Piscina stagionale all'aperto

Recensioni per Days Inn by Wyndham Ocean Springs

2 out of 5
Days Inn by Wyndham Ocean Springs
7305 Washington Ave, Biloxi, MS

Recensioni

6,0
Valutazione di 10 - Eccellente. 111 su 624 recensioni" "
Valutazione di 8 - Buono. 114 su 624 recensioni" "
Valutazione di 6 - Soddisfacente. 146 su 624 recensioni" "
Valutazione di 4 - Scarso. 117 su 624 recensioni" "
Valutazione di 2 - Terribile. 136 su 624 recensioni" "

6,0/10

Pulizia

6,8/10

Personale e servizio

5,8/10

Servizi

5,6/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Hung

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Barbara

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

Gejo

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Curtis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All nice N clean, OK so far, good price too. Trying to get a price quote to stay longer. CW
Soggiorno di 1 notte ad aprile 2024
Risposta di John, il giorno 12 mag 2024
Thank you, Curtis, for your positive feedback! We're delighted to hear that you found our hotel clean and satisfactory. We strive to maintain high standards of cleanliness and comfort for all our guests.If you're interested in extending your stay with us, feel free to reach out to our front desk or reservations team directly. They'll be more than happy to assist you with pricing and availability for your desired dates. We look forward to accommodating you for a longer stay and ensuring that your experience remains excellent throughout. Safe travels!

2/10 Terribile

Gregory Scott

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Absolutely disgusting! Our "non-smoking" room smelled like smoke. Cigarette burns on the tub and sink. Broken room door latch. Bathroom door wouldn't close. Broken lamp. Very thin blanket barely covered the bed and did not provide warmth. Stained carpet. Dirty walls.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Crystal

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

John

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Jessica

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we got there the room smelled like smoke. It was supposed to be a non smoking room and it smelled like walking into a bar. We ended up getting air fresheners for the room. No one came to the room to refresh towel or anything else . We had to go down to the front desk to get towels. We had a mountain of towels sitting in our room by the time we left We were only in the room to sleep and shower pretty much. So it was some place to lay our head but I wouldn’t stay there again. One of the worst places I ever stayed.
Risposta di John, il giorno 8 apr 2024
Dear Jessica,Thank you for taking the time to share your feedback with us. We deeply apologize for the experience you had during your recent stay at our hotel. It is disheartening to learn that your room did not meet your expectations and that you encountered issues with the cleanliness and odor.Please know that providing a comfortable and pleasant stay for our guests is our utmost priority, and we sincerely regret any inconvenience caused. We have shared your concerns with our housekeeping team to ensure that such incidents are not repeated in the future. Additionally, we will be conducting a thorough inspection of our non-smoking rooms to address any potential issues with odors.Regarding the lack of towel refreshment, we apologize for the oversight. Rest assured, we will reinforce our procedures to ensure that our guests receive prompt and efficient service during their stay.We understand your disappointment and regret that we did not meet your expectations on this occasion. We hope you will consider giving us another chance to provide you with the exceptional experience that our guests deserve. If you decide to give us another opportunity, please do not hesitate to reach out to me personally, and I will ensure that your next stay with us exceeds your expectations.Once again, we appreciate your valuable feedback, as it helps us improve and enhance our services. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Robbie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was nasty no towels no wash clothes and it smelt terrible
Soggiorno di 1 notte ad aprile 2024
Risposta di John, il giorno 5 apr 2024
Dear Robbie,Thank you for bringing this matter to our attention. We sincerely apologize for the unsatisfactory experience you encountered during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it is disappointing to hear that we failed to meet your expectations in this regard.We take cleanliness and hygiene very seriously, and we will be investigating this issue thoroughly to ensure that such lapses do not occur in the future. Additionally, we apologize for the oversight regarding the absence of towels and washcloths in your room. This is certainly not the level of service we aim to provide, and we will be addressing this with our housekeeping team to prevent similar occurrences in the future.As for the unpleasant odor you mentioned, we will also be conducting a thorough inspection of the room to identify and rectify any issues contributing to this problem.Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terribile

