Hall

Recensioni per Sofitel Brussels Europe

5 out of 5
Sofitel Brussels Europe
Place Jourdan 1, Brussels

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 482 su 664 recensioni" "
Valutazione di 8 - Buono. 143 su 664 recensioni" "
Valutazione di 6 - Soddisfacente. 26 su 664 recensioni" "
Valutazione di 4 - Scarso. 6 su 664 recensioni" "
Valutazione di 2 - Terribile. 7 su 664 recensioni" "

9,8/10

Pulizia

9,4/10

Personale e servizio

9,2/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Massimiliano

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Struttu Bella personale molto gentile e professionale
Soggiorno di 8 notti ad agosto 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 22 ago 2023
Dear Mr Massimiliano,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Eccellente

Francesco, Roma

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel in zona stategica. Struttura moderna. Camere ben pulite e piuttosto ampie. Servizio puntuale. Colazione non provata.
Soggiorno di 2 notti a febbraio 2020
Risposta di GRM, il giorno 24 feb 2020
Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

10/10 Eccellente

Corrado

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Molto accogliente. servizio impeccabile
Soggiorno di 3 notti a ottobre 2019
Risposta di GRM, il giorno 5 nov 2019
Dear M. Corrado, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

10/10 Eccellente

Pietro, Torino

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cinque stelle vere ma senza sfarzo.
Un eccellente hotel, non centrale ma comodo sia in auto che con i mezzi. La camera bella, spaziosa, pulita. Letto fantastico e frigobar in camera ottimo. Cinque stelle vere, senza fronzoli, senza sfarzo. Lo raccomando vivamente.
Soggiorno di 2 notti ad agosto 2018

8/10 Buono

Giancarlo, MILANO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
OTTIMO ALBERGO UN POCO LONTANO DAL CENTRO
Ottimo albergo nella zona del Parlamento Europeo. Per andare in centro bisogna utilizzare metro fermata Shuman ( a 300 mt dall'albergo) Forse è più un albergo business che per turisti

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Lorenzo, Padova

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo soggiorno
Abbiamo passato 5 giorni a Bruxelles, per visitare la città e altre città vicine, godendo dell'ottima posizione (comodo sia per il centro di Bruxelles, sia per prendere il treno e visitare altre città belghe) e dell'ottimo servizio del Sofitel Hotel. Il personale è super professionale e gentile, disposto ad aiutare anche in caso di difficoltà linguistiche. E' un hotel di lusso, quindi il servizio è corrispondente al livello dell'hotel stesso. Le camere avrebbero di conseguenza prezzi alti, ma, come nel nostro caso, è possibile trovare delle offerte eccellenti, senza per questo subire un trattamento differente. L'accoglienza è stata ottima, e l'impressione buona è stata poi confermata dall'esperienza avuta durante tutto il soggiorno.

10/10 Eccellente

Totoz, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel elegante vicino alla sede della EU
Ottima accoglienza, finanche affettata, upgrade camera, personale disponibile (signora My) che mi ha spiegato quanto necessario con garbo e chiarezza. camera eccellente, con vista panoramica e vicino alla terrazza. Molto comfortevole e con tutti gli accessori necessari per il viaggiatore d'affari. Colazione di buona qualita'

10/10 Eccellente

letizia, roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
vicino al Parlamento Europeo
L'aspetto esteriore non rispecchia la bellezza e la cura che si trova all'interno di questo bellissimo hotel, dotato anche di centro benessere. Per non parlare del letto estrememente comodo e confortevole..... si dorme meravigliosamente!!!!!

10/10 Eccellente

Angelica, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
weekend
Tutto per il meglio, tranne che un cappuccino ordinato in camera mi è costato ben 65 euro! Attenti dunque agli extra

10/10 Eccellente

giovanni, Alessandria, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
giudizio
ottimo hotel situato in zona tranquilla ma molto vicina alle istituzioni europee. Il quartiere è pieno di locali tipici e nelle immediate vicinanze c'è un fantasico parco.

