Facciata della struttura - sera/notte

Recensioni per Best Western Plus Heritage Inn

2.5 out of 5
Best Western Plus Heritage Inn
1955 E 2nd St, Benicia, CA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 375 su 782 recensioni" "
Valutazione di 8 - Buono. 274 su 782 recensioni" "
Valutazione di 6 - Soddisfacente. 87 su 782 recensioni" "
Valutazione di 4 - Scarso. 29 su 782 recensioni" "
Valutazione di 2 - Terribile. 17 su 782 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Giovanni Pietro

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 3 notti ad agosto 2018

10/10 Eccellente

Juliana

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient
Soggiorno di 3 notti a marzo 2024
Risposta di Geraldine Felaire-Cantu, GM, il giorno 2 mag 2024
Thank you for the excellent rating! We're thrilled to hear that you found your stay convenient. Providing convenience and comfort to our guests is one of our top priorities.We appreciate your feedback and support, and we hope to have the opportunity to welcome you back for another convenient and enjoyable stay in the future!

10/10 Eccellente

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn't get his name, but a young man working on floor two outside noticed I wasn't finding my way and asked me if I needed assistance. I agreed, and he literally took control and helped me find my room work out whether it was going to work for me worked with the staff and the main desk to get me set up the room. Then we got all my bags out of my car and into the room. Made sure I was comfortable. He was very nice and helpful and professional. This was my first time traveling along with my Parkinson's disease. Was later that evening when I left my keys in the room, and he quickly politely helped me get in. I appreciate his help too. He was very kind and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Geraldine Felaire-Cantu, GM, il giorno 25 apr 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that our team member was able to assist you during your stay. It's heartwarming to know that his kindness, professionalism, and helpfulness made a positive impact on your trip.At Best Western Plus Heritage Inn, we strive to provide exceptional service to all our guests, and it's gratifying to hear that our team member went above and beyond to ensure your comfort and convenience. We will be sure to pass along your kind words to him and the rest of our staff.We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future.

10/10 Eccellente

Christine

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff, very friendly, and everything is very clean.. The breakfast was really good.
Soggiorno di 4 notti a marzo 2024
Risposta di Geraldine Felaire-Cantu, GM, il giorno 25 apr 2024
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at Best Western Plus Heritage Inn. Providing excellent service and maintaining cleanliness are top priorities for us, and we're delighted that our staff exceeded your expectations in both regards.We're especially pleased that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying breakfast experience for our guests, and it's wonderful to hear that you found it to be really good.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Eccellente

Fatima

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Geraldine Felaire-Cantu, GM, il giorno 25 apr 2024
Thank you so much for your outstanding review. We're thrilled to hear that you had such a fantastic experience during your stay at Best Western Heritage Inn.Providing exceptional service and ensuring our guests' comfort are our top priorities, and it's wonderful to know that we met your expectations in every aspect.We're truly grateful for your glowing recommendation, and we look forward to welcoming you back for another unforgettable stay in the future.

10/10 Eccellente

Jas

Soggiorno di 1 notte a gennaio 2024
Risposta di Geraldine Felaire-Cantu, GM, il giorno 2 mag 2024
Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Providing top-notch service and accommodations is our priority, and we're delighted that we met all your expectations.Your feedback and support mean a lot to us, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!

10/10 Eccellente

Alexandria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Geraldine Felaire-Cantu, GM, il giorno 2 mag 2024
Thank you for the perfect rating! We're delighted that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we met all your expectations.We appreciate your feedback and support, and we look forward to providing you with another outstanding experience during your next visit.

10/10 Eccellente

Juliana

Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Charles

Risposta di Geraldine Felaire-Cantu, GM, il giorno 2 mag 2024
Thank you for your rating and feedback. We're sorry to hear that your experience fell short of your expectations. We strive to provide all our guests with a pleasant stay, and we regret if we did not meet your needs during your visit.Your feedback is valuable to us, and we would appreciate any specific details or suggestions you may have on areas where we can improve. Our goal is to address any concerns and make necessary changes to enhance the experience for all our guests.If you would like to discuss your stay further or provide additional feedback, please feel free to reach out to our team. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Eccellente

Lawrence

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was huge. I liked the shower, microwave and king sized bed. We enjoyed the free hot breakfast and coffee. Convenient location and fair price
Soggiorno di 1 notte a novembre 2023

8/10 Buono

DONNA, San Bernardino

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Diana

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Larry

Viaggio di coppia
Everything could not have been better.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Michelle

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property was quiet and nice but the rooms smell like urine,
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Carol