Krystena

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di John, il giorno 5 apr 2024
Dear Krystena,Thank you for taking the time to provide feedback on your recent stay with us. We're deeply sorry to hear that your experience fell short of your expectations.Your satisfaction is of utmost importance to us, and we regret any inconvenience you may have encountered during your time at our hotel. We take your comments seriously and will be addressing the issues you raised with our team to ensure that they are promptly resolved.If there are specific details you would like to share about your stay or if there is anything further we can do to assist you, please don't hesitate to reach out to our management team directly.We appreciate your feedback as it helps us to continually improve our services for all our guests. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

2/10 Terribile

Sherrick

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Leslie

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I ended up leaving and getting a different hotel even though they would not give me a refund. Place was beyond disgusting, staff was rude, and door locks were broken.
Soggiorno di 1 notte a marzo 2024
Risposta di John, il giorno 25 mar 2024
Dear Leslie,I'm deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Providing exceptional service and maintaining high cleanliness standards are top priorities for us, and it's truly disheartening to learn that we fell short of meeting your expectations.Please accept my sincerest apologies for the inconvenience caused by the condition of your room and the behavior of our staff. This is certainly not the level of service we aim to provide, and I assure you that your feedback will be thoroughly addressed with our team to prevent such occurrences in the future.Regarding the issue with the door locks, I apologize for any inconvenience or discomfort this may have caused. Ensuring the safety and security of our guests is of utmost importance to us, and we take such matters very seriously.Once again, I apologize for the shortcomings you encountered during your stay. We appreciate your feedback as it helps us improve and deliver better experiences for our guests.

2/10 Terribile

Ruth

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di John, il giorno 29 mar 2024
Dear Ruth,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience fell short of your expectations during your recent stay at [Hotel Name]. Your satisfaction is incredibly important to us, and we deeply regret any inconvenience or disappointment you may have encountered. Your insights are invaluable to us as we continuously strive to improve our services and exceed guest expectations.Once again, we apologize for any inconvenience you may have experienced, and we sincerely hope to have the opportunity to welcome you back in the future and demonstrate the high standards of hospitality for which we are known.

6/10 Soddisfacente

Y

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
They should take more pride in the conditions of the rooms. Our first room had a horrible smell, floor looked like they were changing oil in the room, toilet wasn’t working, but after reported. They did make up for it and put us in a better room.
Soggiorno di 3 notti a marzo 2024
Risposta di John, il giorno 14 mar 2024
Dear Y,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and pleasant stay for all our guests is of utmost importance to us, and we regret that we fell short of your expectations during your initial room assignment.We are grateful for your understanding and patience as we worked to address the issues you encountered. It's heartening to hear that our team was able to swiftly rectify the situation by relocating you to a more satisfactory room. Please know that your concerns have been duly noted, and we will take immediate steps to address them to prevent any recurrence in the future.We genuinely appreciate your valuable feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back for a truly enjoyable experience on your next visit.

2/10 Terribile

Sunshine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Online looks nothing like in person nasty rooms roaches in fridge cigarettes left behind nasty floors I would not ever go back I had to check into another motel
Soggiorno di 2 notti a marzo 2024
Risposta di John, il giorno 12 mar 2024
Dear Sunshine,Thank you for taking the time to provide your feedback. We sincerely apologize for the disappointing experience you had during your recent stay with us. Your concerns regarding the cleanliness of the room and the presence of roaches are deeply concerning and certainly not reflective of the standards we strive to maintain.Please be assured that we take such matters very seriously, and we will be conducting a thorough investigation into the issues you've raised. Our housekeeping and maintenance teams will be addressing these issues promptly to ensure that they are rectified and do not occur in the future.We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement, and we thank you for bringing these issues to our attention.We hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you choose to stay with us again, please do not hesitate to reach out to me directly, and I will personally ensure that your stay is nothing short of exceptional.

