Dear Jonathan, Thank you for taking the time to review your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

THNAKS FOR YOUR REVIEW!

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thanks for your review

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thanks for your review

Dear Joseph, Thank you for dedicating the time to share your feedback. We are committed to ensuring that every guest enjoys an outstanding travel experience. We sincerely apologize for falling short of your expectations. We aim to uphold high cleanliness and pest control standards to ensure a clean and comfortable environment for all our guests. To better serve you during your next visit, we will arrange for your room to undergo a professional inspection and treatment as a precautionary measure. Also, we regret regarding the blow dryer incident, which posed a potential hazard. We are taking appropriate measures to prevent such occurrences in the future. Your business is important to us, and we would be grateful for the opportunity to welcome you back and provide you with a superior experience.Sincerely,Hotel Management

Dear David, Thank you for reviewing our hotel. We are glad that you enjoyed the service provided by our associates. However, we want to apologize for any concerns which kept it from being perfect. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Wilfredo, Thank you for your candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management

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Dear Brittni, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

thanks for your review

Dear Tonya R, We are pleased you had a good time here at Extended Stay America during your visit to our city and that our spacious rooms made it even better. Thank you for choosing us. We look forward to your next stay.Sincerely,Hotel Management

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thanks for your review

thanks for your review

Dear Helen, Thank you for posting such kind comments about our Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back here.Sincerely, Hotel Management

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Dear Stacy, We always strive to exceed our guests' expectations. Therefore, we are disappointed that we fell short of providing you with a satisfactory experience. Please accept our sincere apologies for the reservation issues you had, and we also regret the unsatisfactory service you received from our associates. Your feedback is valuable to us, and we have taken steps to improve our service in the future. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Amy, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

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thanks for your review

THANK YOU FOR YOUR REVIEW

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Dear Karen, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks about the bed are shared with our management team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

THANKS FOR YOUR REVIEW

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THANKS FOR YOUR REVIEW

THANKS FOR YOUR REVIEW

Dear Rose, We are sorry for your issues with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Jim, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. Please accept our apologies for the inconvenience caused at the time of check-in. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

THANKS FOR YOUR REVIEW

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Thanks for your review

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Thanks for your review

THANKS FOR YOUR REVIEW

THANKS FOR YOUR REVIEW

THANKS FOR YOUR REVIEW

THANKS FOR YOUR REVIEW

Dear Anthony, Thank you for choosing us and sharing your feedback. We're thrilled to hear about your positive experience at Extended Stay America! Thank you for highlighting our phenomenal customer service and well-kept, clean rooms. We're delighted that you found the environment quiet and safe. Your feedback is valued, and we look forward to providing you with another exceptional stay in the future.Sincerely,Hotel Management

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Dear Ana, Thank you for dedicating the time to share your feedback. We aim to offer a clean and comfortable environment and adhere to strict industry standards for room cleanliness and pest control; therefore, we apologize for not meeting your expectations. We have shared your feedback with our housekeeping team to take quick action. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

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THANKS FOR YOUR REVIEW

THANKS FOR YOUR REVIEW

THANKS FOR THE REVIEW