10/10 Eccellente

Edward

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location
Soggiorno di 2 notti a marzo 2024
Risposta di Clara Rondini Guest Relation & Duty Manager, il giorno 17 mar 2024
Dear Mr Edward,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.We are glad to read you felt like "at home".I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,

10/10 Eccellente

Sarah

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parfait pour se rendre à la rue de la Loi
Soggiorno di 1 notte a febbraio 2024
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 13 feb 2024
Dear Mrs Sarah,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback

10/10 Eccellente

mendel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Clara Rondini Guest Relation & Duty Manager, il giorno 12 gen 2024
Dear Sir or Madam,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I will share it with our team.Kind regarsds,Clara RondiniGuest Relation & Duty Manager

10/10 Eccellente

fahd

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super séjour , tres bonne accueil, tres propre et très confortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 4 feb 2024
Cher Monsieur Fahd,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Europe pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et que vous avez plus particulièrement apprécié notre très bon accueil et nos chambres propres et très confortables. Nous espérons avoir la chance de vous accueillir très prochainement.

10/10 Eccellente

lisa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le personnel du Sofitel est chaleureux et tres professionnel. Les chalbres sont tres confortables et d'une grande propreté. Le petit déjeuner est très varié avec des options vegan et sans gluten. Situation idéale.
Soggiorno di 3 notti a novembre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 28 nov 2023
Chère Madame Lisa,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Europe pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement avec notre petit-déjeuner, notre personnel et nos chambres confortables.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 Eccellente

Espen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Minus for litt dårlig AC og ikke-fungerende kaffemaskin, men servicen veide opp. Fint rom og fine soner i hotellet.
Soggiorno di 3 notti a novembre 2023
Risposta di Sophie Contardi Guest Relation & Duty Manager, il giorno 22 nov 2023
Dear Mr Espen,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.I'm really sorry that you were not satisfied with our air conditionning, our technical manager will be notified of your comment. We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager

10/10 Eccellente

Luna

Soggiorno di 1 notte a novembre 2023
Risposta di Sophie Contardi Guest Relation & Duty Manager, il giorno 22 nov 2023
Dear Mrs Luna,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Eccellente

Léonard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 14 nov 2023
Dear Mr Léonard,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager

10/10 Eccellente

Mohammad, Giza

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were excellent, hotel is amazing, close ish to almost everything. It's mostly close to EU institutions though so you would have to walk a bit (30 mins) to get somewhere where you can do sightseeing and get good food. So really depends on what you are there for.
Soggiorno di 3 notti a ottobre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 22 ott 2023
Dear Mr Mohammad,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Buono

Sergei, Toronto

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location, quite, super access to so much in the city. Fantastic facilities, our junior suite was impeccable. Generally, very good service, especially at the bar and the restaurant; the valet was not up to par, the attitude has no place in hospitality.
Soggiorno di 2 notti a settembre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 22 set 2023
Dear Mr Sergei,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.However, I'm really sorry for the bad experience you had with our valley. In order to ensure that this type of situation does not occur again in the future, I will speak with our Front Office Manager.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Contardi Sophie Guest relation & Duty Manager

8/10 Buono

Mehmet Nurullah

Soggiorno di 1 notte a settembre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 16 set 2023
Dear Mr Mehmet Nurullah,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 Buono

Kim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Felt tucked away in a neighborhood versus in busy in the middle of everything. Room was hot and difficult to regulate temperature especially when sleeping.
Soggiorno di 3 notti a settembre 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 16 set 2023
Dear Mrs Kim,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However, I have noticed that you were not very satisfied with our air conditioning system. I apologize for that and rest assured that our technical manager will be notified of the situation in order to resolve it. Thank you again for sharing your experience,

8/10 Buono

Juergen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 16 set 2023
Dear Mr Juergen,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 Buono

Chus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was too far from the center Very nice and quiet
Soggiorno di 2 notti ad agosto 2023
Risposta di Contardi Sophie Guest Relation & Duty Manage, il giorno 16 set 2023
Dear Mr Chus,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Eccellente

ROGELIO, STUDIO CITY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
About 20minutes walk to city center crossing a nice park and many foods choices around the hotel. Clean hotel and room, will stay again. All staff very nice and approachable.
Soggiorno di 4 notti ad agosto 2023
Risposta di Contardi Sophie Guest Relations & Duty Manager, il giorno 16 set 2023
Dear Mr Rogelio,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us.Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,

2/10 Terribile

Maria

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
For a five star hotel the amenities provided were very poor
Soggiorno di 1 notte ad agosto 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 16 set 2023
Dear Mrs Maria,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I would appreciate it if you could provide us with more details regarding what you expected from us regarding our amenities in order to ensure that you are satisfied with your stay in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Très bien, je recommande
Très bon séjour, le personnel était aux petits soins. Particulièrement Jimmy qui met l’ambiance au petit déjeuner et au bar, il est adorable avec les enfants.
Soggiorno di 2 notti ad agosto 2023
Risposta di Contardi Sophie Guest Relations & Duty manager, il giorno 26 ago 2023
Cher Client,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement de notre personnel qui était au petit soin pour vous.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 Eccellente

