Than k you for rating us, Jeanne!

Thank you for your review, Diana! We are excited to see you have enjoyed your stay, and hope to welcome you back next time you are in Banff.

Thank you for your review, Jeanelle!As we try our best to communicate the pool closure, we appreciate that sometime it can get lost in all the information. We have texted you on May 6 on this portal, and there is a note of closure on the website. We try our best to provide our guests with multiple options to use a pool during the stay. We do not have a restaurant on site, but the Keg is just next door service breakfast and dinner every day.We hopw the rest of the stay was great!

Thank you for rating us, Ron!

Thank you for your review, Anna. We are happy to learn that you have enjoyed your stay, and hope to welcome you back next time you are in Banff!

Thank you for your kind review, Brian.We are excited to welcome you back in the future, so you get to try our newly renovated pool!

Dear Frederick,Please accept our apologies for the issues in the room. We appreciate your feedback and will use it for quality control. It is unfortunate that you have not spoken to us while in house, as our Front Desk is open 24/7 and is always willing to assist the guests.We hope the rest of the trip was geat!

Thank you for your feedback, Joyce! We are happy to learn that you have enjoyed your stay and hope to welcome you back next time you are in Banff!

Thank you for rating us, Monika!

Thank you, Cyrus!

Thank you for rating us, Eugene!

Hi Randi,Thank you for your review. Our hot tub is located on level 2 and is open for all our guests.Although we don’t have a restaurant at the Rundlestone and do not advertise to have one, our Front Desk team has a great number of suggestions for dine in or deliveries. Please feel free to reach out if you have any further queries.

Thank you for your review, Jennifer.We are glad to see that the stay was up to your standards and hope to welcome you back in the future!

Thank you for your rating Bob!Even though we are working hard on fixing the pool, we hope that the constructions noises did not spoil a beautiful trip. Thank you for your feedback - we have checked the handrail to ensure it is save to use for the next guest.We hope you had a great time in Banff!

Thank you for your review, Cindy! We are very happy to hear your words and hope to welcome you back in the near future.

Thank you for your rating, Roberto! We are excited to learn that you had a great stay, and hope to welcome you back in the future.

Thank you for your feedback, Shawn!

Than you for complimenting our staff, David! We take pride in customer service and are happy to learn that you had a great experience at the lodge!

Thank you for your review, Susan! We are excited to learn that you had a great stay and took advantage of pools in other properties. We hope to welcome you back next time you are in Banff!

Dear Hoa, We are extremely upset to see a review like yours. We take pride in customer service and are sorry to hear that it didn't shine though during your stay. We are sorry to see that you have lost your possessions, and will still keep an eye out for them, but at this time nothing has been turned in. We hope your trip to Banff was great!

Thank you for choosing us during your trip to Banff!

Thank yo for rating us, Frank!

Thank you for your feedback, Robert!

Thank you for taking the time to leave a review, Cassaundra!We hope to welcome you back in the near future.

Thank you for your rating!

Thank you, Leah!

Hi Gwen,Thank you for your review. Our team are delighted to hear they could help make your stay more enjoyable! We’re so glad you liked your room and we hope to see you back again soon!

Hi Scott,Thank you for your comments. Unfortunately, we had to unexpectedly close our pool for emergency maintenance. We did our best to communicate this to everyone with upcoming reservations, so we’re sorry if the text we sent you on 23rd April didn’t get through to you, or you haven't noticed closure on Expedia. We’re sorry to hear that these unforeseen issues impacted your stay. We strive to uphold a safe and enjoyable environment for all of our guests, and sometimes this requires unanticipated maintenance. If you have any other comments or concerns please do get in touch and we would be happy to discuss these with you. We hope the rest of your stay in Banff was amazing!

Thank you, Shivam!

Hi Kelsey,Thank you for your review. We are thrilled that you enjoyed your 3rd visit! We love having you at the lodge and we can’t wait to see you for your 4th!

Thank toy for sharing your feedback, Navu!

Hi Michelle,Thank you for your review! It’s fantastic to hear you enjoyed your stay.

Dear Mike, Thank you for taking a moment to share your experience. We are so pleased to hear you found the jetted tub and the toiletries to your liking. We look forward to seeing you again soon.

Thank you for your review, Victoria! We are excited to learn that you had a great stay and hope to welcome you back next time you are in Banff!

Thank you for choosing the Runedlstone Lodge!

Thank you, Timothy, for sharing your special occasion with us. We are happy to be a part of your yearly celebrations and hope to welcome you back in 2025!

Thank you for your review, Janica! We are happy to learn that you had a great stay and hope to welcome you back next time you are in Banff!

Dear Sarbjeet,We are sorry to hear that we did not meet your expectations, and hope that you still had a great trip to National Park!

Thank you for rating us, Kunthea!

Thank you for your review, Crystal!We are happy to learn that you had enjoyed your stay and took advantage of our free bus.We are excited to welcome your back after our pool is operating!

Dear Erin,Thank you for taking the time to write a review.We are so sorry to hear about your unfortunate experience at our hotel. We take pride in our customer service, and re upset to see that our service did not shine through.We hope you give us another chance soon, so we can share a more positive experience.

Thank you for choosing to stay at the Rundlestone lodge, Chelsey.