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Recensioni per Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

4 out of 5
Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel
1023 20th Street South, Birmingham, AL

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 398 su 968 recensioni" "
Valutazione di 8 - Buono. 238 su 968 recensioni" "
Valutazione di 6 - Soddisfacente. 133 su 968 recensioni" "
Valutazione di 4 - Scarso. 102 su 968 recensioni" "
Valutazione di 2 - Terribile. 97 su 968 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Sandra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was nasty, rooms, bedding and sheets were nasty. Room had no towels. No one was designated to clean the rooms. Showered overflowed ever night, this was the worse room I've ever stayed...especially for $250 a night
Soggiorno di 3 notti ad aprile 2024

4/10 Scarso

Laura

Viaggio con animali domestici, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was dirty (trash on the floor from previous customer). The bathroom door came off the track, which is dangerous because the door is very heavy and could have fallen on us. The valet was rude and moved a lot of our stuff and made a bunch of adjustments in the vehicle. The lady who checked us in wouldn’t send towels up to my mom’s room. There weren’t any in her room. The elevator didn’t work on certain floors. The area in 5 points has gotten very noisy, sketchy, and unsafe at night even on Sunday night. Not a great area, especially if you’re looking for something family friendly.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Jason, Waxahachie

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Linens were not refreshed. Room was dusty.
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Patrick

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Poor service all around
Soggiorno di 1 notte a marzo 2024
Risposta di sj, il giorno 22 apr 2024
We apologize for the inconvenience and will be looking into it.

2/10 Terribile

john

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
Soggiorno di 1 notte a marzo 2024
Risposta di sj, il giorno 22 apr 2024
We apologize for the inconvenience and will be look into it.

6/10 Soddisfacente

Ann

Viaggio di gruppo
Mi è piaciuto: Pulizia
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
Soggiorno di 1 notte a marzo 2024
Risposta di sj, il giorno 22 apr 2024
We apologize for the inconvenience and will work on fix it and we hope that you come back soon.

10/10 Eccellente

Shawn

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
Soggiorno di 1 notte a marzo 2024
Risposta di sj, il giorno 22 apr 2024
Thank You and we apologize

6/10 Soddisfacente

Melissa

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
Soggiorno di 1 notte a marzo 2024
Risposta di sj, il giorno 22 apr 2024
We apologize and will be looking into it and fix the problem.

8/10 Buono

Tanya

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
Soggiorno di 3 notti a febbraio 2024

8/10 Buono

Sandra

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

David

Soggiorno di 1 notte a gennaio 2024
Risposta di Armo Johnson, il giorno 23 apr 2024
Thank you....

6/10 Soddisfacente

Anthony

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Jada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Cristina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The shower cap was the only redeeming quality
When we checked into our room (502), we had no hangers in the closet, there was no mini fridge, the door jam was unattached so we tripped on it coming in. When we pulled down the covers there was a hair in our bed - and not one from a scalp. There was a carbon monoxide detector velcro'd to the top of the dresser under the television - I am pretty sure that's not where that's supposed to be - is that even legal?! I had already called the desk for hangers, and called again requesting that our sheets be changed. The front desk clerk was kind and came upstairs. We spoke to her about the issues and she moved us to a different room. The new room (701) was a suite, however - The handheld shower head fell off, the water at the mini bar didn't turn on, the bathroom door takes full body force to slide open - and the interior handle has a sharp edge, so using that much force to open and close it actually hurts?! There were only THREE towels in the bathroom - two bath, one hand. Oh and the mat. But...3 towels?! For 2 people?! The TV is not a smart TV - and the guide buttons on the remote didn't work, and although we paid for the VERY overpriced valet parking in the app as requested ($35?! that's wild), we waited 20 mins for the car before anyone even noticed we were waiting. This was maybe one of the cringiest hotel stays ever - it was so bad it was almost comical? The staff was nice enough, but this hotel is honestly just awful. However - the shower caps were A+. so. there's that.
Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Christopher

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Madeleine

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Kathy

Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Thomas

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Denard

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
Soggiorno di 2 notti a dicembre 2023
Risposta di Armo Johnson, il giorno 3 gen 2024
Thank you!!!

8/10 Buono

Alicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Armo Johnson, il giorno 3 gen 2024
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 Eccellente

Darius

Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Cithrah

Soggiorno di 1 notte a dicembre 2023
Risposta di Armo Johnson, il giorno 3 gen 2024
Thank you!!!

4/10 Scarso

Jessa

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
Soggiorno di 2 notti a dicembre 2023
Risposta di Ed, il giorno 7 dic 2023
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 Scarso

Jodi

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
Soggiorno di 1 notte a dicembre 2023
Risposta di Armo Johnson, il giorno 3 gen 2024
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 Buono

Kasi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
Soggiorno di 1 notte a novembre 2023
Risposta di Mr. J, il giorno 6 dic 2023
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 Eccellente

Rocio

Soggiorno di 3 notti a novembre 2023
Risposta di Armo Johnson, il giorno 3 gen 2024
Thank you!!!!!

8/10 Buono

Ayanna

Soggiorno di 4 notti a novembre 2023
Risposta di Mr. J, il giorno 6 dic 2023
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 Eccellente

Miko

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
Soggiorno di 1 notte a novembre 2023
Risposta di Shelly, il giorno 27 nov 2023
We really appreciate your kind words and hope you will return in the near future.

