Gentile Igor,Grazie per averci fatto conoscere la sua opinione.Siamo estremamente felici di apprendere che la sua permanenza nella nostra struttura sia stata molto positiva sotto ogni aspetto. L'obiettivo del nostro lavoro è proprio quello di garantire ad ogni ospite un soggiorno di alta qualità e rispondere al meglio a qualsiasi necessità. Sapere di essere riusciti in questo intento è una grandissima gratificazione che ci ripaga di tutti gli sforzi.La ringraziamo ancora una volta per aver scelto il nostro albergo e la invitiamo a tornare in futuro.Le porgiamo i nostri più cordiali saluti.Juan Sánchez Zabala, Director

Gentile Ospite,La ringraziamo per aver scelto di trascorrere il suo soggiorno presso il Barceló Bilbao Nervión e per aver voluto condividere con noi le sue opinioni riguardo il servizio offerto.Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura. Siamo felici che abbia gradito il nostro servizio cortese ed efficace; ci impegniamo molto per dare ai nostri ospiti un'esperienza unica ed è sempre molto bello quando riusciamo nel nostro intento. Grazie inoltre per l'accenno alla pulizia: un aspetto per noi fondamentale nel servizio ai nostri ospiti.Ci farebbe davvero piacere poter avere un'altra occasione per ospitarla nella nostra struttura. Nell'attesa, le porgiamo i più cordiali saluti.Juan Sánchez Zabala, Director

Gentile Luciano, La ringraziamo per aver speso parte del suo tempo a recensire il nostro albergo. Prendiamo nota della sua osservazione e ci scusiamo per qualunque inconveniente. Le porgiamo i nostri cordiali saluti. Juan Sánchez Zabala, Director

Dear guest, thank you very much for taking the time to share your feedback after your stay with us. We are delighted to know you enjoyed your experience with us, especially our location. We will be thrilled to have the opportunity to host you again in the future. Kind regards, Management Team

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Bilbao Nervión.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are glad to know that our location was an important point of your stay in Bilbao. On the other hand, we are sorry if the quality of our services were under your expectations. Our prices are average with the competitors. If your stay coincided with an event in the city probably the prices were higher than expected. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the order to change your mind. Kind Regards,

Dear guest, Thank you very much for choosing Barceló Bilbao Nervión for your visit to Bilbao. We are glad to read you enjoyed our excellent location. Regarding the parking, it is very size limited and it is located in the centre of Bilbao and therefore, it has a huge demand. However, we study the prices according to hotels of the same category in our area and we always offer the public parking next to the hotel as an alternative. Thank you once again for making us your choice hotel and for your constructive critics. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards Management Team

Dear Davide, thank you for taking the time to share your experience with us after your stay in our Barceló Bilbao Nervión. We are thrilled to know you enjoyed your time to the fullest. Regarding the parking, we are sorry its price did not match your expectations. We study the prices taking into account the prices of the city's parkings. However, we have a public parking 200 meters from the hotel where our guests can park their car with a discounted price. We are sorry if we failed providing this information. We hope to welcome back again in future stays. Kind regards, Management Team

Dear Maurizio, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We lament to read about your dissatisfaction with the room. However, in relation with the bathroom, we would like to inform you that we also have room with independent bathroom. This can be requested in the reservation or at the check in. On the other hand, we appreciate that you highlight the great location of the hotel. We are in an unbeatable area having the main Street, Guggenheim museum and Old Quarter ten minutes walking from the hotel. Thank you once again for making us your choice hotel and for your constructive critics. Best Regards, General Manager

Dear Casey, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Bilbao Nervión. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We are deeply sorry to hear that certain aspects of your stay did not meet your expectations. We regret any inconvenience you faced regarding our digital platforms and climate control in the rooms, please be informed that we are taking action in both issues. Our intention is always to provide a seamless and comfortable experience, and we apologize if this was not the case during your visit.We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We want to inform you that the room service menu is on your bedside table and you can request it either through our Barceló application or by calling directly to our restaurant through the phone number shown on the TV and elevator. On a positive note, we are pleased to know that you found our rooms to be clean. Cleanliness is a top priority for us, and we are glad that this aspect of your stay was satisfactory. Thank you for recognizing our efforts in maintaining our high standards of hygiene and comfort.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,María De la Cruz, Assistant Manager

Dear Janet,Thank you for your positive feedback.We're thrilled to hear that our staff's assistance met your expectations and that you enjoyed the dining options at our restaurant. It's wonderful to know the cleanliness of your room was up to the mark, reflecting our commitment to providing a spotless environment for our guests. Additionally, we're glad that the amenities provided contributed to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector