2 outdoor pools, cabanas (surcharge), pool umbrellas

Recensioni per Juniper Preserve

4 out of 5
Juniper Preserve
65600 Pronghorn Club Dr, Bend, OR

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 255 su 374 recensioni" "
Valutazione di 8 - Buono. 70 su 374 recensioni" "
Valutazione di 6 - Soddisfacente. 20 su 374 recensioni" "
Valutazione di 4 - Scarso. 18 su 374 recensioni" "
Valutazione di 2 - Terribile. 11 su 374 recensioni" "

9,6/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Mark, Hillsboro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Juniper Preserve Management, il giorno 26 apr 2024
Thank you for taking the time to rate your experience with us, Mark. We're glad to have had you as our guest. If there's anything specific you think we could improve upon to enhance your experience next time, please don't hesitate to let us know. We're always striving to provide the best service possible. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Eccellente

Honour

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My partner and I loved staying here and had a great weekend. Staff were very helpful with anything we needed. The pool and hot tub were great and our couples massage was stellar. Will be back!
Soggiorno di 2 notti ad aprile 2024
Risposta di Juniper Preserve Management, il giorno 8 apr 2024
Thank you so much for choosing to stay with us, Honour. We are thrilled to hear that you and your partner had a fantastic weekend with us.It's delightful to know that our staff could contribute to making your stay enjoyable by providing helpful service. We're pleased that you were able to fully enjoy our pool and hot tub amenities, as well as your couples massage experience.We can't wait to welcome you both back for another stellar getaway! Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 Eccellente

Michaela

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay and will definitely return. The staff was very frienly and accommodating. The heated pool and hot tub were nice for the cold evening.
Soggiorno di 1 notte a marzo 2024
Risposta di Juniper Preserve Management, il giorno 11 mar 2024
We're delighted to hear that you had an enjoyable stay with us, Michaela! Providing a welcoming and accommodating experience for our guests is always our top priority, so it's wonderful to hear that our staff made your stay memorable. We're glad you were able to take advantage of our heated pool and hot tub to unwind during the chilly evenings. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Eccellente

bryan, portland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience! Loved the property
Soggiorno di 1 notte a marzo 2024
Risposta di Juniper Preserve Management, il giorno 4 mar 2024
Thank you so much, Bryan! We're thrilled to hear that you had a great experience and loved our property. Your satisfaction is our top priority, and we hope to welcome you back again soon for another fantastic stay!

6/10 Soddisfacente

Edward

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It’s a beautiful property, but at this time of year most of the amenities were closed, but you will still be charged the resort fee. There was one restaurant open for service, the workout room and the outside spa.
Soggiorno di 2 notti a febbraio 2024
Risposta di Juniper Preserve Management, il giorno 26 feb 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our property beautiful. We apologize for any inconvenience caused by the closure of some amenities during your stay. Your comments are valuable to us as we strive to improve our services. We'll take your feedback into consideration to ensure a better experience for our guests in the future. If you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.

10/10 Eccellente

Alexandria

Soggiorno di 1 notte a febbraio 2024
Risposta di Juniper Preserve Management, il giorno 1 apr 2024
Thank you for taking the time to leave a rating, Alexandria! We appreciate your support and hope to welcome you back soon.

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 17 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

Sara

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 17 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

8/10 Buono

John

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Info on web was lacking and a little confusing. Juna at front desk was exceptionally helpful getting us reservations for dinner and upgraded our accommodations. She was great!
Soggiorno di 1 notte a dicembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and apologize for any confusion you experienced while navigating our website. Your comments highlight areas where we can improve, and we are committed to enhancing the clarity and comprehensiveness of the information provided.We're delighted to hear that Juna at the front desk made a positive impact on your experience. Providing exceptional service is a priority for us, and we'll be sure to pass on your kind words to Juna. It's fantastic to know that she was able to assist you with dinner reservations and an accommodation upgrade.Your feedback is invaluable to us as we strive to continually enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Thank you for choosing us, and we appreciate your constructive feedback.

