Hi Rita Did you know that a 4 star review means the home or experience was inferior and will lower the score on my house? I know that is confusing, but if you look at the average score on my house it is 4.9. Hopefully you can correct this.

In July 2022, we had completed a beautiful suite with a 3rd bath in the bottom floor of the house and many guests enjoyed this space. The first week of November while I was out of the country, there was a catastrophic septic failure due to objects flushed into the system. Fortunately no one was renting the house when the flooding started in the new suite on the ground floor. Everything we built had to be removed and sanitized, then rebuilt. The completion of the rebuild was supposed to be completed by the middle of December. The construction company kept promising that it would be finished, but did not show up for several days. They sent in a crew that week, but was only able to finish most of the floors. Had I known that this would have not been completed I would have cancelled the reservation. The upper floors of the house sleep up to 10 people and I showed them the bedding and the space was 3200 square feet without the first floor area. Tried to make the best of the situation for the family, which I thought they appreciated, but I guess it wasn’t enough. Offered a free night so they wouldn’t have to drive in a storm but they declined.

Sorry about the dust and cobwebs! We actually dusted that day and cleaned cobwebs, but they often hide in the very high ceilings. I guess it’s just part of having a country house on 6 acres!

The house does not have cats and does NOT smell like cat pee. I really can’t explain why this guest would leave this kind of review when they left a great comments in our guest book in the house saying that they had a great stay and that everything was “perfect”. We clean everything in the house each time we turn over the house and my housekeeper is amazing! The guests didn’t say anything to us when they were at the house about any smells even though I told them if they had any issues to just call me as I live nearby. This was a total surprise and makes me wonder if they are thinking about a different rental??

It is true that there was a bat intrusion under the eves and there might have been some odor in the pantry in the laundry room. No other guests before or after these guests have mentioned any odor. We did take care of the situation recently and there are no odors in the house. Bats are a normal occurrence in the foothills and they like taking shelter this time of year under the eves. The guests could have called us and we would have gone to the house and corrected any issues, but they didn’t. I just purchased new knives just six weeks ago and there are 3 knife sharpeners in the very well stocked kitchen. The house water comes from a 700 foot well and is naturally soft, which can be slippery in the shower, but we provide rubber non slip bath mats for the shower. This review is not a fair review of the property. Every week I work on providing the best experience possible for my guests. Please read the hundreds of reviews that I receive on this house and our hosting.

Hi Kevin Would you mind letting me know why you rated me with 4 stars? We are always looking to improve things for guests. A 4 star rating is pretty bad for this house and we would like to improve.