2/10 Terribile
Viaggiatore verificato
2 set 2014
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bug infested
I have reserved three nights at this Hotel "Rersort" during a business trip since the usual hotel I go to was completely booked. The room rurned out to be relatively small considering it is a 4 star and the bathroom incredibly small. The entrance door to my room looked more like an office door. The air conditioning automatically shut off removing the room key, this caused the room to get hot during the day. Getting back at night after dinner I found the room temperature to be higher than that outside. This attracted a large variety of insects inside the room. I passed the night killing centipeds and noticed from the walls of the room that I had not been the firs one. The couch pillows looked like they had been used to kill insects and therefore seemed very unclean, bed sheets where clean. After the first night I decided to check out and leave. The person at the reception after consulting with a responsable charged me for the Whole three days reservation. I told them that I was leaving because the conditions of the room where anacceptable but they told me that the money had been taken from the card and that there was no way of returning them because the reservation was non cancellable. I received no excuse for the room condition and was not proposed for any alternative rooms.
I ended up leaving in any case and paying for another room in another hotel which cost half the price and was much better