8/10 Buono

David

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Front desk staff was amazing!!
Soggiorno di 2 notti a marzo 2024
Risposta di John, il giorno 12 mar 2024
Dear David,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience with our front desk staff during your recent stay. Providing exceptional service is always our top priority, and it's wonderful to know that our team went above and beyond to make your stay enjoyable.We truly appreciate your kind words and will be sure to pass along your compliments to our front desk team. Feedback like yours motivates us to continue delivering excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.

4/10 Scarso

Lindsey

Soggiorno di 3 notti a marzo 2024
Risposta di John, il giorno 5 apr 2024
Dear Lindsey,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at our hotel did not meet your expectations. We strive to provide exceptional service to all of our guests, and it's disheartening to hear that we fell short during your stay.We take your comments seriously and would like to learn more about your specific concerns in order to address them promptly. If you could kindly reach out to our management team directly, we would appreciate the opportunity to discuss your experience in more detail and work towards a resolution.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The staff was amazing!!!
Soggiorno di 2 notti a marzo 2024
Risposta di John, il giorno 12 mar 2024
Dear David,Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a wonderful experience with our staff during your recent stay. Providing exceptional service is at the core of what we do, and it's always gratifying to receive recognition for our efforts.Your kind words will be shared with our team, as they serve as a great source of encouragement and motivation for us to continue delivering top-notch service to all our guests.We look forward to welcoming you back to our hotel in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to reach out.

2/10 Terribile

David

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non smoking heavy with smoke oder , carpet worn & ripped.
Soggiorno di 1 notte a marzo 2024
Risposta di John, il giorno 4 mar 2024
Dear David,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a smoke-free environment is of utmost importance to us, and we regret that we fell short of your expectations in this regard. We have taken note of your concerns regarding the smoke odor and the condition of the carpet, and we will address these issues promptly to ensure that they are rectified.We appreciate your valuable feedback as it helps us to continually improve our services and facilities. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

2/10 Terribile

David

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This hotel was one of the worst I’ve ever seen in my life. I’d say it was more of transient housing. Roaches in the rooms, trained of cigarette smoke, people constantly coming and going and marijuana stench was awful. Front desk staff were really nice and have no complaints there at all.
Soggiorno di 1 notte a marzo 2024
Risposta di John, il giorno 4 mar 2024
Dear David,Thank you for taking the time to provide us with your feedback. We deeply regret to hear about your negative experience during your stay. It is concerning to learn about the issues you encountered, including the presence of roaches, cigarette smoke, and marijuana odor. Maintaining a comfortable and clean environment for all our guests is our top priority, and we sincerely apologize for falling short of your expectations in this regard.We appreciate your kind words about our front desk staff, and we will be sure to pass along your compliments to them. However, we understand that their excellent service does not make up for the overall dissatisfaction with your stay.Please rest assured that we take your feedback seriously, and we will take immediate action to address the issues you mentioned to prevent any recurrence in the future. We value your feedback as it helps us to identify areas for improvement and strive to provide a better experience for all our guests.We understand if you choose not to return, but we hope you will consider giving us another chance to exceed your expectations in the future. If there is anything we can do to regain your trust and accommodate you better, please do not hesitate to contact us directly.Thank you once again for bringing these concerns to our attention.

10/10 Eccellente

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di John, il giorno 4 mar 2024
Dear Lauren,Thank you so much for taking the time to leave us a 5-star review on Expedia! We are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. We truly appreciate your kind words and positive feedback.If you ever find yourself in the area again, we would be honored to welcome you back for another enjoyable stay. Please don't hesitate to reach out to us if there is anything we can assist you with in the future.Thank you again for choosing to stay with us and for your glowing review!

