Dear Ronald, We appreciate you taking the time to write a review of your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you with anything you need while you are our guest. Never hesitate to discuss. Please return, and we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Milkenson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Vicki, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay and were pleased with your clean room with a comfortable bed and working appliances. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the issues that disturbed your time here. Your remarks on the problems in the rooms are noted and shared with our housekeeping team for improvement. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk team is always available to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Nahum, Thank you for your review. It is nice to know you had a pleasant time here and are pleased with the price paid. It was a pleasure having you as our guest, and we hope to make your stay more memorable next time you visit the location.Sincerely,Hotel Management

Dear Cecile, We are pleased that everything went well for you during your visit to our city. It's nice to know that you were delighted with your clean room and enjoyed with polite staff. Thank you for choosing Extended Stay America, and we look forward to your next stay. Sincerely,Hotel Management

Dear Mone, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Arlaine, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Marlon, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Lydia, Thank you for sharing your feedback with us. We regret any dissatisfaction caused by your interaction with our staff. Providing courteous and professional service is our priority, and we apologize for falling short of your expectations. Your comments have been noted, and we will address them internally to ensure a more positive experience for all our guests in the future. We appreciate your input and hope you will give us another chance to make a better impression.Sincerely,Hotel Management

Dear JAnena, Thank you for sharing your experience with us. We're glad you found the check-in process smooth. However, we regret any inconvenience caused by the lack of amenities and assistance from our staff. Your feedback is invaluable, and we will address these issues to enhance our guests' experience. We apologize for falling short of your expectations and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Your satisfaction is important to us, and we appreciate your patronage.Sincerely,Hotel Management

Dear Matt, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the issues with hot water and the unpleasant odor in your room. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret falling short of your expectations in this regard. Please know that your comments have been taken seriously, and we will address these issues promptly to ensure a better experience for future guests. We hope you will consider staying with us again the next time you are in the area.Sincerely,Hotel Management

Dear Erin, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. We are happy to read your positive remarks about Moses. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Luis, We are deeply sorry to hear about your experience. Maintaining cleanliness and providing quality facilities are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we are taking immediate action to address these concerns with our team. Please accept our sincere apologies for any inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Diane, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Oscar, Thank you for staying at Extended Stay America during your recent trip to Boston. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Harris, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Kenneth, Thank you for your honest review of your stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is crucial, and we take it seriously. We are actively addressing the issues you encountered with our team to ensure immediate improvements. Rest assured, maintaining cleanliness and quality standards is paramount to us, and we are committed to providing a comfortable experience for all our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Brendan, Thank you for taking the time to share your experience. Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure we are well-poised to serve you in the future. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Fellipe, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Alicia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Quentin, We appreciate your feedback and apologize for any inconvenience you experienced. Cleanliness is a top priority, and we regret falling short of your expectations. Your comments are invaluable as they guide our continuous efforts to enhance our services. We have shared your concerns with our housekeeping team to ensure improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more satisfactory experience on your next visit.Sincerely,Hotel Management

Dear Kayla, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jinelle, We sincerely appreciate your detailed feedback and apologize for any inconveniences you encountered during your stay. Your observations about the amenities and room conditions are crucial to us, and we assure you that we are actively working to address these concerns. We understand the importance of a comfortable and well-maintained environment. Our team is committed to enhancing our services, and your input is invaluable in this process. We genuinely apologize for falling short of your expectations and hope you might consider giving us another chance in the future. We aim to provide a more positive and improved experience during your next stay.Sincerely,Hotel Management

Dear Anne, We're thrilled you chose Extended Stay America for your stay near Lahey Hospital! We appreciate your positive feedback on our accommodations and the smooth check-in experience. Your satisfaction is important, and we'll use your comments to enhance our offerings. If there's anything more you'd like to share or if there are specific ways we can improve, please feel free to let us know. Thank you for choosing Boston Burlington.Sincerely,Hotel Management

Dear Richard Gerald, We are glad you chose to stay at our hotel. It is nice you had a pleasant time and were pleased with one of our front desk associates. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Mauro, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jenna, Thank you for staying with us at Extended Stay America. We are thrilled to read that you had a wonderful experience with us. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and hardworking staff, who strive to exceed your expectations. Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention, and we will share them appropriately. We hope to welcome you back soon when you are in the area.Sincerely,Hotel Management

Dear Kassie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Further, we are sorry that our breakfast choices did not meet your expectations, and remarks for this are shared with the concerned individual for improvement. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management