Gentile Vincenzo,Grazie per aver speso parte del suo tempo a recensire la nostra struttura.Ci dispiace leggere che la sua esperienza non sia stata all'altezza delle aspettative. Desideriamo precisare che tutte le nostre camere hanno la stessa metratura, come indicato nelle informazioni del nostro albergo, e ci impegniamo costantemente per garantire il massimo comfort possibile. La pulizia e lo stato dell'albergo sono aspetti che teniamo molto a cuore e il feedback dei nostri ospiti è essenziale per monitorare i nostri standard. Per quanto riguarda il servizio, il nostro team è sempre disponibile per assistere gli ospiti e assicurare un piacevole soggiorno.Cordiali saluti.Karim Haraké, General Manager

Dear Marco, Thank you for your rating. We would have liked to have met all your requirements. We would certainly like to learn more about that in a private message. We look forward to welcoming you again. Best regards, Karim Haraké, General Manager

Gentile Ospite, La ringraziamo per aver recensito il nostro albergo. Ci fa piacere che abbia messo in risalto la pulizia dell'hotel, un aspetto che curiamo con grande attenzione e che riteniamo fondamentale per poter garantire una permanenza piacevole e serena. Apprezziamo poi la menzione riguardo la vicinanza della struttura con l'aeroporto, un dettaglio che rende ancora più comodo e pratico il soggiorno dei viaggiatori. Saremo lieti di poterla accogliere di nuovo presso l'Ibis Budget Brussels Airport in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti. Karim Haraké, Direttore generale

Gentile Giovanni, La ringraziamo per aver condiviso la sua opinione sulla nostra struttura. Ci rincresce che il suo soggiorno non sia stato del tutto positivo. Le assicuriamo che ci impegniamo quotidianamente per far sì che i nostri ospiti possano avere una permanenza serena e rilassante. La preghiamo di contattarci al seguente indirizzo mail (H5247-DM@accor.com) e fornirci maggiori dettagli sugli aspetti che non l'hanno soddisfatta, in modo tale da poter migliorare ulteriormente il nostro servizio offerto. Ci auguriamo di poter avere la possibilità di offrirle un soggiorno migliore in futuro. Cordiali Saluti, Susanne van de Vinne, Direttrice generale

Gentile Roberto, grazie per averci recensito. Siamo contenti che abbia gradito in particolar modo l'imbattibile qualità prezzo della nostra struttura, così come la comodità della navetta per l'aeroporto. In attesa di riaverla come nostro gradito ospite, porgiamo cordiali saluti. Cédric CHRISTOPHE, Direttore generale

Thank you for this rating. We hope we can welcome you again in our hotel

Grazie per questo feedback. Speriamo di darti il benvenuto di nuovo con noi.

Thank you for this score. We hope we can welcome you again in the near futur

Thank you for the 5 stars

Cher hôte,Nous sommes profondément désolés et surpris de prendre connaissance de votre commentaire. En effet, notre établissement est habituellement reconnu pour sa propreté comme en attestent les nombreux commentaires dans ce sens. Nous aurions souhaité que vous nous en fassiez part sur place, nous aurions alors pu réagir immédiatement.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement.Bien cordialement,Karim Haraké, General Manager

Dear Lisa,Thank you for your review.We are pleased to hear that you found our rooms to be clean and were satisfied with the service provided by our staff.However, we regret that certain aspects of your stay did not meet your expectations. Our hotel is indeed designed to offer a basic, yet comfortable stay for travelers, and we apologize if this was not made clear during your booking process. We take pride in maintaining our facilities and aim to provide a pleasant environment for our guests to rest. We understand that the amenities offered may not cater to extended daytime stays, which is a reflection of our budget-friendly approach.We appreciate your feedback on the condition of the hotel and will certainly consider it as we continuously strive to improve our guest experience. It is our hope that the positive aspects of your visit will encourage you to consider us again in the future.We hope to see you again in the future. Kind regards,Karim Haraké, General Manager

Dear Mauricio,Thank you for taking the time to share your review.We regret to hear that the distance from the train station did not meet your expectations. While we are not located immediately next to a train station, we are indeed accessible via public transport, with the bus station being a short walk away. We apologize for any inconvenience caused by the lack of a shuttle service; our aim is to provide clear information about transport options, including public buses and the availability of taxis. The travel time to the airport can vary depending on traffic, and we are sorry if this caused any delay to your journey. Concerning the aspects of room cleanliness, hotel condition, service, and room amenities, we are saddened to learn that these did not meet your satisfaction. While we strive to maintain high standards, we will take your feedback as an opportunity to review our offerings and ensure our guests' comfort.We hope you will consider staying with us again in the future. Best regards,Karim Haraké, General Manager