10/10 Eccellente

Natalie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christmas at Juniper
Juniper has an incredible staff. The staff really made our stay. We loved the spa technicians and the restaurant staff. The spa is pricey in comparison to other services in Bend but they are talented and I felt that the purchased services were worth what we paid. I would probably not return to the spa, but mainly because of the price, unrelated to the services. The entire staff treated us like family. very thoughtful and considerate and kind. Evident that the staff loves working at Juniper. We ran into the hotel manager a few times and he treated his staff with respect and kindness. This is a really special place. The resort is lovely, a ways out of Bend, and far off major roads. Mostly quiet, though the linked rooms do not have a lot of privacy in regards to sound. Our neighbor let his alarm go off for over an hour, which woke us and was largely irritating. Otherwise we loved our room, the fireplace was wonderful and we enjoyed watching the sunrise with coffee from the hotel in the mornings. Thoughtful holiday decor and family activities, which we did not participate in but we did enjoy the homemade holiday cookies. Good food. The pool and hot tub are heated year round and are salt water. I would have liked to see more biodegradable and eco friendly products throughout the hotel, not a deal breaker just behind the times. Loved our stay, we would return in a heart beat. Again, the staff is amazing and truly made our stay very special. The perfect way to spend our holiday.
Soggiorno di 1 notte a dicembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for your detailed and heartfelt review of your stay at Juniper Preserve. We are thrilled to hear that our staff, spa technicians, and restaurant staff contributed significantly to making your experience special. Your feedback on the spa prices is duly noted, and we appreciate your honesty in highlighting both the positive and constructive aspects of your visit.It's heartening to know that you felt a sense of warmth and kindness from our entire team, and we'll be sure to pass on your compliments to the hotel manager. We also value your observations about room privacy and are committed to addressing such concerns. We look forward to the opportunity to welcome you back to Juniper, and thank you for choosing us for your holiday retreat.

10/10 Eccellente

Jialing

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Every thing is
Soggiorno di 1 notte a dicembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

Sergey, Vancouver

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

6/10 Soddisfacente

tia

Mi è piaciuto: Pulizia e personale e servizio
The area is so beautiful being in the high desert. I felt very secluded though from Bend.
Soggiorno di 2 notti a novembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to share your thoughts about our location. We're delighted to hear that you appreciated the beauty of the high desert surroundings; it truly is a unique and stunning environment. However, we also understand your perspective on feeling secluded from Bend. We appreciate your feedback and will use it to continually improve our guests' experiences. If there are specific aspects you believe could enhance the connectivity or accessibility to Bend, please feel free to share, as your insights are valuable to us.We hope despite this, you were able to enjoy the tranquility and natural beauty that our location offers. If your travels bring you back to the area, we'd love another opportunity to provide you with a memorable stay.

10/10 Eccellente

Reed

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Will definitely return
Soggiorno di 1 notte a ottobre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
We're thrilled to hear that you had a wonderful experience at Juniper Preserve. It's our goal to create memorable stays for our guests, and knowing that you plan to return is the best compliment we could receive. We look forward to welcoming you back and providing another exceptional experience. If there's anything specific you enjoyed or if there are ways we can make your next visit even better, please don't hesitate to share. Your feedback is invaluable to us.

10/10 Eccellente

Tu

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay and property were great, staff very friendly and attentive. Put in at least a level 2 EV charger
Soggiorno di 2 notti a settembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our property to be great. Our team takes pride in providing friendly and attentive service to ensure our guests have a memorable experience.We appreciate your suggestion regarding the EV charger, and we'll certainly take it into consideration for future improvements. Guest feedback is invaluable to us, and we're always looking for ways to enhance our amenities.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.

8/10 Buono

Misty

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was a golf convention during our stay and the player in the pool area were very rowdy and rude.
Soggiorno di 1 notte a settembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for sharing your feedback with us. We genuinely appreciate your input as it helps us understand the guest experience better.We sincerely apologize for any inconvenience caused by the rowdy behavior in the pool area during the golf convention. Please be assured that this is not reflective of our usual standard of service, and we deeply regret that your stay was affected.We will address this matter with our team to ensure better management of events and to maintain a peaceful environment for all our guests. Your comfort and satisfaction are our top priorities, and we will take steps to prevent such occurrences in the future.We hope you'll give us another opportunity to provide you with the excellent service and tranquil atmosphere we strive to offer.Thank you for choosing Juniper Preserve, and we look forward to the possibility of welcoming you back for an improved experience.

