On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Dear Andrea, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comment with other followers. Please be rest assured that we take all comments of our guests constructively and that we will take necessary steps to further enhance, meet and exceed our guest’s expectations. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon. Yours sincerely, Torsten Dressler Managing Director

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。作为一家入驻北京31年的国际五星级饭店，我们拥有成熟的团队为您提供个性化服务。 诚挚期待您的再次入住。

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Please be rest assured that we take all comments of our guests constructively and that we will take necessary steps to further enhance, meet and exceed our guest’s expectations.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. We shared your feedback regarding the bedding with our Director of Rooms. Immediate corrective measures are now in place and we will continue to work to make sure your experience with us is a pleasant one. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We shared your comments with your Director of Rooms. Immediate corrective measures are now in place and we will continue to work to make sure your experience with us is a pleasant one. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。客人的肯定是我们坚持30年为客人提供五星级奢华服务的动力。 诚挚期待您的再次入住。

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店并留下对我们的评价。期待您对我们有更多的评价，并诚挚期待您的再次入住，以便我们为您准备好您的个性化服务。

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Regarding your feedback, could you share more details with us?Please rest assured that it were a singular incident and does not represent our usual high standard in service and I am confident that such will not re-occur in future. I have personally spoken and brought those issues up to the attention of Room Director to take immediate actions for conducting more training We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality.We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back and to restore your confidence.

尊敬的客人， 感谢您选择北京燕莎中心凯宾斯基饭店,并留下您积极的评价。很高兴得知您对我们饭店的服务非常满意。源于对原材料和制作工艺的严格要求，北京凯宾斯基饭店久负盛名的凯宾美食廊屡获殊荣。 诚挚期待您的再次入住。

Dear Supporter,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Regarding your last stay with us, would you mind sharing more information with us?We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality.We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back and to restore your confidence.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

Dear valued guest, on behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center as your home in Beijing. Would you mind sharing more information that we will take necessary steps to further enhance, meet and exceed our guest’s expectations. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店并留下您对我们的评价。很遗憾此次入住并没有满足您对我们的期待。请您留下具体信息，或是您可以联系我们，我们值班经理将亲自致歉，以赢回您对我们的信任。

Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center as your home in Beijing. Please be rest assured that we take all comments of our guests constructively and that we will take the necessary steps to further enhance, meet and exceed our guest’s expectations. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

尊敬的客人，您好。感谢您选择北京燕莎中心凯宾斯基饭店。很高兴得知您对我们饭店的服务非常满意。客人的肯定是我们坚持28年为客人提供五星级奢华服务的动力。 诚挚期待您的再次入住。

Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

Dear Alberto, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center as your home in Beijing. Regarding the closet you mentioned, I have been brought the issue up to the Engineering Director to take immediate actions. We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back and to restore your confidence.

Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.