglia
22 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jayme
Soggiorno di 1 notte a settembre 2023
6/10 Soddisfacente
Derek, Baltimore
Viaggio di lavoro
21 set 2023
It was a average hotel but they extended stay element meant they were very few amenities in the room including a coffee maker. I thought that was rather ridiculous. The people at the desk were fine but I didn't feel like they went above and beyond to serve people. I would never stay here again but I can't say that it was a bad state. There are just too many other properties that are better.
Derek
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Management, il giorno 22 set 2023
Dear Derek, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate your feedback, and we'll take your comments into consideration for future improvements. Our aim is to provide all guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations. We understand your preferences and hope to welcome you back for a more fulfilling stay in the future. We hope you will consider allowing us a chance to make it up to you next time your travels bring you back to our area.Sincerely,Hotel Management