2/10 Terribile

Michael Chad

I wouldn't know, because I didn't get to stay there on those dates. When I have stayed there before the service and cleanliness of the rooms was great and staff was superb and all very honest!!!
Soggiorno di 4 notti a febbraio 2024
Risposta di John, il giorno 21 feb 2024
Dear Michael Chad,Thank you for taking the time to share your feedback with us, although we regret to hear about the inconvenience you experienced regarding your recent booking.We apologize for any confusion or issues that may have arisen with your reservation. We strive to provide excellent service and maintain high standards of cleanliness, and it's disappointing to learn that we fell short of your expectations this time.Please know that your comments have been noted, and we will review our reservation processes to ensure that such incidents are avoided in the future. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience.If there is anything else we can assist you with, please don't hesitate to reach out.

8/10 Buono

Shelia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Need new carpet in the room
Soggiorno di 2 notti a febbraio 2024
Risposta di John, il giorno 21 feb 2024
Dear Shelia,Thank you for taking the time to share your feedback with us. We appreciate your input as it helps us to continually improve our services.I apologize for any inconvenience you experienced with the carpet in your room. Please know that your comments have been noted, and we will address this matter promptly. Ensuring the comfort and satisfaction of our guests is our top priority, and we will take steps to remedy the situation.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

2/10 Terribile

Kevin

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Infested with roachs my wife was woke out her sleep by roaches crawling on her in bed all the way down to us leaving and her killing a roach in her pant leg at a funeral that we were attending in town. Do not recommend seriously stay away .
Soggiorno di 1 notte a gennaio 2024
Risposta di John, il giorno 25 gen 2024
Dear Kevin,I sincerely apologize for the unpleasant experience you had during your stay at our hotel. I am deeply concerned to hear about the issues you encountered with roaches, and I want to assure you that this is not a reflection of our usual standards.Please accept my sincerest apologies for the inconvenience and discomfort caused. We take this matter seriously, and we are investigating the situation to address and resolve the pest issue immediately. Your feedback is invaluable in helping us improve, and I assure you that corrective measures will be taken.I understand the importance of the occasion you were attending in town, and I am truly sorry that it was marred by this unfortunate incident. I would appreciate an opportunity to discuss your experience further and personally address any additional concerns you may have.Please feel free to reach out to me directly at Days Inn in Ocean Springs, MS. I am committed to ensuring that such issues are promptly addressed, and I hope we can have a chance to make amends for the inconvenience caused.Thank you for bringing this to our attention, and I appreciate your understanding.Sincerely, John Cloud

2/10 Terribile

Dee

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 8 notti a dicembre 2023
Risposta di John, il giorno 25 gen 2024
Dear Dee,Thank you for taking the time to share your feedback with us. I am genuinely sorry to hear that your experience did not meet your expectations, and I apologize for any inconvenience you may have encountered during your stay.Your satisfaction is our top priority, and we take your comments seriously. I would appreciate it if you could provide more details about the specific issues you faced so that we can address them appropriately. Your insights are crucial in helping us improve our services.Please feel free to contact me directly at Days Inn in Ocean Springs, MS, or you can share additional information through this platform. We value your input and would like to work towards resolving any concerns you may have had.Once again, I apologize for the shortcomings you experienced, and I hope we can have the opportunity to regain your trust in the future.

10/10 Eccellente

Aimee

Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 25 gen 2024
Dear Aimee,Thank you for taking the time to leave us a positive review on Expedia! We are thrilled to hear that you had a wonderful experience during your stay at our hotel.It's always a pleasure to receive such positive feedback, and we are delighted that you found our accommodations and services to your satisfaction. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words motivate us to continue delivering exceptional hospitality.If you have any specific highlights or aspects of your stay that you would like to share, we would love to hear them. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future. If you ever have any questions or special requests, feel free to reach out to us.