2/10 Terribile

john

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Mr. J, il giorno 6 dic 2023
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Mr. J, il giorno 6 dic 2023
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
Soggiorno di 1 notte a ottobre 2023
Risposta di Shelly, il giorno 23 ott 2023
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
Soggiorno di 2 notti a ottobre 2023
Risposta di Shelly, il giorno 23 ott 2023
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 Eccellente

Alexander

Soggiorno di 1 notte a ottobre 2023
Risposta di Mr. J, il giorno 6 dic 2023
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 Buono

Remy, Austin

Mi è piaciuto: Pulizia, personale e servizio, servizi
Well situated to enjoy the local nightlife
Soggiorno di 1 notte a ottobre 2023
Risposta di Shelly, il giorno 18 ott 2023
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 Eccellente

Erica

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Shelly, il giorno 16 ott 2023
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales

10/10 Eccellente

dashana

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Parking is too expensive to be so slow with pick up. My shower, sink, bathroom floor not cleaned during my 3day stay. I had to request to have my sheets changed.
Soggiorno di 4 notti a ottobre 2023
Risposta di Shelly, il giorno 16 ott 2023
Hi Dashana, I apologize for your bad experience we would have changed your room if you asked. I will share this with our housekeeping department. Give us another try and we will make sure the room is perfect!Rachelle SanchezDirector of Sales

10/10 Eccellente

Nakia

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved everything about the property from the staff to the room the only thing I didn’t like was that I had to walk around the front of the building every night just to get into the hotel when the back door should be key only but I know they probably do that for safety reasons. But other than that 5 stars.
Soggiorno di 3 notti a ottobre 2023
Risposta di Shelly, il giorno 16 ott 2023
Hi Nakia (beautiful name) we are so happy you loved our hotel and hope to have you stay with us again soon.You are correct the glass door in the back of the hotel is locked for safety. The garage is by room key also.Thank you again!Rachelle SanchezDirector of Sales

10/10 Eccellente

Taura

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved Hotel Indigo
Great location, staff was amazing
Soggiorno di 2 notti a ottobre 2023
Risposta di Shelly, il giorno 13 ott 2023
Good morning, Thank you for the great review Taura. We hope to have you back again soon.Rachelle SanchezDirector of Sales

10/10 Eccellente

scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Shelly, il giorno 6 ott 2023
We really appreciate your kind words and hope to have you back in the very near future.Best regards,Rachelle SanchezDirector of Sales

4/10 Scarso

eduardo

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A/c in the room was not working we needed to spend the night at 78 degrees with no air circulation. The hotel has one elevator that can maybe work. Showers have began to grow Bacteria on the faucets. Just go to a newer hotel…
Soggiorno di 2 notti a settembre 2023
Risposta di Shelly, il giorno 2 ott 2023
My apologies Eduardo for your disappointment and discomfort. We really appreciate your business and feedback. Please tell me the room number or your last name so I can put that room out of order to fix the problems. Please give us another chance in the near future. Were you here on business? I'll wait for your response so we can take care of the room right away.

8/10 Buono

Holly

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly Staff, Great Food & Cocktails
The hotel staff were wonderful and very helpful. Breakfast was delicious, and the cocktails at the bar were excellent. It is in a part of town where sometimes some outside noise can be loud, but it wasn't too bad. Our room had no refrigerator, and the coffeemaker only had decaf coffee. The staff probably would have given us regular coffee had we asked, though. They were very accommodating. The fridge thing was kind of a bummer. They may offer rooms with them, though--if you're looking to book, maybe check that. Overall, a great stay.
Soggiorno di 2 notti a settembre 2023
Risposta di Shelly, il giorno 26 set 2023
I am so happy your stay was wonderful. My apologies regarding only having decaf coffee. I can relate to that; I need regular coffee. Our suites have refrigerators and microwaves only, so next time you are in town or making a reservation inquiry about our available suites. Have a great week!

10/10 Eccellente

Pavan Sai Rahul

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Shelly, il giorno 15 set 2023
We do appreciate your business and so happy your stay was a success.

4/10 Scarso

veronique

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was no lunch served, apparently chef only was available for breakfast and dinner. One Elevator broken. Dog hair all over rug. Not a great experience.
Soggiorno di 1 notte a settembre 2023
Risposta di Management , il giorno 13 set 2023
I am terribly sorry for your experience. Our RX Lounge and Bar is open only in the morning for breakfast and for dinner. We do have the grab and go open for 24 hours a day. This is also stated on our website. I hope you do come back and visit us soon. Thank you.

10/10 Eccellente

Jacqueline, Lake Charles

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a settembre 2023
Risposta di Shelly, il giorno 15 set 2023
Hi Jacqueline, Is there anything I can help you with?

4/10 Scarso

Russell

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Shelly, il giorno 15 set 2023
Hi Russell, is there anything I can help you with your previous stay at the Hotel Indigo?

10/10 Eccellente

Ashley

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Couldn’t have pick a better hotel. The GM and staff were top tier! Also enjoyed the location literally everything was walking distance. Will definitely stay again.
Soggiorno di 1 notte a settembre 2023
Risposta di Gabriel Hinojosa - General Manager, il giorno 9 set 2023
Thank you for letting us know you had a pleasant experience while with us! We would be honored to serve you again in the future

10/10 Eccellente

Cerica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 2 notti ad agosto 2023
Risposta di Mr. J, il giorno 6 dic 2023
We hpoe that your stay with us was enjoyable and that we can all make sure that you have a good time when come to the hotel.