Thank you for the great review! We truly appreciate your business.

Thank you for the review. We hope to see you again.

Thank you for leaving us a great review! We hope to see you again soon!

Thank you for leaving us a review of your stay. We hope to see you again soon!

Thank you for taking the time to leave us a review of your stay with us. We hope to see you again if you are ever back in our area.

Thank you for taking the time to leave us a review! We hope to see you again.

Thank you for taking the time to leave us a review! We hope to see you again.

Thank you for the great review! We hope to see you again!

Thank you for leaving us a review of your stay. We hope to see you again soon!

Thank you for leaving us a review of your stay. We hope to see you again soon!

Thank you for taking the time to leave us a review! We hope to see you again.

Thank you for the great review!! We hope to see you again soon!

Thank you for leaving us a great review. We hope everything is going better for your family. We hope to see you again in the future, but for a happier occasion!

Thank you for leaving us a review. I am not exactly sure what we missed but it looks like you were not very happy with your stay. I am sorry if we fell short of giving you a great stay. We hope to see you again if you are ever back in our area.

Thank you for the great review! We hope to see you again!

Thank you for leaving us a review. I am sorry that you had issues while you were with us. We hope you give us a chance to give you a great stay if you are ever in our area.

Thank you for leaving us a review of your stay. We hope to see you again!

Thank you for the great review! We hope to see you again soon!

Thank you for such a kind review! We appreciate your business and look forward to your next stay!

Thank you for leaving us a review of your stay. We hope to see you again!

Thank you for taking the time to leave us a review of your stay. We hope to see you again if you are ever in our area.

Thank you for leaving us a review! We hope to see you soon!

Thank you for the great review! We hope to see you again!

Hello Randy, Thank you for leaving a review of your stay. The video that was shown to the Front Desk agent was of a stink bug that managed to get its way into your room. The video did not show "bugs" like you stated in your review. Unfortunately, just like at home, outside bugs manage to make their way inside. That is not something we give full refunds for. I was in my office, directly next to the desk when you were showing her the video. You did not ask to speak to a manager, and she did apologize for the bug making its way inside. We do apologize again that the Stink Bug made its way inside your room.

Thank you for the great review! We look forward to seeing you again!

Thank you, Leslie, for an awesome review! We hope to see you again!

Hello Timothy, I am so very sorry that you had a terrible stay with us. I wish we knew exactly where we fell short as you did not mention anything while you were with us nor in your review. We hope to give you a great stay if you are ever back in our area.

Thank you for the great review! We hope to see you again soon!

Thank you for the great review! We hope to see you again soon!

Thank you for the great review. We hope to see you again soon!

Thank you leaving us a review of your stay with us! We hope to see you again very soon!

Thank you for taking the time to leave us a review! We are happy you enjoyed your stay with us. We hope to see you again!

Thank you for taking the time to leave us a review! We are happy enjoyed your stay with us. We hope to see you again!

Thank you for leaving us a review of your stay. We hope to see you again soon!

Thank you for the great review! We are happy to hear that you enjoyed your stay with us. We hope to see you again if you are back in our area!

Hello June. I am so very sorry that you had issues during your stay with us. I know you had issues with your bathroom while you were here. As soon as we found out about the issue our maintenance engineer fixed them right away. While you were here, we had our carpets cleaned and they left your door open. I truly understand your concern regarding that situation. This is definitely not the impression we want to leave with our guests. As you can see from all our reviews posted on multiple social media sites, we really do try to give each guest a great stay. I hope you give us another chance to give you a great stay if you are ever back in our area.

Thank you for the great review! I am happy to hear that you enjoyed your stay with us. We are also in the process of working with our elevator company to have the elevator replaced. We hope to see you again soon, if you are ever in our area!

Thank you for leaving us a review of your stay. I wish we knew exactly why you were not happy with your stay or who you are so we could further assist. Hopefully you give us a chance to give you a perfect stay in the future.

Thank you so much for your review! We really do try our best to give our guests a great breakfast! We have a variety of meat options throughout the week as well as may different pastries, yogurts, breads, cereals, make your own waffles, fresh fruit and more. We will never be able to compare to a sit-down restaurant, but we come pretty close! We do hope to see you again if you are ever in our area!

Thanks for a great review! We hope to see you soon!

Thank you for taking the time to leave us a review of your stay. You are correct to say that we are a pet friendly location. I am not sure if you called the desk to report a barking dog or not, but we had not received any other complaints regarding noise. We try our best to handle noise complaints immediately. I am also sorry if the chlorine bothered your eyes. Our pool is located directly off the lobby and right across from the elevator. Our levels are checked daily, but I will have maintenance double check everything. We hope to see you again if you are ever in our area.

Thank you for the great review. We look forward to seeing you again!

Thank you for leaving us a review. We hope to see you again soon.

Hello John, upon speaking to your wife when she called, (who did not actual stay with us) she originally stated that you told her the room had a slight smell and a few loose tiles. I asked if you had called down to let anyone know about the issue and she stated that you did not let anyone know when you got to the room OR when you checked out. Then we get a phone call, 2 days after you checked out, requesting a full refund is not something we could do. I did have an employee check the room as no one had stayed in it since you checked out and he did state that a few bathroom tiles had some missing grout which is why I agreed to the 15 credit but the room did not have any smell. It was not until after I emailed your wife back stating I would refund 15 were the issues "terrible and outdated". We try our best to give each guest a great stay and you can see that from our long list of wonderful reviews! When you do not give us an opportunity to address or remedy any issue it makes it very hard for us to issue any sort of refund especially days after you left.

Thank you for the great review! We hope to see you again soon!

Thank you for the great review! We hope to see you again soon!

Thank you for leaving us a review. We are happy to hear you enjoyed your stay with us and we hope to see you again!

Thank you for leaving us a review. We hope to see you again!

Hello Amber. I am so very sorry that you had issues during your stay with us. I am not sure who would have been vacuuming at 11:30pm because we do not have any staff working at that time besides the Front Desk employee and she was not vacuuming the hallways. I also do not see that you mentioned anything about hair all over the room to the front desk. We would have gladly moved you to a new room. We try our best to give every guest a memorable stay, so I am sorry that was not the case with you. We hope you give us a chance to give you a great stay.

Thank you for the great review! We hope to see you again if you are ever back in our area!