2/10 Terribile

Carolyn

Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 25 gen 2024
Dear Carolyn,I am truly sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and I want to express my sincere apologies for any issues you may have encountered during your stay.To better understand and address your concerns, could you please provide more details about the specific issues you faced? We take guest feedback seriously and are committed to making improvements based on your insights.Your satisfaction is our priority, and we would like to ensure that any issues are resolved to your satisfaction. Please feel free to reach out to me directly at Days Inn in Ocean Springs, MS, so that we can discuss your experience in more detail.Once again, I apologize for any inconvenience you may have experienced, and I appreciate your willingness to share your feedback with us. We are committed to learning from this and taking the necessary steps to enhance the quality of our services.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like that the staff. They are really nice and understanding! That means so much when someone has a understanding
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 25 gen 2024
Thank you so much for your feedback and we hope if travel brings you to our area you choose to stay with us again!

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 5 dic 2023
Thanks

2/10 Terribile

Mike

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tv was broke nor was it fixed, hair dryer broke, toilet tank not fastened to the bottom half, chair was broke. The whole room and bathroom needed to be cleaned. Old pizza in the fridge plus it was not working so it was hot and it stunk.
Soggiorno di 2 notti a novembre 2023
Risposta di John, il giorno 5 dic 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are invaluable to us as we continuously strive to improve our services.We regret that the TV, hair dryer, and chair were not in proper working condition. Our maintenance team has been alerted, and we will ensure that these issues are promptly addressed. Additionally, we apologize for the cleanliness oversights in your room and bathroom. Rest assured, we will reinforce our housekeeping procedures to prevent such lapses in the future.Regarding the refrigerator, we apologize for the inconvenience caused by the malfunctioning unit. We appreciate your patience, and our team is working diligently to resolve this issue.Once again, we apologize for falling short of your expectations. We hope you will give us another opportunity to provide you with a more pleasant experience during your next visit.Warm regards,

10/10 Eccellente

kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Late check out nice.
Risposta di John, il giorno 5 dic 2023
thanks

2/10 Terribile

Jerome

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
I didn't like that the room had alot of roaches in it. In the bathroom, in the bed. On the walls and on the night stands.
Soggiorno di 1 notte a novembre 2023
Risposta di John, il giorno 6 nov 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay with us was not up to your expectations. We take all feedback seriously and will use it to improve our services.We apologize for the inconvenience caused by the presence of roaches in your room. We understand that this is not acceptable and we are taking steps to ensure that this does not happen again. We have contacted our pest control service provider to address the issue immediately.We hope that you will give us another chance to serve you in the future. Please do not hesitate to contact us if you have any further concerns.

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect
The lady front desk clerk was very wonderful in checking me n making sure everything was nice n clean in our room .A very very gud hotel..
Soggiorno di 1 notte a settembre 2023
Risposta di Sharon AGM, il giorno 24 set 2023
Thank you for your valuable feedback. Glad that found our front desk clerk to be wonderful and that you are enjoying your stay with us.

6/10 Soddisfacente

Bryan

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Well I just like the convenience to other businesses such as restaurants and gas stations Plus the price of around 60 or $65 I just find that you can't beat it
Soggiorno di 1 notte a settembre 2023
Risposta di Sharon AGM, il giorno 22 set 2023
Thank you for your valued feedback. We are looking forward in seeing you again soon!

