Hall

Recensioni per Days Inn & Suites by Wyndham Bloomington/Normal IL

2.5 out of 5

Recensioni

6,6
Valutazione di 10 - Eccellente. 49 su 217 recensioni" "
Valutazione di 8 - Buono. 62 su 217 recensioni" "
Valutazione di 6 - Soddisfacente. 38 su 217 recensioni" "
Valutazione di 4 - Scarso. 29 su 217 recensioni" "
Valutazione di 2 - Terribile. 39 su 217 recensioni" "

6,8/10

Pulizia

7,6/10

Personale e servizio

6,0/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

frances, Minneapolis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Accommodating, clean, close to food. Good price
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 6 mag 2024
Hello frances,We're thrilled to hear that you found our hotel accommodating, clean, and conveniently located near dining options at a good price. Your satisfaction is important to us, and we hope to welcome you back soon for another enjoyable stay!

2/10 Terribile

JoEllen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
After looking at the unit they rented to us, we asked to cancel our reservation because of the off-putting smell in the room. We were allowed to cancel with a refund. The carpeting and lobby furniture appears soiled. There was nothing that looked inviting. This hotel is aged and in need of cleaning and upgrading. It appears that this location is primarily used for the homeless, which is not an excuse to be as rundown as it is.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello JoEllen,We appreciate your feedback and apologize for any inconveniences you experienced. We value all guest comments and will address your concerns with the relevant teams. Our aim is to provide a comfortable stay for all our guests and we will take steps to ensure the cleanliness and upkeep of our property meet our standards. Thank you for bringing this to our attention.

4/10 Scarso

Bhaskara

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Place is dirty and restrooms are not clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Bhaskara, We appreciate your feedback and will share your comments with our housekeeping team for their attention. Our goal is to provide a clean and comfortable environment for all our guests. Thank you for bringing this to our attention.

10/10 Eccellente

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello michael,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Eccellente

Duane

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel staff was very friendly. There is quite a bit of traffic since the hotel is near the interstate, so there is a bit of noise outside of the hotel. Overall, the stay was great.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 16 feb 2024
Hello Duane,We truly appreciate your positive feedback regarding our friendly staff. While we do understand that the noise from the nearby interstate can be noticeable at times, we strive to provide a comfortable stay for all our guests. We're glad to hear that you overall enjoyed your stay and we hope to have the opportunity to welcome you back in the future.

4/10 Scarso

amy, cs

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Owners are very nice Rooms need to be updated
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 7 feb 2024
Hello amy, Thank you for your kind words about our owners. We appreciate your feedback regarding the rooms and will take it into consideration for future improvements.

10/10 Eccellente

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good property for the price
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Gina,Thank you for your positive feedback on our hotel's affordability. We strive to provide the best value for our guests and are glad to hear that you found our property to be a good option in terms of price. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Iuis

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 20 gen 2024
Hello Iuis,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Should you have any further feedback or suggestions, we would be happy to hear from you. We hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Jacob

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello Jacob,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

Veronica

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were very friendly and the breakfast was very nice. The room was clean and safe. The only complaint I have was the bed was awful. You could feel every spring. The surrounding area felt a little unsafe but not the hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Veronica,Thank you for your kind words about our friendly staff and delicious breakfast. We apologize for any discomfort you experienced with the bed and assure you that we take guest feedback seriously. While we prioritize safety within our hotel, we appreciate your feedback regarding the surrounding area as well. We value your feedback and thank you for choosing our hotel for your stay.

8/10 Buono

Earnest

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello Earnest,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear you had a positive experience. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Buono

Anthony L

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bllomington
Good breakfast l clean older hotel. Room comfortable
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 dic 2023
Hello Anthony L,Thank you for choosing our hotel and for taking the time to share your feedback. We are pleased to hear that you enjoyed our delicious breakfast and found your room comfortable. We strive to maintain a clean and comfortable environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Buono

Jerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Jerry,Thank you for staying with us and sharing your review. We appreciate your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Joe

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
In need of desperate upgrades my tv barely showed seems to be still on analog tv my picture wasn’t clear at all limited channels I think I had 8 bath tub had caulk in it that had dried from old repairs, it all reminded me of an old drug infested place that had barely gotten rid of the drug addicts sorry to say , if u just desperate and need last minute place to crash maybe but if u can afford to avoid please do so!
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 26 ott 2023
Hello Joe, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues to ensure a better experience for our guests in the future.

6/10 Soddisfacente

William

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello William,Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconvenience you experienced during your stay with us. Guest satisfaction is our top priority, and we will use your feedback to improve our services. If you have any further concerns, we encourage you to contact our management directly.

10/10 Eccellente

Benjamin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff - Super clean room
Room was clean and very well kept. Only issue I had was after I returned later that evening - hallway smelled of cigarette usage, That cannot be blamed on the hotel or its staff as it didn't smell before I left. Very friendly check in. room was big. I will stay again for my trips to this area.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Benjamin,Thank you for your positive feedback regarding the cleanliness of the room and friendly check-in. We apologize for any inconvenience caused by the cigarette smell in the hallway, as we strive to provide a smoke-free environment. We appreciate your understanding and look forward to welcoming

6/10 Soddisfacente

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia
This is a hotel used by construction crews - it is fine but it is basic and the property reflects a lot of usage. We were there for one night and it worked, but it is an aging facility.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Rachel, Thank you for your feedback. We appreciate your understanding that our property caters to a variety of guests, including construction crews. Our team is dedicated to maintaining and improving our aging facility to ensure a comfortable stay for all our guests. We hope to have you back.

