4/10 Scarso
Stephanie
Viaggio di coppia
9 ago 2025
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The lobby is beautiful but that is about it. The basic amenities were 1 tiny bottle of shampoo, and 1 tiny bottle of body wash. Conditioner was chargeable. Better to get a full sized bottle of shampoo, conditioner and body wash from a "nearby" mall (more than 30 mins drive away) instead. Mould surrounded shower and sink area, sink was decolourised and well-used, towels had holes and the hems were all tattered. Had to call housekeeping for missing towels daily. Had a kitchen but pointless coz not even a single cutlery could be found. Had a washer and dryer in the room but had to run the dryer 7 rounds to dry the clothes. When given feedback, staff said that "not all guests wanted their clothes fully dry" - what? They want to wear/pack damp clothing? Breakfast selection did not reflect a "luxury" hotel as boasted, but instead was that of a star-less hotel. Even a boutique hotel can do better. Same food selection daily was an overkill to paying for it. Bed was squeaky and bed linen was torn. Floorboards were equally squeaky and uneven. All in all, Metropole has seen it's good days but it's time for a major overhaul to survive.
Stephanie
Soggiorno di 5 notti ad agosto 2025