4/10 Scarso

Herman

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The worst place to stay
this place is horrible. we had 3 rooms and one of them the bathtub wasn't clean it had a black ring around the tub and no shower curtain. one of the rooms smelled like someone died in it and we got switched to another room. the last room didn't have a garbage can in it. there were dead bugs all over the floor. the bed we slept in was coming apart on the sides. pillows were no good. they have a lot of shady people walking around the hotel. They didn't come tidy our rooms when they were cleaning the rooms. didn't ask if we needed anything. none of the rooms has the correct number of towels for people to be able to take showers. we will not stay here again. when I booked this place on hotels.com I didn't see where it said it was a 2-star hotel. I saw good pictures of the room. well, we looked on the actual site for days inn and the pictures looked terrible. they were actual pictures of people who had recently stayed there. they charged our card before we even checked into the hotel. They told me when I called that they charged the card to assign us to our rooms and put a hold on them and that we could pay with either cash or another card when we got there. but when we all went to check into our rooms, they told us we couldn't do that unless we called, and I had called that morning about it. the front desk staff is horrible and doesn't relay messages to the afternoon staff like they should. We are going to call the hotel chain and send them the pictures that have been taken.
Soggiorno di 2 notti a settembre 2023
Risposta di Sharon AGM, il giorno 18 set 2023
Dear Guest,I hope this finds you well. I am writing to sincerely apologize for the disappointing experiences you encountered during your recent stay at our hotel.We deeply regret that we fell short of your expectations, and I want to assure you that your feedback is taken very seriously. Our team is committed to providing exceptional service and creating a memorable experience for every guest, and it pains us to know that we failed to deliver on that promise.We have thoroughly investigated the issues you raised, and I can assure you that we are already taking appropriate measures to address them. We are committed to rectifying the shortcomings and ensuring that they do not recur in the future.Please know that your satisfaction is of the utmost importance to us, and we would be grateful for the opportunity to make it right.Once again, I apologize for the inconvenience you faced during your visit. Your feedback helps us identify areas for improvement, and we are grateful for your candor.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay.

2/10 Terribile

Terry w

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It was smelled and do not an elevator!!!!!!!
Soggiorno di 1 notte a settembre 2023
Risposta di Sharon AGM, il giorno 18 set 2023
Dear Terry,Thank you for taking the time to complete our online survey regarding your recent stay at Days Inn by Wyndham Ocean Springs Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room conditions on your recent visit. I have shared your feedback with our housekeeping and maintenance teams to ensure we handle these types of situations differently in the future.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Ocean Springs/Biloxi.Kind regards,

8/10 Buono

Brentley

Soggiorno di 1 notte ad agosto 2023
Risposta di Sharon AGM, il giorno 28 set 2023
Dear Brentley,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Soddisfacente

Timothy

Mi è piaciuto: Pulizia
Good place to stay. Nothing special but good rates
Soggiorno di 2 notti a settembre 2023
Risposta di Sharon AGM, il giorno 4 set 2023
Thank you for your valued feedback. We are looking forward in seeing you again soon.

10/10 Eccellente

REGINALD P

Soggiorno di 1 notte ad agosto 2023
Risposta di Sharon AGM, il giorno 22 set 2023
Thank you for the 5 out of 5 review! Glad you enjoyed your stay with us and we are looking forward in seeing you again soon!

4/10 Scarso

Frank

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Avoid it at all costs :l live and dead bugs. Huge carpet stains. Unfriendly staff.
Soggiorno di 2 notti ad agosto 2023
Risposta di Sharon AGM, il giorno 28 ago 2023
Dear valued guest,I hope this finds you well. I am writing to sincerely apologize for the disappointing experiences you encountered during your recent stay at our hotel.We deeply regret that we fell short of your expectations, and I want to assure you that your feedback is taken very seriously. Our team is committed to providing exceptional service and creating a memorable experience for every guest, and it pains us to know that we failed to deliver on that promise.We have thoroughly investigated the issues you raised, and I can assure you that we are already taking appropriate measures to address them. We are committed to rectifying the shortcomings and ensuring that they do not recur in the future.Please know that your satisfaction is of the utmost importance to us, and we would be grateful for the opportunity to make it right.Once again, I apologize for the inconvenience you faced during your visit. Your feedback helps us identify areas for improvement, and we are grateful for your candor.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay.