2/10 Terribile

Eva

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They were rude
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Eva, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Scarso

edward

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello edward,Thank you for your positive review! We appreciate your feedback and are delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

2/10 Terribile

Tatiana

Room was dirty, linen was just tucked in and never changed , bathroom filthy
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 16 ott 2023
Hello Tatiana ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Scarso

Anna

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Anna, We apologize for any inconvenience during your stay. Please let us know specific feedback so we can address any issues and improve your experience.

8/10 Buono

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The only issue was with the TV. Apparently, the TV was not re-programmed after kids used the game system. I was kindly moved to another room across the hall - but I had to repack and move my things. Sound like this is a usual occurrence. You would think it would be part of a check list or something someone would check. After a long day driving, I just wanted to relax and watch a specific football game.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 14 ott 2023
Hello Matthew,We apologize for the inconvenience caused by the TV issue. Our team will ensure that the reprogramming of the TVs is included in our thorough checklists to avoid similar situations in the future. We apologize for any inconvenience caused and we appreciate your understanding.

8/10 Buono

Erden

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Hello Erden,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Soddisfacente

paul

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Hello paul,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Scarso

Jennifer

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very disappointing
Room was covered in a layer of dust. Curtains did not fully close. Bathroom floor was not clean. Room smelled like stale smoke. Bathtub water initially came out brown. Shower head was terrible.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Hi Jennifer,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom and room's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Buono

LaVerne

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 5 ott 2023
Hello LaVerne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Scarso

Brandon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Could be better
There was no door to the restroom and the microwave had a zip tie on the plug. I guess they didn’t want you to use a microwave. The room was clean and the staff was very efficient and friendly.
Microwave plug
Missing door
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 4 ott 2023
Hello Brandon,Know that your voice is of tremendous importance to us and we value your comments about our staff and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terribile

Jennifer

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 4 ott 2023
Hello Jennifer, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Buono

Renee

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous stay.
When I arrived frustrated and tired from driving. I was greeted by a beautiful, friendly lady. She immediately changed my bad mood to a happy one! She was nice & pleasant! The room was clean and near exit for my doggie. I definitely will return, this my new go to escape place. Thank you Days Inn Bloomington, Illinois.
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 1 ott 2023
Hello Renee,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. We appreciate you taking the time to share your experience.

6/10 Soddisfacente

douglas

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Internet didn't work on my end of the building, not enough signal to log in. TV has Comcast, but without the local channels. That means no morning news program.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello douglas ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello William,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Eccellente

Robbie

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello Robbie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Buono

Luis

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The juices offered for breakfast tasted watery.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 16 set 2023
Hello Luis,Thank you for taking the time to share your comments regarding our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terribile

Suzann

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The air conditioning was off in our room when we arrived and it took all night for the room to cool off. The toilet handle was broken completely when we arrived and the hair dryer was broken. One bed’s mattress was the hardest bed any of us had ever seen. It didn’t have any give at all. The other was tolerable. Breakfast foods were really low quality. When I told the checkout person about the broken items, she didn’t even react, let alone apologize or make a note of it. We would definitely not return.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hello Suzann, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

2/10 Terribile

Ryan

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 20 set 2023
Hello Ryan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Eccellente

todd

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 14 set 2023
Hello todd,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terribile

Oralia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 17 ago 2023
Hello Oralia, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Soddisfacente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 7 ago 2023
Hello Mark, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Buono

Alex

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Personale e servizio
3 stars
I would have given it 4 stars if my key cards weren’t deactivated 20 minutes prior to check out time. And instead of apologizing, the reception clerk told me that’s it’s almost 11am.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 5 ago 2023
Hello Alex, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Place was clean. We just spent the night and left. It was fine and the bed was comfortable.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 1 ago 2023
Dear Guest,Thank you for your valuable opinion regarding our bed. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terribile

Stefan

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 27 lug 2023
Hello Stefan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Eccellente

Joseph

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 28 lug 2023
Hello Joseph,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Buono

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and close to the interstate.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 15 lug 2023
Hello John,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Soddisfacente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room and facilities were clean. The walls are thin; loud neighbors were heard in our room and by others.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Linda, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Totally not what was advertised online in pictures… rundown and old with no working AC except in room. Rooms had a strong cleaning product smell. No elevator and lights not working in room
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Lisa, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 Scarso

Peter, Blue Springs

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The front desk rep, unprompted by us, told us they would put us close to the front desk, essentially so we could feel more safe. AC unit didn't work. Since they were fully booked, they gave us a box fan at 1 in the morning when we couldn't sleep. Room felt 'grimey'. We are asking for a credit. We could camp with no AC for $30/night. You don't book a room if the AC doesn't work. Guaranteed one or more precious occupants of this room told them it didn't work.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Peter, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
No elevators even though its a multi level hotel. Bathrooms were dirty. Bed linens were not true to bed size.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Dear Guest, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Soddisfacente

Katherine

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 28 giu 2023
Hello Katherine, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Eccellente

Rory, Bloomington

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 29 giu 2023
Hello Rory,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.