4/10 Scarso

Alix

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
We highly recommend saving $ by getting an Airbnb in Bend unless you love golf. Juniper Preserve (JP) is 30-60 minutes away from ALL activities. Typically, in a resort stay, that wouldn't be a problem; however, JP far oversells what they offer. 1) The website lists 4 restaurants. In reality, there is ONE overpriced restaurant & 1 small coffee bar. The menu is the same for lunch, dinner, & poolside. 2) The resort lacks a policy regarding inappropriate guests. The sole activity is a salt water pool with a jacuzzi. We would have spent more time there, but two other guests relentlessly followed us from pool to hot tub to pool, touched us underwater, & were so creepy in what they said/how they looked at us that we were forced to leave the pool area multiple times. At other locations we have stayed, staff keep an eye out & blacklist inappropriate guests. 3) JP advertises feeding 2 swans on the property as an activity both online & on brochures. We went on an evening walk that looped around the pond w/o any data indicating that could be a bad choice. We ended up being attacked by the male swan, which is objectively hilarious, but was truly scary. There was ONE sign on 600 acres saying swans were not to be fed due to nesting season. Why not tell guests that info at check-in? 4) The spa seemed incredible. We will never know b/c there was only ONE - fully booked - masseuse available for a 3-day weekend. We write this in hopes of helping you save $, stay safe, & have fun in Bend.
Soggiorno di 3 notti a settembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to share your experience at Juniper Preserve. We appreciate your detailed feedback, and we apologize for falling short of your expectations during your stay.We genuinely regret that our resort did not meet your needs, and we are actively addressing the issues you highlighted to enhance the overall guest experience. Your concerns regarding the limited dining options, inappropriate guest behavior, lack of communication about swan interactions, and spa availability have been duly noted.Regarding the dining options, we understand the importance of having diverse choices, and we are reviewing our communication channels to ensure accurate information is provided to our guests. Your feedback on the pool area is deeply concerning, and we are taking immediate steps to address and prevent such incidents in the future. Our guests' safety and comfort are our top priorities.We appreciate your understanding regarding the swan incident, and we acknowledge the need for clearer communication about the potential risks associated with interacting with the wildlife on our property. We will take measures to improve signage and provide necessary information to guests upon check-in.Additionally, we regret the inconvenience caused by the limited availability of spa services during your stay. We are evaluating our staffing levels to better accommodate our guests and ensure a more seamless experience.Your input is invaluable, and we are committed to making the necessary improvements to create a more enjoyable and safe environment for our guests. We hope you would consider giving us another opportunity in the future to showcase the improvements we have made.Thank you again for sharing your feedback and helping us enhance the Juniper Preserve experience.

10/10 Eccellente

Vicki

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful resort
Soggiorno di 1 notte a settembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

8/10 Buono

justin, pacifica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience. Your feedback is important to us, and we'd love to know if there's anything specific that we could improve upon to make your next visit a 5-star one. We appreciate your support and look forward to serving you even better in the future. If you have any additional comments or suggestions, feel free to share them with us.

8/10 Buono

Beelin

Soggiorno di 1 notte ad agosto 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to share your feedback and for choosing Juniper Preserve. We appreciate your honest review, and we're glad to see that your overall experience was positive.We're always eager to learn how we can enhance our guests' experiences, and your insights are invaluable. If there are specific areas where we can improve and earn that perfect 10 on your next visit, please feel free to share more details with us.Your satisfaction is our top priority, and we look forward to the opportunity of providing you with an even better stay during your next visit. We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

