2/10
Two days before check-in I got an email from Vacasa saying under no circumstances should I check in for this stay because of the Helene weather conditions. I then got check-in instructions, a welcome note, and after a day an inquiry whether the cleanliness met my expectations. I called to request a refund and was told no refunds with no exceptions; I could rebook there or elsewhere for a stay within 30 days. My schedule was arranged around this stay and there is no way I can reschedule a stay in the next 30 days. I also live in the Helene-affected area and need the refund more than a vacation. Vacasa needs to make exception to their no-refund policy under these exceptional circumstances.
Robb T.
Soggiorno di 5 notti a settembre 2024