Dear Elia, Thank you for this positive review of your stay.We're thrilled to hear you enjoyed the complimentary upgrade; our team takes great pride in offering little surprises that enhance our guests' stays. It's wonderful to know that our central location contributed positively to your visit, making it convenient for you to explore the city and access various transport options. Your recommendation is truly appreciated, and we're delighted that the cleanliness of our rooms, the condition of our hotel, and the service provided by our staff all met your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Marc UYTTERHOEVEN, General Manager

Gentile Claudio,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia trovato la pulizia delle nostre camere impeccabile, grazie al nostro servizio di pulizia giornaliero. È un piacere sapere che la condizione del nostro hotel, moderno e rinnovato nell'ultimo decennio, ha incontrato il suo apprezzamento. Inoltre, ci fa piacere che il servizio offerto dal nostro personale multilingue sia stato all'altezza delle sue aspettative.Speriamo di avere molto presto il piacere di ospitarla di nuovo. Cordiali Saluti,Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for your feedback.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. We hope to be able to welcome you for an improved experience in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Dear Giovanni,We thank you for your feedback and are happy to receive your 80 % quotation.Looking forward to host you again in our hotel, we remain,Yours truly,Marc UYTTERHOEVEN, Direttore generale

Gentile Ospite,Grazie per averci fatto conoscere la sua opinione.Ci fa piacere sapere di essere riusciti a garantirle una sistemazione ottimale nonostante la prenotazione all'ultimo momento. Cerchiamo sempre di rispondere al meglio alle esigenze di ciascun ospite al fine di regalare loro un'esperienza di soggiorno eccellente.In attesa di poterla accogliere di nuovo presso il Novotel Brussels City Centre, le porgiamo i nostri cordiali saluti.Marc UYTTERHOEVEN, Direttore generale

Dear guest, Thank you very much for given us such a good quotation and are totally satisfied with your quotation. Best regards, Marc UYTTERHOEVEN, Direttore generale

Gentile Gabrièle, Grazie per aver recensito il nostro hotel. Apprezziamo il fatto che abbia voluto evidenziare la grandezza e la pulizia delle camere, aspetti fondamentali per una permanenza serena e confortevole. Saremo lieti di riaverla fra noi. Cordiali saluti, Marc UYTTERHOEVEN, Direttore generale

Gentile Mirko, La ringraziamo per aver recensito il nostro albergo. Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura. Siamo felici che abbia gradito il nostro servizio cortese ed efficace; ci impegniamo molto per dare ai nostri ospiti un'esperienza unica ed è sempre molto bello quando riusciamo nel nostro intento. Grazie inoltre per l'accenno alla pulizia: un aspetto per noi fondamentale nel servizio ai nostri ospiti. Speriamo di avere molto presto il piacere di ospitarla di nuovo. Cordiali Saluti, Marc UYTTERHOEVEN, Direttore generale

Gentile Mirian, La ringraziamo per aver recensito il nostro hotel. Ci fa veramente piacere leggere che la sua esperienza presso la nostra struttura sia stata piacevole e positiva e che ne abbia apprezzato la posizione. Speriamo di avere presto il piacere di ospitarla di nuovo. Nel frattempo, le porgiamo i nostri cordiali saluti. Marc UYTTERHOEVEN, Direttore generale

Dear Manuel,Thank you for such a great review.It is heartening to hear that Novotel Brussels City Centre stood out as the best among the hotels you visited during your travels. We are delighted that the central location of our hotel contributed positively to your experience, allowing you to effortlessly enjoy the charm of Brussels.Your commendation of the room's spaciousness and cleanliness is greatly appreciated, and it is wonderful to know that our amenities, including the pool and bar, enhanced your stay with us. Although you did not have the chance to use the pool, perhaps on your next visit, you will have a moment to indulge in this relaxing feature.Above all, we are thrilled that the professionalism and excellence of our staff left a lasting impression. Our team strives to ensure every guest feels valued and cared for, and your acknowledgment of their efforts is truly rewarding. Thank you once again for choosing our hotel, and we look forward to the opportunity to serve you in the future.We look forward to a return visit from you in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Dear Stéphanie,Thank you for such a positive review.It is wonderful to know that you found the mattress to be fantastic, ensuring a comfortable night's sleep. Our central location is indeed perfect for exploring the heart of Brussels, and we're thrilled you took advantage of it. We pride ourselves on maintaining the highest standards of cleanliness and service, so your 100% satisfaction in these areas is particularly pleasing to us. Furthermore, we're glad the amenities provided in your room contributed positively to your stay. At Novotel Brussels City Centre, we aim to offer a seamless and enjoyable experience for all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Marc UYTTERHOEVEN, General Manager

