Hello Adriano,Thanks for sharing your experience with us!It's fantastic to hear you enjoyed the newness of our place, and that comfy room and 24-hour lobby bar hit the spot! Furthermore, the rooftop pool's view is indeed a stunner, so glad you liked it! About the safe, while we don't have in-room safes, we've got secure facilities at reception for your valuables, keeping those passports safe and sound. As for the mini-fridge, while we don't have those in the rooms, our 24-hour bar's always ready to chill your drinks. As for that water noise, we’ll definitely investigate to ensure a peaceful night's sleep for all.We can't wait to see you again soon.Cheers!Mª Carmen ORTIGOSA, General Manager

Hi there Çagla,thanks for your honest feedback. We're genuinely sorry that things didn't go as planned, and we'd like to know more about your experience.I'm really sorry to hear that your room didn't meet your expectations, especially with a baby in tow. Comfort for all our guests, big and small, is top of our list, so it's disappointing we missed the mark for you. As for the missing rubbish bin and other accessories; all our bathrooms should be equipped with bins, and our room amenities are carefully checked. If there's ever a hiccup, our 24h front desk team is ready to jump into action to sort it out. The odour smell you mentioned is definitely not the norm around here. If something like this sneaks up again, we're here to make it right. And hey, if you're ever back, remember we've got cribs, bottle warmers, and even strollers to help make your stay as smooth as a baby's... well, you know!We'd absolutely love another chance to get it right for you and your little one. Swing by anytime! Cheers!Mª Carmen ORTIGOSA, General Manager