Dear Mohan,Thank you for such a positive review.We are delighted to hear that our commitment to cleanliness met your expectations and that you found our hotel's condition to be exemplary. Our team strives to deliver outstanding service, and your acknowledgment is a wonderful testament to their efforts. It is also gratifying to know that our room amenities were to your complete satisfaction.We look forward to welcoming you back in the future.Kind regards,Karim Haraké, General Manager

Estimado Alexis,Apreciamos que usara esta plataforma para comunicarnos sus preocupaciones relacionadas con su reciente estancia en nuestro hotel.Lamentamos profundamente que su estancia no haya cumplido con las expectativas. Nos esforzamos por ofrecer un servicio de calidad y nos apena que la limpieza de la habitación no haya sido de su agrado. La satisfacción de nuestros huéspedes es una prioridad y tomamos nota de sus comentarios para mejorar en todo lo que podamos.En cuanto al estado del hotel y las comodidades de la habitación, queremos asegurarle que nuestro equipo trabaja incansablemente para mantener nuestras instalaciones en las mejores condiciones. Respecto al servicio recibido, su percepción nos preocupa y nos gustaría tener la oportunidad de mostrarle el alto estándar de atención al cliente que nos caracteriza en ibis Budget Brussels Airport.Quedamos a su entera disposición. Un saludo cordial,Karim Haraké, General Manager

Dear Emmanuel,Thank you for this review.We're thrilled to hear that the cleanliness of our rooms, the condition of our hotel, and the level of service provided by our team met your expectations. Your commendations are incredibly rewarding for us as we strive to provide a comfortable and enjoyable stay for all our guests.It would be an absolute pleasure to welcome you again in the future. Best regards,Karim Haraké, General Manager

Cher Trystan,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis d'apprendre que la propreté impeccable de nos chambres et la qualité de notre service ont contribué à rendre votre séjour agréable.Nous regrettons que notre emplacement n'ait pas pleinement répondu à vos attentes.Toutefois, nous tenons à souligner que des options de transport public sont disponibles à proximité pour faciliter vos déplacements vers les divers attraits de la région. N'hésitez pas à nous solliciter sur place pour toutes questions en lien. C'est avec plaisir que nous vous assisterons.Nous espérons vous compter de nouveau parmi nous très bientôt.Bien à vous,Karim Haraké, General Manager

Dear Kaya,Thank you for taking the time to share your opinion with us.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We hope to welcome you back for a return visit.Best regards,Karim Haraké, General Manager

Dear Valentin,Thank you for taking the time to share your feedback.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We hope to be able to welcome you again.Best regards,Karim Haraké, General Manager

Dear Aziz,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Karim Haraké, General Manager

Liebe Carolin Monika,vielen Dank für Ihr positives Feedback!Mit Wohlgefallen lesen wir, dass Sie Ihren Aufenthalt bei uns genossen haben. Vielen Dank, dass Sie unser Preis-Leistungs-Verhältnis als besonders positiv hervorheben. Schön finden wir auch, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren. Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Freundliche Grüße,Karim Haraké, General Manager

Beste Lammert,Bedankt voor uw enthousiaste beoordeling!We zijn blij dat u onze accommodatie prijswaardig vond voor uw overnachting. Het spijt ons te horen dat uw ervaring op sommige punten niet volledig naar wens was. We streven altijd naar een hoge standaard van netheid en comfort en nemen uw feedback serieus. Mocht u in de toekomst besluiten weer bij ons te verblijven, wij bieden veilige parkeergelegenheid met videobewaking en een gevarieerd koud ontbijtbuffet voor een goede start van de dag.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Karim Haraké, General Manager

Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir à nouveau très prochainement. Cordialement,Karim Haraké, General Manager

Dear Milo,Thank you for taking the time to share your feedback.We're glad to hear that you found the toilet and shower areas to be very clean and satisfying, as our team works diligently to maintain high standards of cleanliness. However, we're concerned about the loose hair you mentioned and would like to assure you that our housekeeping team is committed to thoroughness in every aspect of room preparation. Regarding the damaged blind, we understand the importance of a restful sleep environment and will look into this matter to ensure a comfortable experience for all our guests.We hope to welcome you back for an improved experience in the future.Best wishes,Karim Haraké, General Manager

Dear Ali,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Karim Haraké, General Manager