Beste Carl, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier te lezen dat u de netheid van onze kamers, de staat van het hotel en de service die wij bieden zo hoog waardeert. Bij Novotel Brussels City Centre streven we ernaar om onze gasten een onvergetelijke ervaring te bieden en we zijn blij dat we aan uw verwachtingen hebben voldaan. Uw positieve woorden zijn een bemoediging voor ons allemaal en bevestigen dat onze inspanningen vruchten afwerpen.Mocht u in de toekomst nog eens onze prachtige stad willen bezoeken, dan staan wij graag weer voor u klaar.Graag tot een volgende keer!Met vriendelijke groeten,Marc UYTTERHOEVEN, General Manager

Dear Kumar,Thank you for your positive review.It's truly gratifying to read that our central location served as the perfect base for you to explore the city. We are also thrilled that the breakfast selection met your taste and provided a great start to your day.Your appreciation for the cleanliness of our rooms and the condition of our hotel is a testament to the diligence of our housekeeping and maintenance teams. We aim to maintain a high standard for our guests to enjoy.We are equally pleased to know that the service provided by our staff added to the excellence of your stay. It is our top priority to ensure that every guest feels well-cared for and valued.We look forward to seeing you again in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Estimado Abner Alejandro,Nos complace enormemente saber que nuestro servicio ha cumplido con sus expectativas y que la limpieza de nuestras habitaciones, así como las comodidades ofrecidas, hayan sido de su completo agrado. El equipo de Novotel Brussels City Centre se esfuerza día tras día para mantener nuestras instalaciones en óptimas condiciones y proporcionar un servicio excepcional. Su reconocimiento hacia la condición del hotel y la calidad de nuestro servicio nos motiva a seguir trabajando con la misma dedicación y pasión.Nos enorgullece haber contribuido a que su estancia en el centro de Bruselas fuera memorable y que haya disfrutado de la conveniencia de nuestra ubicación, perfecta para explorar la ciudad.Reciba nuestros mejores saludos y le hacemos llegar nuestra total satisfacción al comprobar que planea volver a visitarnos. ¡Hasta pronto!Marc UYTTERHOEVEN, General Manager

Beste Markus,Bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Vriendelijke groet en graag tot ziens,Marc UYTTERHOEVEN, General Manager

Estimada Sandra Carolina,Apreciamos que eligiera al Novotel Brussels City Centre y el tiempo que ha dedicado para dejarnos su comentario.Nos complace enormemente saber que disfrutó de la amplitud y comodidad de nuestras habitaciones, así como de la limpieza y el estado general del hotel. Es para nosotros un honor que destaque la calidad del servicio proporcionado por nuestro equipo.Aunque haya calificado los servicios de la habitación de manera neutral, nos gustaría recordarle que nuestro objetivo es ofrecer una experiencia completa y satisfactoria, y que disponemos de una gama de amenidades de alta calidad en todas nuestras habitaciones, incluyendo algunas características adicionales en nuestras habitaciones ejecutivas.Valoramos mucho sus comentarios positivos y esperamos seguir superando sus expectativas en futuras visitas.Esperamos tener el placer de volver a recibirlos muy pronto. Saludos cordiales,Marc UYTTERHOEVEN, General Manager

Dear Mathias,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,Marc UYTTERHOEVEN, General Manager

Cher hôte,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir,Marc UYTTERHOEVEN, Directeur général

Dear Utka, Thank you for taking the time to review your stay.We are pleased to hear that you found our service to be satisfactory and appreciate your positive remarks on this aspect.However, we regret to learn that certain aspects of your stay did not meet your expectations. While our rooms have been designed to provide comfort and convenience, we are constantly seeking ways to enhance our guest experience and we take your comments into consideration. Please rest assured that our hotel upholds a high standard of cleanliness, and we are committed to improving wherever possible. Regarding the amenities and condition of our rooms, we strive to maintain a contemporary feel within our facilities and will review your feedback as part of our ongoing efforts to update and refresh our accommodations.We are grateful for your comments as they assist us in our continuous goal to provide an exceptional service experience for every guest.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Mital, Thank you for your review.We are thrilled to hear that our breakfast hall staff provided impeccable service, reflecting our commitment to exceptional guest experiences. We regret to hear that some aspects of the room did not meet your expectations.Regarding the complimentary water, we offer a bottle upon arrival, and our team is always on hand to assist with any additional requests to enhance your stay. We are grateful for your acknowledgment of our dedicated service and hope that the positive aspects of your stay will encourage a return visit.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Jeremy,Thank you for your kind feedback.We are thrilled to hear that you found our rooms to be impeccably clean, reflecting our commitment to excellence in service. It's also gratifying to know that the condition of our hotel met your expectations and contributed to a memorable experience. Our staff will be delighted to learn that their efforts to provide top-notch service were so well appreciated.We look forward to welcome you soon. Marc UYTTERHOEVEN, General Manager

Dear Chantel,Thank you for taking the time to share your feedback with us.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Marc UYTTERHOEVEN, General Manager

Cher hôte,Merci pour ce retour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous serions ravis de vous recevoir à nouveau bientôt. Bien cordialement,Marc UYTTERHOEVEN, General Manager