2/10
The app and website showed since November 2024 that I had booked this house. However when we arrived we discovered that the house was double booked and another family was already in the house. I had exchanged messages with the owner 2 days prior to the arrival and he didn’t mention any irregularities. When we tried to clarify the situation upon arrival, the owner was not reachable by phone or app. When I called the agency, I was informed about a bug during my booking which showed that everything was fine on my side but something went wrong on the website. I was never notified about issues with the booking or payment neither by the app, the website or the owner. The owner never called me back to help solve the issue. We were without accomodation in pouring rain at 7pm with a small child and a dog after 2 days of driving from Austria to the destination. Very disappointing is an understatement!
Bettina Á.
Soggiorno di 5 notti a giugno 2025