2/10 Terribile

Robbie

Non mi è piaciuto: Servizi
Room was supposed to be clean but no towels were left in the room called front desk twice had to go get towels myself and the a/c didn’t work very well it was hot inside the room
Soggiorno di 1 notte ad agosto 2023
Risposta di Sharon AGM, il giorno 25 ago 2023
Dear Robbie,I hope this finds you well. I am writing to sincerely apologize for the disappointing experiences you encountered during your recent stay at our hotel.We deeply regret that we fell short of your expectations, and I want to assure you that your feedback is taken very seriously. Our team is committed to providing exceptional service and creating a memorable experience for every guest, and it pains us to know that we failed to deliver on that promise.We have thoroughly investigated the issues you raised, and I can assure you that we are already taking appropriate measures to address them. We are committed to rectifying the shortcomings and ensuring that they do not recur in the future.Please know that your satisfaction is of the utmost importance to us, and we would be grateful for the opportunity to make it right.Once again, I apologize for the inconvenience you faced during your visit. Your feedback helps us identify areas for improvement, and we are grateful for your candor.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay.

2/10 Terribile

Laura

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dirty
Soggiorno di 3 notti ad agosto 2023
Risposta di Sharon AGM, il giorno 23 ago 2023
Dear Laura,Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Ocean Springs/ Biloxi area.Best regards

4/10 Scarso

Melissa

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
They
Soggiorno di 1 notte ad agosto 2023
Risposta di Sharon AGM, il giorno 18 ago 2023
Thank you for your feedback.

10/10 Eccellente

Charles

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Sharon AGM, il giorno 18 ago 2023
Thank you for your feedback.

10/10 Eccellente

Nancy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The lady at the desk was very nice. The king suite we reserved smelled like smoke but was a non smoking room. She gladly and nicely let us move to a room with 2 queen beds. She let me go look at the room with the queen beds before accepting it. She was very nice and couldn’t have handled the situation any better. We will be staying with them again!
Soggiorno di 2 notti ad agosto 2023
Risposta di Sharon AGM, il giorno 18 ago 2023
Thank you for your feedback I also will be sharing this with my staff so the issues can be corrected. We are looking forward in seeing you again soon!

8/10 Buono

Joella

Soggiorno di 2 notti a luglio 2023
Risposta di Sharon AGM, il giorno 25 ago 2023
Thank you for your valued feedback! We are looking forward in seeing you again soon.

2/10 Terribile

Josh

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
What I liked about the property: leaving. What I didn’t like: the bed bugs in the mattresses, the cockroaches on the walls, in the bed, festering under the alarm clock, the vomit stained toilet that clearly had not been cleaned, the stained blood on the floor, the sticky stains on the phone which indicates had not been cleaned in a long time. Cigarette stale smell in non smoking rooms. This is a sanitary health issue that needs to be dealt with in a serious manner.
Soggiorno di 2 notti a luglio 2023
Risposta di Sharon AGM, il giorno 23 lug 2023
Dear valued guest,I hope this finds you well. I am writing to sincerely apologize for the disappointing experiences you encountered during your recent stay at our hotel.We deeply regret that we fell short of your expectations, and I want to assure you that your feedback is taken very seriously. Our team is committed to providing exceptional service and creating a memorable experience for every guest, and it pains us to know that we failed to deliver on that promise.We have thoroughly investigated the issues you raised, and I can assure you that we are already taking appropriate measures to address them. We are committed to rectifying the shortcomings and ensuring that they do not recur in the future.Please know that your satisfaction is of the utmost importance to us, and we would be grateful for the opportunity to make it right.Once again, I apologize for the inconvenience you faced during your visit. Your feedback helps us identify areas for improvement, and we are grateful for your candor.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay.

10/10 Eccellente

Quentin

Soggiorno di 2 notti a luglio 2023
Risposta di Sharon AGM, il giorno 18 lug 2023
Thank you for your rating of a 10! We are looking forward in seeing you again soon.

10/10 Eccellente

David

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great stay
Everything was great the room was clean service was great
Soggiorno di 3 notti a giugno 2023
Risposta di Sharon AGM, il giorno 5 lug 2023
Thank you for your valued feedback! We are looking forward in seeing you again soon.

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2023
Risposta di Sharon AGM, il giorno 4 lug 2023
Thank you Michael for your feedback! We always are looking forward in seeing you again soon.