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Recensioni per Country Inn & Suites by Radisson Bismarck Waterpark

2.5 out of 5
Country Inn & Suites by Radisson Bismarck Waterpark
3205 N 14th St, Bismarck, ND

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 322 su 960 recensioni" "
Valutazione di 8 - Buono. 266 su 960 recensioni" "
Valutazione di 6 - Soddisfacente. 169 su 960 recensioni" "
Valutazione di 4 - Scarso. 111 su 960 recensioni" "
Valutazione di 2 - Terribile. 92 su 960 recensioni" "

7,2/10

Pulizia

8,0/10

Personale e servizio

7,4/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Daniel, Dickinson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di David, il giorno 1 mag 2024
Thank you for taking time to give us your feedback

10/10 Eccellente

Laikyn, Dunseith

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a a great hotel, very clean and quiet.
Soggiorno di 2 notti ad aprile 2024
Risposta di David, il giorno 1 mag 2024
Glad your enjoyed your stay and taking time to send us your feedback

10/10 Eccellente

Dan

Viaggio con famiglia e bambini piccoli
We’ve stayed at this motel several times in the past few years. It was going down hill. Pleased to see new owners and management that are bringing the property back to a higher standard.
Soggiorno di 1 notte ad aprile 2024
Risposta di David, il giorno 4 apr 2024
Very glad you like the changes we are currently making. We will continue to make improvements to this property. Hope to see you soon

8/10 Buono

Maureen

Soggiorno di 2 notti a marzo 2024
Risposta di David, il giorno 3 apr 2024
Thank you for taking time to let us know about your stay

10/10 Eccellente

stephanie

Soggiorno di 1 notte a marzo 2024
Risposta di David, il giorno 19 apr 2024
Glad to hear you enjoyed your stay

8/10 Buono

Clinton

Soggiorno di 1 notte a marzo 2024
Risposta di David, il giorno 8 apr 2024
Great to hear about your stay

8/10 Buono

Kari

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff. Clean hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di David, il giorno 8 apr 2024
Great to hear about your stay

8/10 Buono

William Reeves

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di David, il giorno 8 apr 2024
good to hear about your stay w3ill make improvements to make your next stay better

8/10 Buono

Roxanna

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
there where lots of ants in or room in the bathroom and in the jetted tub. the fan on the heater didn't stay on other then that it was ok of a stay the breakfast was good and that was nice
Soggiorno di 3 notti a febbraio 2024
Risposta di DAvid, il giorno 8 apr 2024
Very sorry to hear about your issues will have meeting with staff on this matter

4/10 Scarso

Tifney

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was disappointed in this hotel. Our room was really dirty.
Soggiorno di 1 notte a febbraio 2024
Risposta di DAvid, il giorno 3 apr 2024
We are making some housekeeping changes so We will improve on this matter

2/10 Terribile

yanita

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First off the place was super dirty! Our bed was disgusting and dirty with black marks all over. Nathan that checked us in was nice he did the best he could but sometimes when we can’t do enough we need to call someone for help. Also couldn’t get access to the pool. After speaking to Nathan he swore up and down it was user error, whatever there’s a camera there they can easily pull up video footage of multiple times Nathan redid our card. Never will I stay there again. Also check in was about 30 mins because Nathan said that their system was down.
Risposta di david, il giorno 16 feb 2024
Im very sorry that was his first shift. I did have a meeting with him and showed him how he can improve from this review. the system was down but that was a maintance from choice corporate so that was out of our control.

2/10 Terribile

Lloyd

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rude staff, my credit card had a preauthorization after I asked to extend my stay. Only two bath towels provided for a room that slept four guests. And of course the water park contributed to the poor stay. Kids running unattended up and down the hall being loud and rowdy. This occurred from Friday through Sunday. Property was grungy and dirty. This is the second time I’ve stayed at a Country Inn and it’ll be the last. Potential guests beware.
Risposta di Hersh, il giorno 16 feb 2024
Im very sorry about your stay. You did not let staff know about your issues and people only usually ask to extend their stay when they are enjoying their stay so that is how we took it since no issues were brought to our attention.

4/10 Scarso

Lezlie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Kathleen

Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Jana

We stayed here overnight to be able to have a family night and swim. My kids loved the pool! I will say that I’d stay here again strictly for the pool. The one staff member was rather rude to my FIL who specifically requested a first floor room due to mobility issues. He was promised a room on first floor but ended up staying on third floor. There were stains on the bedding and the pull out couches in which you can use as another bed (esp since we had 2 adults and 3 kids) were dirty with food crumbs in the sheets. The breakfast was decent!
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 16 feb 2024
Very sorry about your stay will have meeting with housekeeping staff

8/10 Buono

Melissa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was amazing, the facility was under some kind of construction and our room smelled musty mildew like, breakfast was great when it was stocked they ran out of things like they didn’t have enough for all the guests they were accommodating
Soggiorno di 2 notti a gennaio 2024
Risposta di DAvid, il giorno 16 feb 2024
Sorry about your stay but we are in middle of remodeling our hotel at the moment to bring our hotel up to date

