When we arrived, the instructions said to park under building Boreas and to take elevator WITH LUGGAGE to 2nd floor. He did not state the unit was in the American building next door with a separate elevator. Having kids and luggage, I was flustered! Tried to call & email and the response was that I was an IDIOT for being the only guest to not find the unit and he told me not to be a "rude guest" as I was bothering him at dinner!
Brett's instructions had no mention of the American building or there would have been no issues! He also stated the bedding for the pullout couch were in the chaise - not true. The closets are stuffed and don't seem clean. When I emailed if the the sheets & bedding we found in there were in fact clean, no response.
We emailed ahead of time about coffee - no response.
We asked ahead about walking distance to gondola - no response. We only booked because comments said it was.
The happy, kind responses we received while there were all pre-planned generated emails. Anything send directly from Brett was rude & demeaning.
We did have a nice time. The place was fine. It's probably rented a lot and feels that way. Closets are jammed with stuff, but we did find luggage racks to hold our luggage - one was broken.
The fireplace uses an extension cord to plug which we did not feel was very safe, but it was cold so we used it. A light was out in the living room - we also emailed, but again no response.
It would have been nice to have directions to walk to the gondola, but we eventually found it. The location is nice because you can walk 7 minutes to the gondola and 5 minutes to town.
We were told there was a key to the spa and if we lost it it would be a $100 charge. We were cautious with that key!
However, when we checked out we were told we would be charged $100 for the parking pass, which we never saw! Nothing in the check-in instructions even mentioned a parking pass so we didn't even think to look for one. He was very accusatory and rude about everything.
We are honest traveling people and felt we were treated very poorly by Brett. Very disappointing!