Brieanna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gorgeous property. Rooms were spacious, well equipped, comfortable bed, balcony overlooking pool and gold course was delightful. The staff was very kind and helpful. Our stay was cut short, which the staff was very understanding of, but we are already thinking about when we can go back and check out their full accommodations.
Soggiorno di 2 notti ad agosto 2023
Risposta di JP, il giorno 21 ago 2023
Hi there, Brieanna,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped and that you found our property gorgeous and rooms spacious and well-equipped. We are delighted to know that you had a comfortable stay and enjoyed the delightful balcony view of the pool and golf course. We take pride in hiring the kindest and helpful staff, who are always there to make sure our guests have a memorable stay, so it was lovely to read that they exceeded your expectations. We are thrilled that you are already planning your next visit to us, and we can’t wait to welcome you back to our property to experience all that we have to offer. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon! Juniper Preserve

10/10 Eccellente

Michael

Soggiorno di 1 notte ad agosto 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

John

Soggiorno di 1 notte a luglio 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

Bethany

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thank you for your excellent hospitality!! The property is beautiful and everyone is so friendly and helpful
Soggiorno di 4 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 21 lug 2023
Hi there Bethany,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped and that you liked or staff here. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon!

10/10 Eccellente

Rose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed for 3 nights and really enjoyed our stay. The property was beautiful and the room was clean and overlooked the pool with a gorgeous view of the mountains. It is remote but worth the 25 min drive into town if you choose to venture out. We rented bikes from them and had a great morning bike ride through the property. We would definitely stay again .
Soggiorno di 3 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 13 lug 2023
Hi there Rose,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped and that you liked the views we offer from our mountain view rooms and our bike rentals. Our bike path is perfect for people, like you, who enjoy the scenery here at Juniper Preserve. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon!

10/10 Eccellente

Tyler

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Juniper Preserve, il giorno 12 lug 2023
Hi there Tyler,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped; We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon!

2/10 Terribile

Nora

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Beautiful surroundings, nice facility. Lacking in customer service. Food at restaurant grill was awful, dry chicken, salad dry with no dressing. Very limited menu. Valet was a joke, they never answered the phone once. We were there for two nights and had to go down to get our car every time we called because they never answered even after 5 calls. No one ever answered the phone at front desk either, over the course of two days, we had to go down and get the luggage cart the day we left. We only had bath towels, no washcloths or hand towels. No soap to wash face. There were strippers who were photographing themselves naked off the balcony of their room at the resort when we were in the hot tub and other guests in the hot tub said they had been at the restaurant to meet Johns who had flown in on a private jet. They came down in their thong bikinis to the hot tub after their appointments. Also, resort is quite far from Bend and signage and directions to resort are severely lacking. Definitely NOT worth the price we paid. Stay away!!!
Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 11 lug 2023
Hello Nora,Thank you for taking time from your day to give us your review. We thank you for bringing your concerns to our attention as we do take this seriously. Our team does our best to provide the best experience but we are always open to improvement from reviews like yours.We apologize for the events that happened during your stay and we hope we can see you in the future to correct your latest stay. Thank you again for your honesty, we hope you have a beautiful day.

4/10 Scarso

Tonya

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The rooms have no tables to feed your family and no microwave, the rooms look like motel 6
Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 10 lug 2023
Thank you so much for taking the time to leave us a review, Tonya. We are sorry to hear that your stay was not a good experience. We do try our best to provide the best experience for all our guests so we are sorry to have let you down; Your feedback is being taken seriously and we will use it to improve our team. Thank you.

2/10 Terribile

Cody

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The rooms are vary small for the cost and have paper thin walls so you can hear everything going on next door. plumbing and ac make horrid noises randomly in the middle night which will keep you up throughout the night. Unfortunately we will never be staying there again.
Soggiorno di 3 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 10 lug 2023
Thank you so much, Cody, for taking the time to leave us a review. We are sorry to hear that your stay was not a good experience and that there was noise that kept you from relaxing on your trip. We do try our best to provide the best experience for all our guests so we are sorry to have let you down; Your feedback is being taken seriously and we will use it to improve our team. Thank you.

4/10 Scarso

Julia

Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to provide feedback about your stay with us at Juniper Preserve. We sincerely apologize for falling short of your expectations and for any inconvenience you experienced during your visit.Your feedback is important to us, and we would appreciate more details about your specific concerns so that we can address them promptly and make necessary improvements. We are committed to providing a positive experience for all our guests, and your insights will help us in achieving that goal.We understand that we have room for improvement, and we value your input as it guides us in enhancing our services. Please consider reaching out to us directly to discuss your concerns further and allow us the opportunity to make amends.We appreciate your candid review and hope to have the chance to welcome you back in the future for a much-improved experience.