10/10 Eccellente

Jacob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Rude Front Desk
Overall was nice but when checking in the guy at the front desk said exactly 6 words to me. Didnt greet me or thank me. Just "your room is down the hall"
Soggiorno di 1 notte a gennaio 2024
Risposta di david, il giorno 16 feb 2024
Very sorry about your stay.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not worth it
Mold and mildew in windows. Mildew smell every time the air turned on for heat or cool. Their explaination- its the weather. No. Simple good cleaning would prevent this kind of mildew and mold.
Soggiorno di 2 notti a gennaio 2024
Risposta di david, il giorno 21 gen 2024
Very sorry will have meeting with stafff

8/10 Buono

Amanda

Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Billie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Lynette

Viaggio con la famiglia
We were on the 2nd floor and the occupants above us were so loud
Soggiorno di 1 notte a gennaio 2024
Risposta di david, il giorno 11 gen 2024
Very sorry for your experience if you let the front desk know about the situation we would have been glad to move you.

10/10 Eccellente

Stacy

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Sandie

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was dirty..dirty tub, dirty bathroom, it stunk in the room, the beds were uncomfortable, i used to be a housekeeper in a motel back in the 70's and 80's during the oil boom and we had the cleanest rooms...we were not pleased at all about the stay in your motel..the bed skirts were dirty...need to clean a lot better especially when the price is over $100.00...didn't even want to take a shower...the mirrors were dirty etc., etc...need better cleaner rooms...
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 11 gen 2024
Very sorry about your stay I had a meeting with housekeeping about your stay

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

kendra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our room was never cleaned and we were there for 5 days the toilet paper holder was broken the sink was broken.. there was never any clean towels in the pool area unless we went to the front desk to ask we had to ask for bedding for the the pull out couch and that was a pain and it was a pain to get extra towels for the room
Soggiorno di 5 notti a dicembre 2023
Risposta di David, il giorno 11 gen 2024
Very sorry for your experience. Will have meeting with front desk and housekeeping about this matter

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Could have been so much better.
I really want to love this place! However not so good overall. Room was not that clean either was the pool area. Also FYI if you're planning as a family NO food in the pool area and not good seating options for enjoying a pizza with the family.
Soggiorno di 1 notte a dicembre 2023
Risposta di David, il giorno 4 gen 2024
We do not allow food in pool area becasue kids would drop food on floor and track it into the water with their feet. We have meeting room for groups to meet

8/10 Buono

Geraldine

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Juanita

Soggiorno di 3 notti a dicembre 2023

8/10 Buono

Shantel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
We stay here often! However this time and the last time we stayed our room has had some issues. This time there was food left in the fridge, and things on the floor like it maybe didn’t get vacuumed all the way, the door wasn’t locked when we first checked in. I had mentioned it to hotel staff and he said he would let his manager know but nothing was ever said to us. Not huge deals but would have been nice to know that it was acknowledged.
Soggiorno di 2 notti a dicembre 2023
Risposta di David, il giorno 25 dic 2023
Very sorry for the issues. I had a meeting with housekeeping staff and the front desk for not giving me the message. We are working on improvments to improve the future stays here

4/10 Scarso

Magen

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room above us was very loud late into the night and the heater didn’t seem to work right and the room was very hot.
Soggiorno di 2 notti a dicembre 2023
Risposta di David, il giorno 25 dic 2023
Very sorry about your experience will work on improving the issues for future

2/10 Terribile

Cody

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Brenn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Decent enough
Room was clean, but had a jr high boys sweat smell to it. Kids loved the pool. There are cheaper hotels, but if u want a waterside, pool, and wading pool, this place is great.
Soggiorno di 1 notte a dicembre 2023
Risposta di David, il giorno 25 dic 2023
Thank you very much

8/10 Buono

Amanda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that it was quiet, friendly staff, swimming pool was nice & clean, room was comfortable and clean. The one thing I did not like was breakfast. I liked the options provided, however, the quality and taste of the food items was poor in comparison to other hotels with the same offerings. This one thing would make me stay elsewhere unfortunately as it is one of the deciding factors in where we stay. We have 3 kids and the convenience of a hot breakfast is important and not having to leave to get it. Both mornings the breakfast was terribly disappointing. Overall, we would stay again but I hope to have a better breakfast experience. Thank you.
Soggiorno di 2 notti a novembre 2023
Risposta di David, il giorno 29 nov 2023
Im very sorry about the quality of the breakfast. I just had a meeting with the staff that is preparing the food. So I assure you that the quality of the food will be improved for future visits

10/10 Eccellente

Ira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Joelynn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So much banging above our room. From the bottom floor u can constantly hear the exit door slamming when ppl go thru. Our stay was noisy checked out the night before our actual check out day
Soggiorno di 2 notti a novembre 2023
Risposta di David, il giorno 29 nov 2023
Very sorry you were having these issues. Im having meetings with the staff on the problems so we wont have these issues in future

10/10 Eccellente

Silvia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Would stay again
Soggiorno di 1 notte a novembre 2023
Risposta di David, il giorno 29 nov 2023
Thank you very much for taking time to let us know about your stay

4/10 Scarso

Ryan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Two out three times I waited over 15 minutes for help at the front desk. Ended up just leaving. Staff seems disconnected.
Soggiorno di 1 notte a novembre 2023
Risposta di david, il giorno 29 nov 2023
Very sorry for your issues. Will have a meeting with Front desk staff on these issues immediately

6/10 Soddisfacente

Donna

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
My room was very dirty. Top ot off my SHEETS WERE DIRTY. than they tell me i have to come get them. I will NEVER stay here again
Soggiorno di 1 notte a novembre 2023
Risposta di David, il giorno 29 nov 2023
Very worry for your experience. I will have a meeting with housekeeping staff

6/10 Soddisfacente

Carmen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di david, il giorno 29 nov 2023
Thank you for letting us know how your stay was.

