For us as a hotel this situation is very uncomfortable.- We apologize, since being a totally new hotel there is a residual smell of paint in some areas.- The staff that was at the reception at the time of your arrival does not speak English, which is why the communication became uncomfortable, for which we apologize for the bad timing.- Regarding the charge, we have not made any charge to your credit card, and our hotel operator has not charged for your stay either.Our apologies and thank you very much for your comment.