10/10 Eccellente

Veronica

Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Beautiful Property
I made a reservation for the Deluxe room and was given the standard room. Had I not needed the extra sleeping accommodation of the couch we would have been fine with a refund for the difference. I was disappointed because I was never called or given a heads up that they were booked. This gave me no other option but to take the room as everything in the area was booked. What I will say is the staff was absolutely professional and empathetic to my situation. Luckily my second night they put me in the correct room. I still have not received any compensation for the mixup but it’s only been a day since checkout. Also for charging a premium due to summer rates you would think they would keep the children’s pool open after 8pm. Staff A++
Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 10 lug 2023
Hello there, Thank you for taking your time to write us this review. We appreciate you letting us know of your concerns; We apologize for any mix ups while you were here and we are glad you were able to get the room you had wanted. Thank you again for the honesty as it helps improve our team! Have a beautiful day.

2/10 Terribile

Teresa

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Outlets in bathroom didn’t work Maintenance came by without said he couldn’t fix because he couldn’t get into to next room We were told upon arrival if we needed a ride we could call front desk or at the front desk at no charge. July 4 we needed a ride from a residence at pronghorn and were charged !!
Soggiorno di 3 notti a luglio 2023
Risposta di Juniper Preserve, il giorno 7 lug 2023
Hi there Teresa,Thank you so much for taking the time to leave us a review. We are sorry to hear that your stay was not a good experience. We do try our best to provide the best experience for all our guests so we are sorry to have let you down; Your feedback is being taken seriously and we will use it to improve our team. Thank you.

10/10 Eccellente

Rueben

Soggiorno di 2 notti a luglio 2023
Risposta di Juniper Preserve Management, il giorno 11 gen 2024
Thank you for taking the time to leave a rating! We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

erica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Love this place. However, they closed the kids pool for maintenance. Not ok when I specifically asked if it was open when I booked.
Soggiorno di 1 notte a giugno 2023
Risposta di Juniper Preserve, il giorno 3 lug 2023
Hi there Erica,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped and that you liked the relaxation. We do apologize that the kids pool closed during your stay. We like to ensure all our guests are provided with the best, yet safest, possible experience while you're here so hopefully your family was able to enjoy the pool after it was good to reopen. Thank you again for the review and we hope to see you again soon!

8/10 Buono

Olivia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful! Property could use more signage so guest could find their way around better. The hiking/bike path was very hard to find and no signs at all. ProShop also very hard to find. But the property was beautiful and the course was amazing. Would stay again.
Soggiorno di 2 notti a giugno 2023
Risposta di Juniper Preserve, il giorno 3 lug 2023
Hi Olivia,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped and that you liked the beauty of Juniper Preserve. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us. We apologize that the maps from check in were hard to interpret but we are glad you enjoyed the property none the less. We hope to see you again very soon!

10/10 Eccellente

Erin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Juniper Preserve is wonderful for a quiet, luxurious getaway! We stayed for 2 nights and enjoyed our coffee on our deck facing the mountains in the morning and the pool and hot tub during sunset. As long as you don’t mind a 25-minute drive from Bend, it’s totally worth a stay!
Soggiorno di 2 notti a giugno 2023
Risposta di Juniper Preserve, il giorno 12 giu 2023
Hi there Erin,Thank you so much for taking time from your day to leave us this thoughtful review. We are so glad that your stay was what you had hoped and that you liked the mountain view from your room and that you were able to relax and watch the sunset. It really is spectacular. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again very soon!

10/10 Eccellente

barbara

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Unexpected
What a beautiful place. So unexpected. Would definitely stay here again!
Soggiorno di 1 notte a giugno 2023
Risposta di Juniper Preserve, il giorno 7 giu 2023
Hi Barbara,Thank you so much for taking time from your day to leave us a review of what you enjoyed while you were here. We are so glad that your stay was what you had hoped and that you liked the views and the pool. We try to ensure all our guests are provided with a relaxing experience. Hearing your review is very rewarding for us.We hope to see you again soon!

