6 piscine all'aperto, una piscina a sfioro
Controlla disponibilità

Recensioni per Janna Sur Mer

4 out of 5
Janna Sur Mer
Damour Seashore, Damour

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 5 su 12 recensioni" "
Valutazione di 8 - Buono. 4 su 12 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 12 recensioni" "
Valutazione di 4 - Scarso. 0 su 12 recensioni" "
Valutazione di 2 - Terribile. 0 su 12 recensioni" "

8,0/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

Recensioni

8/10 Buono

Hassan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I liked it.
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

HIBA

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Great
Great service by Hazzem Assi
Soggiorno di 3 notti ad agosto 2020
Risposta di Abou Roj, il giorno 2 set 2020
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort Great and that your wedding was a great success. Soulayma and Maj are a great couple and the staff and I wish you all the best. Looking forward to host you again at Janna.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sehr schönes Ort sauber und Personal sehr nett roo
Soggiorno di 3 notti a settembre 2019
Risposta di Raja Srour, il giorno 9 ott 2019
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort Great. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to hosting you again at Janna.

8/10 Buono

Helen

Mi è piaciuto: Personale e servizio
check when season ends as limited facilities
On arrival (Sunday) the hotel was busy with 100’s of day visitors. You can’t checkin till 6pm but we were given a pass and made ourselves comfortable. At 4.30-5pm it was like a mass exodus and everyone left. We were kindly escorted to our bungalow, which was lovely. Small jacuzzi at the front, sofa seating area and a table and bench. The room is one room, with circular bed and shower/ toilet behind the wall. Challenge was all restaurants and bars shut from the Sunday so you had to order room service for everything you wanted. No bar to sit at or restaurant to enjoy. Menu is limited but for the 3 days we ate we did ok. Although they didn’t have part of what was offered. Staff were polite but spoke little English, they didn’t accept credit cards to settle the room bill so had to get dollars. After the Sunday all rubbish was just left by the pool. All sun beds were being removed and put away so limited places to sit. Changing rooms and toilets were used to store loungers and chairs, so had to go hack to your bungalow. Were not made aware of this and despite the lovely location and settings missed out on enjoy the venue. There were around 6 other people there and they were not made aware of the shutting down either. Shame as weather was still in the 30’s
View up to the bungalows
Main family pol
View from bungalow
Soggiorno di 3 notti a settembre 2019
Risposta di Raja Srour, il giorno 9 ott 2019
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort Great but we have announced on our website and facebook that the resort was closed and only the hotel was open and for that reason, we reduce our price drastically. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to hosting you again at Janna.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful facility and excellent service, very clean and comfortable
Soggiorno di 2 notti a settembre 2019
Risposta di Raja Srour, il giorno 23 set 2019
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort Great. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to host you again at Janna.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2019
Risposta di Raja Srour, il giorno 23 set 2019
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort Good. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to host you again at Janna.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2019
Risposta di rajasrour, il giorno 24 lug 2019
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort great. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to hosting you again at Janna.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2019
Risposta di Raja Srour, il giorno 5 lug 2019
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort great. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to hosting you again at Janna.

8/10 Buono

VALERY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Национальный отель для хорошего отдыха
Отдыхали в отеле в начале сентября 5 дней. Очень отзывчивый и приветливый персонал и администрация отеля. Все просьбы моментально исполнялись. Отель специализируется на дневном однодневном отдыхе, и поэтому с 10 утра до 5 вечера отель наполнен отдыхающими(отдыхают в основном ливанцы), но это только в плюс - в бассейне для молодежи играет диджей , что создает великолепную атмосферу.В отдельном соседнем бассейне отдыхают семьи с детьми. На территории большое количество различных бассейнов с морской водой. Бассейны в номерах небольшие, но очень приятные и чистые.После 6 вечера жизнь в отеле замирает и это создает неповторимую ауру тишины и отдыха. Реальное обслуживание номеров 24 часа.Неплохой WIFI.При отъезде попросили позднее выселение - предоставили без доплаты. До небольшого городка Дамур минут 10 спокойного шага. Здесь есть супермаркеты, фруктовые лавки и сувениры. Ходили в ресторан, но в отеле качество еды лучше. Из минусов. Кто привык купаться в море, то этот отель не для вас. Море грязное и плохой вход(все компенсируется бассейнами с морской водой). Номерам и мебели в номерах требуется ремонт.
Soggiorno di 5 notti a settembre 2018
Risposta di rajasrour, il giorno 22 set 2018
Hello and thank you so much for taking the time to review our resort! We’re so thrilled that you found our resort good. In general the Lebanese sea is unclean but according to recent goverment survey the sea at Damour (Janna ) is actually the cleanest. We are working hard with the government to clean the sea. Our priority is to ensure that all of our guests are happy and their vacation memorable. Looking forward to host you again at Janna.

6/10 Soddisfacente

Viaggiatore verificato

Summer in Lebanon
The setting and pool where nice but some rooms need updating
Soggiorno di 3 notti ad agosto 2018
Risposta di Raja Srour, il giorno 16 ago 2018
I want first to thank you for your feedback. We always maintained and renovated our bungalows and we did a major renovation on 2016. Looking forward to host you soon.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Nice hotel
Soggiorno di 1 notte a luglio 2018
Risposta di Raja Srour, il giorno 10 ago 2018
We thank you for your feedback. We are looking forward to serve you better in the future.

6/10 Soddisfacente

John

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Disappointing for 5 stars Resort
-The Cleaning Issue is a big problem at Janna Sur Mer, whether inside the bungalow (floor,pillows,blanket) or the dirty bed near the pool. 3 star hotels are cleaner, they need to work improving the way they clean everything. -It is mentioned that the price includes the parking,but it doesn't. There is no separate parking for bungalows renters ; this may lead confusion to parking staff whether the client should pay parking if he left and came back or no, thus the client may end up paying double parking without knowing he shouldn't. -Welcome to Burkini, where it is allowed for people wearing Burkini to swim next to you, it's like they are telling you to go out of water. There is lady only resort next to Janna Sur Mer , therefore they shouldn't allow any client wearing other than regular swimwear to enter the pool. For such amount paid, one can definitely find a better resort.
Soggiorno di 1 notte a giugno 2018
Risposta di Raja Srour, il giorno 23 lug 2018
Dear Mr. John, Your feedback is very important for us and we're always working on getting better. Our well-trained teams work hard to ensure that our resort provide our customers with clean comfortable rooms. It is extremely important to us that our resort operate to a high standard of hygiene and we have very robust cleaning procedures in place. All our customers praise us for the cleaness of the bungalows and the resort. As for ladies wearing Burkini, it is a legitimate swimsuit enforced by a Lebanese Law. Janna takes pride in abiding by all the Lebanese laws. We truly apologize for the inconveniences regarding the parking issue. Wish you shared with us on the spot the issue. We hope that you'll come back to us soon again so that we have the opportunity to make your stay even better. Best Regards The Management