Non mi è piaciuto: Personale e servizio
Even though there is a smoking area provided. Guest seem to stand right outside the mid entrance area to smoke & talk loudly on phone at all hours of the day & night! And both nights someone sat in their car outside my room playing loud music after 10pm. The best part of the stay was the friendliness of the ladies that clean the rooms! They wished me a good evening or good night.. and asked if I was enjoying my visit.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Steve

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet
Soggiorno di 4 notti a settembre 2023

6/10 Soddisfacente

William

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Needs some work.
When we entered our room a strong musty, damp smell was present. We opened the windows, but being that we were on the first floor, we couldn’t leave them open. Three hours into our stay, our air conditioning unit shorted out and wouldn’t restart. We let the front desk know and they said they were going to call a maintenance technician to come and look at the air conditioner. Maintenance never arrived, and we asked to switch to a different room. The front desk attendant agreed to allowing us to switch rooms, but only after we insisted. The hotel is aging and needs a good upgrade and deep cleaning, but the breakfast area was very nice and the grounds were well maintained.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Muy bien
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Barbara J

Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Enzo

Non mi è piaciuto: Pulizia
I'm sorry to hear that the staff was not as friendly. It can be disappointing when people in customer service roles are not as welcoming or helpful as we would hope. While I can't change the past experience, I can suggest a few possible reasons for their behavior and offer some suggestions for how to address the situation if it happens again: 1. Stress or workload: The staff members may have been dealing with a high volume of customers or personal stress, which can sometimes affect their demeanor. It's important to remember that everyone has bad days. 2. Lack of training: The staff members might not have received proper training on customer service techniques or may not fully understand the importance of being friendly and accommodating. In such cases, their behavior may not be intentional. 3. Miscommunication: There could have been a miscommunication or misunderstanding that led to the staff's unfriendly behavior. It's possible that they didn't realize how they were coming across. If you encounter unfriendly staff in the future, here are a few steps you can take: 1. Stay calm and polite: Although it can be frustrating, it's important to remain calm and polite in your interactions. Being respectful may help defuse the situation and encourage the staff to respond positively. 2. Communicate your concerns: If you feel comfortable doing so, politely express your concerns to the staff or a supervisor. They may not be aware of their behavior and appreciate the feedback.3. S
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Madison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was so nice and courteous, very clean. And the breakfast included was delicious and fully stocked.
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 28 lug 2023
Dear Madison,We are ecstatic that you enjoyed your stay with us! We hope to see you soon!

10/10 Eccellente

Suzanne

Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 28 lug 2023
Dear Suzanne,Thank you for your awesome review! We appreciate you for choosing to stay with us. We are glad that you had an amazing stay. We look forward to welcoming you back!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall a pleasant place
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 28 lug 2023
We are glad that you had an enjoyable stay with us! We look forward to welcoming you back!

10/10 Eccellente

Felicia

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Efrain

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 3 lug 2023
Dear Efrain,Thank you for your great review! Our team is glad that you enjoyed your stay with us.We hope to welcome you back!

10/10 Eccellente

David

Soggiorno di 3 notti a giugno 2023
Risposta di General Manager, il giorno 28 lug 2023
Thank you for the amazing review! We're glad you enjoyed your stay with us!

10/10 Eccellente

Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di General Manager, il giorno 3 lug 2023
Dear Ann,Thank you for your awesome review! We are glad that you enjoyed your stay with us.Our team is committed to providing excellent service to our guests to ensure they have a great stay.

8/10 Buono

Ruthe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a maggio 2023
Risposta di General Manager, il giorno 13 giu 2023
Thank you so much for taking the time to rate our hotel! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can assist you with in the future, please feel free to let us know.

10/10 Eccellente

Regina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di General Manager, il giorno 13 giu 2023
Thank you so much for your amazing 10/10 rating of our hotel! We are absolutely thrilled to hear that you had a fantastic experience during your stayWe truly appreciate your support and look forward to seeing you again in the future!

10/10 Eccellente

Marty, Prince George

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We loved the small perks like specialty coffees water bottle filling stations and great hot breakfast was included. Very nice.
Soggiorno di 2 notti a maggio 2023
Risposta di General Manager, il giorno 1 giu 2023
We are happy that you enjoyed the amenities our hotel offers! The speciality coffee we provide is definitely one of my favorites as well.We hope to welcome you back soon!

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 1 giu 2023
We are glad that everything during your stay was great!Thank you for staying with us.

10/10 Eccellente

Elvira

Viaggio con la famiglia
We had a great experience. Clean room, good breakfast, and friendly staff.
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 1 giu 2023
Wow! Thank you so much for your five-star review!Our team is glad that you enjoyed your stay with us. We hope to see you soon!

8/10 Buono

Mona

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
You should have rooms for people that are allergic to pets. We both had an allergic reaction because there must have been pets previously in the room. Everything else was good.
Soggiorno di 2 notti a maggio 2023
Risposta di General Manager, il giorno 1 giu 2023
We are delighted that everything was good during your stay with us!We'll definitely keep your feedback in mind so our hotel can implement any measures to further improve the stay for our guests.We hope to have the opportunity in welcoming you back!

