Chalet a Black Hawk

“Buyer beware! Paid for extra protection and the day of the stay I couldn't find my purse and I was told I couldn't check in without my license and visa which were in my purse. I called Expedia and Ameristar and each of them blamed the other. I see this as Expedia's chance to do the right thing. They didn’t. I got the same response for both emails I sent. Been using Expedia for everything. Very disappointed. I am not using Expedia again. If you choose to, know the extra protection doesn't...

“The Cleaning staff was not up to standards on our second morning there was no coffee or coffee cups replaced nor were the bath towels changed daily”

“Nice place, nice view.”

“No housekeeping all weekend. Had to call and ask for extra towels twice.”

“Nice, clean, comfortable rooms, big bathrooms! Decent breakfast. We stay here every time we come to Winter Park. But being adult friendly hotel, we really wish there was somewhere for furry friends to use the restroom. The immediate area around the hotel is overrun by shrubs. Really that’s my only complaint.”

“Personale gentile e accogliente ma tutto il resto non va. Tutta la struttura sembra lasciata andare da anni .... ascensore in condizioni tremende infissi sverniciati ( una delle nostre finestre non si chiudeva bene) e moquette macchiata . Non so se ci è capitata una camera sfortunata o se tutte Sono così ”

“Convenient location with great staff!”

“Wonderful! Everything is perfect here!”