10/10 Eccellente

Susannah

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a giugno 2023
Risposta di Juniper Preserve, il giorno 7 giu 2023
Hi there Susannah,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon. Thank you, again!

10/10 Eccellente

Darcy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is one of the nicest places I have stayed at in Oregon. I shared with all of my friends how nice it is and cannot wait to go back!
Soggiorno di 1 notte a giugno 2023
Risposta di Juniper Preserve, il giorno 5 giu 2023
Hello Darcy,Thank you so much for taking time from your day to leave us this beautiful review. We are so glad that your stay was what you had hoped & needed and that you liked it so much that you're sharing it with others. It is very rewarding to see our guests have the best possible experience while staying with us.Tell your friends to let us know who sent them!We hope to see you again very soon!

10/10 Eccellente

Ella

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Juniper Preserve, il giorno 1 giu 2023
Hi there Ella,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was what you had hoped and that you liked the resort as a whole. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon!

10/10 Eccellente

Ronald

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Juniper Preserve, il giorno 31 mag 2023
Hi there Ronald,Thank you so much for such a great review. We are so happy you enjoyed the property during the duration of your stay. We hope to see you again soon!Thanks.

8/10 Buono

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2023
Risposta di Juniper Preserve, il giorno 31 mag 2023
Hi there Michelle,Thank you for the great review and taking your time to tell us how you felt about our resort. We are glad that you enjoyed your stay and we hope that next time we can provide you with more!Thank you again for choosing to stay with us.

10/10 Eccellente

Adarsh

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great experience at the properly. They had a small hiccup with our accommodation but they handled it more than gracefully giving us the best experience they could by accommodating us in new upgraded rooms
Soggiorno di 1 notte a maggio 2023
Risposta di Juniper Preserve, il giorno 5 giu 2023
Hi there Adarsh,Thank you so much for leaving us this review. We are so glad that your stay was still great, despite the hiccups. We like to ensure all our guests are provided with the accommodations they need so thank you for the kind words to our staff!Thank you, again, we hope to see you again soon!

10/10 Eccellente

Ronald

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Juniper Preserve, il giorno 29 mag 2023
Hi Ronald,Thank you for taking time to leave us a review!!We are so glad that your stay was what needed and that you felt highly of our resort. We hope to see you again very soon. Thank you.

8/10 Buono

Nicole

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property is great but it is far away from town. It was quiet, clean and very relaxing. All of the staff were very helpful and super nice. There was a fire a couple weeks before we went that left one of the restaurants closed and the golf scooters we wanted to use were also unavailable for to the fire. So the food options were minimal but the manager at the restaurant that was open was amazing!
Soggiorno di 2 notti a maggio 2023
Risposta di Juniper Preserve, il giorno 1 giu 2023
Hi Nicole,Thank you for taking your time to give us a pleasant and honest review! We are so happy that you were able to relax while you were here and enjoy your time. We do apologize about any inconvenience the fire may have caused but we are so happy that the staff made everything turn out wonderfully during your stay. Hopefully we can see you in the future when we reopen the other amenities.Thank you, again, for staying with our resort!

10/10 Eccellente

Michelle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A different experience. Outside the norm. Refreshing
Soggiorno di 2 notti a maggio 2023
Risposta di Juniper Preserve, il giorno 29 mag 2023
Hi there, Michelle,Thank you so much for taking time from your day to leave us a review. We are so glad that your stay was unique from other resorts you've stayed at. We like to ensure all our guests are provided with the best possible experience so to hear your review is very rewarding for us.We hope to see you again soon!

10/10 Eccellente

Lauren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We truly enjoyed our stay. Pronghorn holds a special place in our hearts.
Soggiorno di 3 notti a maggio 2023
Risposta di Juniper Preserve, il giorno 25 mag 2023
Hello Lauren,Thank you so much for your kind review! We appreciate you taking the time to tell us how you feel about our resort as a whole. We love holding a special place in your heart and providing a space for you to relax. We hope to see you again soon!