4/10 Scarso
Alessandro
Viaggio con la famiglia
16 ago 2021
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Three star at best - avoid garret rooms
I am always reluctant to give negative feedback, but my experience was extremely disappointing. As I booked, nothing indicated I would stay in a garret room. Management later maintained the pictures were clear enough, but I strongly disagree. When I found out upon arrival, I immediately asked reception to be relocated, just to learn the hotel was fully booked. I asked to void the reservation for good (at no cost, obviously) but staff flatly refused. Not an apology, no other compensation offered (not even a discount at their own restaurant). So I had to stay in a very inconvenient situation for three nights. Only on day two management offered to cancel the rest of the stay, but clearly, at that stage (already one night into the stay, with bags unpacked for me and a 5-year old), I had no interest in finding another hotel. Notwithstanding the 'reservation accident', the accommodation was a letdown under many respects. I paid 200+€/night to be housed in a garret room, with limited fresh air and light even with the dormer window fully tilted outwards. As I am 6"+ ft. tall, I kept bumping my head on the ceiling every time I had to get in our out of bed. No air conditioning in the room, so it's either sleeping with the window open (you get river noise and light at dawn) or closed (claustrophobia+severe heat). The furniture is outright crappy and old (mind: not ancient). Towels were few and scratchy, amenity kit almost nonexistent. Overall, a 3*** at best with prices of a 4****L.
Alessandro
Soggiorno di 3 notti ad agosto 2021