Dear APRIL, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management

Dear Joey, Thank you for staying at Extended Stay America and for posting this wonderful review. We thrive off of making sure all of our guests are extremely satisfied. Therefore, we are delighted to read that you enjoyed so much about your stay and that our great location was perfect for your needs! We are also pleased to know about the excellent hospitality you received from our staff. We appreciate your kind comments. Please come and see us again soon!Sincerely,Hotel Management

Dear Elwyn, Thank you for returning to Extended Stay America and taking the time to write a review. We appreciate your loyalty, and we're pleased that you find our hotel clean with a convenient location close to many restaurants. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jonathan, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with the bathroom drain. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We will discuss this matter with our housekeeping associates to prevent it from happening again. Apart from this instance, we're glad to read that overall, you had a pleasant experience and found the staff accommodating. We appreciate your patience and hope to have the opportunity to provide an even better stay during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear David, We're delighted to hear you had a great experience at Extended Stay America! Thank you for your positive feedback. We appreciate your suggestion regarding the pet policy and will certainly look into reinforcing it. Your insights are valuable, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Mahesh, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Rene, We're delighted to hear that you had a great stay at Extended Stay America! Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit.Sincerely,Hotel Management

Dear Carol, Thank you for choosing to stay with us. We are glad our location close to the highway enhanced your stay. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Alexander, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, and will address this matter with our housekeeping associates, as providing a clean environment to our guests is our top priority. Our front desk team is always available to help you resolve such concerns. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Paul, Thank you for sharing your candid feedback. We aim to provide all our guests with a clean, fresh, and comfortable environment. We regret this was not your experience and the inconvenience you encountered, including the maintenance of the room. We will address this remark with the housekeeping and maintenance team so that they diligently inspect the room before check-in. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Satya, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. We regret not meeting this expectation. Your feedback is appreciated to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management

Dear Ngoc Oanh, We are happy you had a pleasant stay with us and enjoyed your stay with us! It is always nice to hear how much our guests love our beautiful property and can take advantage of our great amenities and relaxing accommodations. Thank you for reviewing Extended Stay America; we appreciate the feedback and hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management

Dear DOMINICK A, Thank you for reviewing your stay in our hotel. We appreciate your feedback and apologize for any inconvenience caused during your stay. We take cleanliness seriously and will address the concerns raised with our housekeeping team. Your comfort is essential to us, and we hope you'll consider staying with us again for an improved experience. Thank you for bringing these matters to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management

Dear Zerrota, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is different from the regular feedback we receive about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence.Sincerely,Hotel Management

Dear Katherine, Thank you for being our guest and sharing valuable feedback. We aim to provide the best hospitality and a well-maintained suite. Therefore, we are sorry to hear about the issues with cleanliness and maintenance in your room and your disappointment with our staff not being friendly. Thank you for bringing this to our attention. We will address your issues as this will help us improve the areas where and how we can assist better. We hope to make it up to you in a future visit.Sincerely,Hotel Management

Dear Megan, Thank you for the honest comments about your stay with us, and we sincerely apologize for your disappointment with the issues you encountered during your stay. We are dedicated to providing every guest with a fresh, clean suite and ensuring safety for every guest; Therefore, we apologize this was not your experience and regretted not meeting your expectation. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Kenny, Thank you for being our guest and for your wonderful feedback! Every team member here at our Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again soon.Sincerely,Hotel Management

Dear Karleen, Thank you for choosing us and sharing your thoughtful review. We are glad our hotel served the purpose of your visit and that you could take advantage of our convenient location close to various shopping options. However, we apologize for not meeting all your expectations. We have noted your remarks regarding our TV and the lighting in our hallways. We appreciate your comments, as we always want to know how we can improve our guest experience moving forward. It was a pleasure hosting you, and we hope you will revisit soon for a much-improved experience.Sincerely,Hotel Management

Dear Jessica, Thank you for being our guest and sharing your feedback. We are sorry to hear about the cleanliness issues in your room. Our goal is to provide our guests with clean, comfortable, and well-maintained suites. A room should be made available when it's clean and inspected by our supervisor; therefore, we apologize for any oversights from our housekeeping in preparing your room. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Karen, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with the room assignment and the uncomfortable bed. We understand the importance of providing a comfortable and enjoyable stay for all our guests. Additionally, we apologize for the musty smell in the room. We will address these issues with our team to rectify them promptly. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Chunrong, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We enjoyed hosting your visit and look forward to being your continued hotel of choice when your plans bring you to the area.Sincerely,Hotel Management

Dear Paul, Thank you for reviewing our hotel. We are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon. Sincerely,Hotel Management

Dear Melissa, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management