Beste Saskia,Bedankt voor uw feedback.We zijn blij te horen dat u de netheid van onze kamers en de vriendelijkheid van ons team heeft gewaardeerd. Het spijt ons te vernemen dat het bed niet aan uw verwachtingen voldeed en u de voorzieningen als minimaal heeft ervaren. Hoewel we geen airconditioning of ventilatoren hebben, streven we ernaar om een comfortabel verblijf te bieden met de beschikbare middelen, waaronder een 24-uurs snack- en drankservice en een beveiligd parkeersysteem. Onze ontbijtoptie biedt een verscheidenheid aan koude buffetitems en voor gasten die eieren wensen, is er de mogelijkheid om te ontbijten bij het nabijgelegen Ibis Red.Met vriendelijke groet.Karim Haraké, General Manager

Dear Gustav,Thank you for taking the time to share your feedback.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Karim Haraké, General Manager

Beste Roy,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Karim Haraké, General Manager

Cher hôte,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir,Karim Haraké, General Manager

Beste Erik,Vriendelijk bedankt dat u de tijd heeft genomen een review te plaatsen.Spijtig dat uw verblijf niet geheel aan uw verwachtingen heeft voldaan. Onze excuses voor het ongemak. U mag dit altijd aan onze receptiemedewerkers meedelen zodat we samen een oplossing kunnen vinden. We hopen dat u desalniettemin van een goede nachtrust heeft genoten en plezierige herinneringen aan uw verblijf heeft!Hartelijke groeten,Karim Haraké, General Manager

Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Karim Haraké, General Manager

Dear Serge,Thank you for taking the time to share your opinion with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.All of the team look forward to seeing you again in the future.Kind regards,Karim Haraké, General Manager

Beste Els,Bedankt voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.Karim Haraké, General Manager

Dag Andrea,Dank u vriendelijk voor uw recensie.Het doet ons plezier te lezen dat uw verblijf OK was. Graag hadden we geweten wat u heeft gemist om uw verblijf nog aangenamer te maken.Met vriendelijke groet en hopelijk tot nog eens,Karim Haraké, General Manager

Cher Frederique,Merci de partager votre expérience avec nous.Nous sommes ravis que vous ayez trouvé notre hôtel idéal pour passer la nuit avant votre vol et que le rapport qualité/prix vous ait satisfait. Votre appréciation de la propreté de votre chambre et de l'état général de notre établissement nous honore, tout comme votre satisfaction concernant le service reçu et le confort de votre chambre. Ces éléments sont essentiels pour nous et nous sommes heureux d'avoir répondu à vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Karim Haraké, General Manager

Sehr geehrter Christian,vielen Dank für Ihre Bewertung.Wir freuen uns zu hören, dass unser Service Ihren Erwartungen entsprochen hat und danken Ihnen für die positive Rückmeldung. Es tut uns leid zu hören, dass Sie mit der Heizleistung und der Zimmergröße nicht vollständig zufrieden waren. Alle unsere Zimmer haben dieselbe, funktionale Größe, die auf Effizienz ausgelegt ist, und wir arbeiten stets daran, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir hoffen, dass Sie trotz dieser Punkte einen angenehmen Aufenthalt hatten.Freundliche Grüße,Karim Haraké, General Manager

Dear Hedie,Thank you for taking the time to share your feedback.We apologize for the concerns you've raised regarding cleanliness. Maintaining a clean and comfortable environment is a core value of our hotel, and we are disappointed to hear about your experience. Although we don't have an air conditioning system, we ensure all our rooms are well-ventilated and maintain a comfortable temperature. We also take pride in our secure parking facility, monitored for the safety and convenience of our guests. Your comments about the smell in the hallway are concerning, and we will look into this matter promptly to ensure that our high standards are upheld throughout the hotel.We hope to be able to welcome you back for an improved stay.Kind regards,Karim Haraké, General Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 전체적으로 만족하신 것 같아 다행입니다. 호텔 근처에 마트가 있어 편리하게 이용하실 수 있으셨다니 저희도 기쁘네요. 다만 호텔 레스토랑 재료 소진으로 인해 다소 불편을 겪게 해드린 점 죄송합니다. 남겨주신 의견을 통해 앞으로 더 나은 서비스를 제공하기 위해 발전하는 호텔이 되도록 하겠습니다. 소중한 의견 감사합니다. 부디 Diegem 에서 즐거운 여행 되셨길 바랍니다.다음에 Diegem 을 여행하신다면, 저희 호텔을 한 번 더 방문해주세요. 감사합니다.Karim Haraké, General Manager