Dear Amanda, Thank you for being our guest. It is nice that you had a pleasant time here and were pleased with the room amenities. However, we are sorry for the inconvenience caused by the problems you encountered. Our team is reviewing the areas and will take immediate action. Thank you again for staying with us; we appreciate your business!Sincerely,Hotel Management

Dear Lois, Thank you for reviewing the recent visit. Providing flawless accommodation is always a priority at our hotel. Please accept our apologies for not providing you with a relaxed and comfortable time in your suite with the housekeeping missed spots. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you while with us; never hesitate to speak to them. Apart from this, we hope you had a pleasant time. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again.Sincerely,Hotel Management

Dear Blanca, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the smell issues in your suite, which were overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Further, we are also sorry for not meeting your expectations with the breakfast choices and will share your remarks with the team for improvement. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Majid, Thank you for choosing our brand and appreciating our price, which is perfect for your needs. Although you had a pleasant stay but, we are sorry for the inconvenience caused by the breakfast choices and not having the kitchenware in your suite. We will look into it and address this adequately and instruct our front desk to mention the dish policy clearly. Please allow us to improve, and we hope you will give us another opportunity to gain your trust.Sincerely,Hotel Management

Dear QING, Thank you for choosing us. We are sorry for the disappointment caused by the hotel's condition and that you felt the need to update. Also, we regret the smell concerns that you mentioned. We will share them with the concerned team for further improvement as we move forward. Apart from this, we hope you had a pleasant time. Please return for an outstanding time while in the area again.Sincerely,Hotel Management

Dear Myra, Thank you for being our guest. We apologize for any inconvenience caused. Our team strives to maintain high standards of cleanliness, and we regret falling short during your stay. As an extended stay, we provide housekeeping service on a weekly basis. However, this can be requested anytime with a minimal additional fee. We are sorry if this was not done. Rest assured, your concerns will be addressed promptly with our staff to ensure a more satisfactory experience for future guests. We appreciate your feedback and hope for the opportunity to restore your confidence in our accommodations.Sincerely,Hotel Management

Dear Steven, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we failed to do so and apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Robyn, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Jessica, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room fresh and up to date. The rooms are checked thoroughly before being delivered to the guests, but we will discuss this to review any missing spots and make improvements. Our front desk team is there to listen to your needs and improve your time. Please return and join us again whenever you return to the city.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, but we regret if this was not your case. We will discuss this with the team so that this lapse in service is not repeated. We hope you'll give us another chance and return to stay with us again! Sincerely,Hotel Management

Dear John, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Richard, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Brandon, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Fenelon, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We are happy that our staff were able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management

Dear Esther, Thank you for being our guest and for taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback has been communicated to our staff, and we welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management

Dear Tynequa, Thank you for choosing us. We sincerely apologize for the negative experience you had during your stay. Providing professional and courteous service is of utmost importance to us, and we regret any lapses in our standards. Rest assured, we take your feedback seriously and are addressing it with our team to ensure improvements. Additionally, we are investigating the issues regarding cleanliness and noise throughout the property. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in us in your future stays.Sincerely,Hotel Management

Dear Thomas, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

Dear Marcia Sofía, Thank you for your heartwarming words and wonderful review. We are glad to read that you were pleased with the room and the exceptional service offered by our staff. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

Dear Josue, We're delighted to hear that you loved your experience at Extended Stay America! Providing a positive stay for our guests is our priority. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Brayan, We deeply regret the challenges you encountered during your stay with us. Your experience is far from the standard we aim to provide, and we apologize for any inconvenience caused. We understand the frustration with the booking confusion, maintenance issues, and the delay in addressing your refund concerns. Please know that we take your feedback seriously, and our team is actively working to address these issues to prevent recurrence. We sincerely apologize for falling short of your expectations. We value your input, and we invite you to reach out directly to discuss this further. We hope you will consider giving us another chance to provide you with the exceptional experience we strive to offer all our guests in the future.Sincerely,Hotel Management

Dear Soheil, We are sorry to hear about your experience with cockroaches during your stay. This is not acceptable, and we sincerely apologize for the inconvenience. Our team will address this issue promptly to ensure a thorough investigation and resolution. Your feedback is crucial, and we appreciate your understanding. If you have further concerns or would like to provide more details, please feel free to contact our management directly. We value your input as it helps us improve our services. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Mercedes, We appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize for any housekeeping oversights. We will address this with our housekeeping team. We are glad you enjoyed the rest of your visit. Thank you for your valuable comments, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Bertrand, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.SincerelyHotel Management