6/10 Soddisfacente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Vallejo visit
Hotel was noisy. There were people running around upstairs and in the hallway all night. Also a lot of freeway noise. I will choose a different place next time.
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 1 giu 2023
Thank you for staying with us. We apologize for the noise disturbance during your stay. Our hotel strives to ensure a serene atmosphere for all of our guests. We hope to have the opportunity to welcome you back in the near future to provide a better stay.

6/10 Soddisfacente

Mario

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 21 mag 2023
Thank you for your review. We appreciate your feedback and look forward to providing you with an excellent stay in the future.

2/10 Terribile

Iremsu

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 1 giu 2023
Thank you for staying with us.We apologize for not exceeding your expectations during your stay. We hope you give us the opportunity to welcome you back and provide you with a better experience.

10/10 Eccellente

Emmott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice
Very nice large room. very clean. Courteous staff. Highly recommended
Soggiorno di 2 notti ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
It is gratifying to know that we were successful in providing you an excellent stay! Our team truly appreciates your kind words and recognition to our efforts.

8/10 Buono

Seandra

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly professional staff at front desk and in breakfast room
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
We are thrilled to hear that our front desk staff and breakfast attended were able to make your stay enjoyable and memorable :)

10/10 Eccellente

Gloria

Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
Thank you for your five-star review!

8/10 Buono

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
A bit disappointed
I booked this room at this price for two reasons: 1) free breakfast and 2) it stated it had a hot tub or spa. Breakfast was great, they even had an espresso type coffee maker in the lobby 😊. The room was clean and comfortable as well as the hallways and other public areas. But ….. the hot tub was another story all together. The jets did not work and the water was not clean. We notified an employee and she sent a maintenance person to check it out. When he got there he said unfortunately the jets were not working before even checking it out. Mind you I called ahead and asked if the hot tub was working and was told yes indeed it was working. He proceeded to clean the floaters from the water and check the temperature. After he left I went to check it out. It was hot, but the water was still not as clean as I would expect it to be. He cleaned out the floating bugs and leaves with a net but there were still smaller particles floating in the water that a net maybe would not capture. So that makes me think that not only were the jets not working but the filtering system was not working either. Needless to say we did not get to enjoy the hot tub. We could have stayed elsewhere for a less expensive price and not had the use of a hot tub so …..
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
We are glad that you enjoyed our breakfast and coffee :) However, we are sorry to hear that we have fallen short in meeting your expectations. We take your feedback seriously in order to implement any measures that will improve our guests experience with us. We hope you will give us another chance to make it right and provide you with the outstanding service and experience you deserve. We appreciate your feedback.

10/10 Eccellente

Aubrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place, stayed for one night, but the staff was friendly and the room was clean and all that we needed.
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
We are delighted that you enjoyed your stay with us!

10/10 Eccellente

Megan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed one night with my family.The property was very nice and clean. Staff were very friendly.
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay with us and that we were able to exceed your expectations.

10/10 Eccellente

evelia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 4 mag 2023
We appreciate your five-star review!

10/10 Eccellente

Raj

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Stay!!!
Soggiorno di 2 notti a marzo 2023
Risposta di General Manager, il giorno 4 mag 2023
Thank you for your five-star review! We are ecstatic that you had a memorable stay with us!

10/10 Eccellente

Lucy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
O loved how clean this place was and the receptionist was super nice and pleasant. But what sold me the most was the breakfast. So many options! Will definitely stay there again.
Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 21 mar 2023
We are delighted that you had an amazing stay with us! Our breakfast is definitely one of the best!We look forward to welcoming you back!

10/10 Eccellente

Helen, Sonoma

Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 4 mag 2023
Thank you for your amazing review!

10/10 Eccellente

Aristeo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best free breakfast ever!
I've stayed at a lot of nice hotels but this one had a breakfast setup unlike any other.
Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 21 mar 2023
Thank you for this amazing review!We are pleased that you enjoyed our delightful breakfast selection! A yummy breakfast is definitely the hallmark to a great start of your day :)We hope to see you again soon!

4/10 Scarso

Viaggiatore verificato

Soggiorno di 4 notti a marzo 2023
Risposta di General Manager, il giorno 4 mag 2023
We are sorry to hear that your experience was not entirely positive. We sincerely apologize for any inconvenience or discomfort you may have encountered during your stay. We strive to provide all of our guests with exceptional service and a comfortable stay, and it seems we may have fallen short in meeting your expectations.We hope that you will give us another chance to make it right and provide you with the outstanding service and experience you deserve.