4/10 Scarso
Maribelle
Viaggio di coppia
21 nov 2025
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
When we arrived we noticed a sign posted that the hot tub was not working. This specific amenity was the main purpose for us to get away. There was no manager on site for the front desk to get a hold of regarding this as I wanted a reduced rate for our stay due to this unavailable amenity. Although the front desk staff was friendly, it seemed she did not understand some of the questions we were asking. The room I booked online was for a king sized bed, we got a queen, and when I spoke to the front desk staff about the room she asked me who assigned my room (which I obviously had no control over). The front desk staff was accommodating and moved us to a room with a king bed, but needed the help from one of the cleaning staff to make the changeover in the system. I am not certain why the front desk was left to be by herself when she was new and also unable to contact the manager for any issues that arose. The carpets in the halls were very dirty. The breakfast hours are short but they had a decent variety. Although the dining staff was efficient in keeping the room clean, she was not very friendly. The cleaning staff we met throughout our stay gave nice smiles and were pleasant.
Maribelle
Soggiorno di 1 notte a novembre 2025