10/10 Eccellente

TMSB

Soggiorno di 1 notte a ottobre 2023
Risposta di DAvid, il giorno 29 nov 2023
Thank you for letting us know how your stay was.

2/10 Terribile

Jessica

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After walking around the hotel with my handicapped mother trying to get into the room, the front desk guy after the 3rd time gave us a different room. After walking aeound the building AGAIN, the key still didnt work on the second room and a guy smoking weed in the back hallway. I was there with my children! Do not recommend this place and customer service was AWFUL
Soggiorno di 1 notte a novembre 2023
Risposta di david, il giorno 27 nov 2023
Very sorry about your experience will make some changes to improve on these matters

6/10 Soddisfacente

Tracy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
There was a lot of mold in the toilet. The vacuming wasn't done very well before we arrived. Dog owners did not clean up after their dogs (Not the hotels fault, but there could be better signage to patrons to clean up after their dogs)
Soggiorno di 3 notti a novembre 2023
Risposta di david, il giorno 27 nov 2023
Very sorry about your experience will have a meeting with housekeeping staff

6/10 Soddisfacente

AJ

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Big confusion during our check in. We had three room reservations and the front desk could not figure out our third reservation. He kept saying a different person was already checked in, even though that person was not part of our party. Two of our party had already checked in. Spent 20 minutes trying to get checked in to our room that we paid for. We had the names and confirmation numbers for all three rooms, so I cannot figure out why it was such a difficult process. Hotel was not very clean. Tub was dirty and wouldn’t drain. Pool did not have clean towels. The worker told my kids to just take towels out of the dirty laundry bin. Maid service did not come in to empty garbages or restock towels. And there was a beetle crawling in one of our beds.
Soggiorno di 2 notti a novembre 2023
Risposta di David, il giorno 5 nov 2023
Very sorry about your issues. I will have a meeting with my team a nd correct these issues immediately

8/10 Buono

Michaela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would stay here again, clean and quiet location. Close to resturants and shopping.
Soggiorno di 1 notte a novembre 2023
Risposta di David, il giorno 5 nov 2023
Thank you for letting us know about your stay. Glad you enjoyed it

6/10 Soddisfacente

Jose

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Could be better
Overall stay was ok, kids really couldn't say in too long due to older kids playing with footballs throwing them across the pool several. times it bounces out of glass windows to dangerous for our kids to stay. No hot water in shower just warm too too much noise kids running in halls and slamming doors after 10pm.
Soggiorno di 1 notte a ottobre 2023
Risposta di David, il giorno 29 ott 2023
Very sorry to hear about the issues. Will have meeting with the staff to try and improve on these matters.

8/10 Buono

Carmelita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay - Recommend!
The staff was so kind & helpful, a really great stay & the room was really clean. I loved the separation of bed quarters to the living room area.
Soggiorno di 1 notte a ottobre 2023
Risposta di David, il giorno 31 ott 2023
Very glad your enjoyed your stay

8/10 Buono

Ronald

Soggiorno di 3 notti a ottobre 2023
Risposta di DAvid, il giorno 29 nov 2023
Thank you for letting us know how your stay was.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not recommend
When I checked in at 5pm, my room was not ready. Finally the room was “ready” but was far from clean. At around 8pm, there was no water in the building. The front desk told me 5-10 minutes. At 10pm there still was no water. The beds are super uncomfortable. I will not be back and do not recommend to anyone.
Soggiorno di 1 notte a ottobre 2023
Risposta di David, il giorno 28 ott 2023
Very sorry about the water issue we had a pip bust from the snow storm. So that was totally out of our control. The beds are two weeks old. So very sorry you were not happy with them. We are updating the hotel so everyday we are trying to improve our guests stay. I will have a meeting with housekeeping staff about cleanliness of the rooms.

4/10 Scarso

Jay

Viaggio con famiglia e bambini piccoli
Our room was dirty. It stunk like body oder and feet. Then sink drain was clogged. There was only two bath towels in the bathroom. The mattress on the pullout couch had stains and orders. We had to ask for extra sheets and blankets for the pullout couch. For $150 a night I was very disappointed. My expectations for the price we paid were not met.
Soggiorno di 1 notte a ottobre 2023
Risposta di Dvid, il giorno 22 ott 2023
Very sorry to hear about your stay I will have a meeting with the staff so we can make sure we improve our hotel and future stays with us