Peggy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top
Extraordinaire confort du lit
Soggiorno di 2 notti ad agosto 2023
Risposta di Contardi Sophie Guest Relations & Duty manager, il giorno 26 ago 2023
Cher Monsieur Peggy,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement de nos lits.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

8/10 Buono

mojgan, Laguna Hills

Soggiorno di 1 notte ad agosto 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 16 set 2023
Dear Mr Mojgan,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Eccellente

mojgan, Laguna Hills

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice
Soggiorno di 2 notti ad agosto 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 22 ago 2023
Dear Mr Mojgan,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super séjour
Excellent séjour, Un point d'honneur tout particulier au professionnalisme du personnel, aux petits soins et très à l'écoute que ce soit à l'accueil ou en salle. Un excellent petit déjeuner avec beaucoup de choix. Nous recommandons vivement cet hotel.
Soggiorno di 3 notti ad agosto 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 22 ago 2023
Chère Madame Canville,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement au professionnalisme du personnel. Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 Eccellente

Natalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent sejour
Excellent sejour, par contre le parking est tres cher, il devrait être gratuit pour les clients de l’hotel.
Soggiorno di 3 notti ad agosto 2023
Risposta di Contardi Sophie Guest relation & Duty manager, il giorno 22 ago 2023
Chère Madame Natalia,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction.En ce qui concerne le parking, j'informerai la direction de votre suggestion.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 Eccellente

David

Soggiorno di 1 notte ad agosto 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 12 ago 2023
Dear Mr David,The Sofitel's team would like to thank you for your time and your 10/10 rating.It is a pleasure to see that you enjoyed your stay with us.We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable.We are looking forward to welcome you back soon for another Sofitel experience.Yours Sincerely,

2/10 Terribile

Abhinav

Soggiorno di 1 notte ad agosto 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 8 ago 2023
Dear Mr Abhinav,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.For us to be able to provide some explanations and improve our service, we would appreciate if you could provide more details about the situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Eccellente

Rene

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect hotel, nice rooftop bar as well.
Soggiorno di 1 notte a luglio 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 28 lug 2023
Dear Mr Rene,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Eccellente

hector

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 28 lug 2023
Dear Mr Hector,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

4/10 Scarso

Gilda

Soggiorno di 2 notti a luglio 2023
Risposta di Sophie Contardi Guest Relation & Duty Manager, il giorno 24 lug 2023
Dear Mrs Gilda,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Could you please provide us more informations about your stay in order to provide you explanations about the situarion and to be able to do better for your futures stay ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Eccellente

Martin, Scarborough

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, staff was amazingly friendly and the room was quite and extremely well appointed and clean.
Soggiorno di 2 notti a giugno 2023
Risposta di Contardi Sophie Guest Relation & Duty Manager, il giorno 29 giu 2023
Dear Mr Martin,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us particulary with our great location, our friendly staff, our very quiet rooms and extremely well appointed and clean.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Eccellente

Narvik

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice location clean hotel
Soggiorno di 2 notti a giugno 2023
Risposta di Contardi Sophie Guest relation & Duty manager, il giorno 24 giu 2023
Dear Mr Narvik,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us especially with the service and the atmosphere of our establishment.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Eccellente

MIGUEL

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful and comfortably
Soggiorno di 1 notte ad aprile 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 26 giu 2023
Dear Mr Miguel,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Buono

Olivia

Soggiorno di 3 notti ad aprile 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 26 giu 2023
Dear Mrs Olivia,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Eccellente

castro

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 5 notti a marzo 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 26 giu 2023
Dear Mr Castro,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Eccellente

KATIE

Soggiorno di 1 notte a marzo 2023
Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 26 giu 2023
Dear Mrs Katie,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Buono

Jomay

Soggiorno di 3 notti a gennaio 2023
Risposta di Laurence , il giorno 25 gen 2023
Dear Madam, Dear Sir, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. We are more than delighted to learn that you were satisfied by your stay with. Please rest assure that I will share your comments with our team and do not hesitate to share any additional comment you might have.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Eccellente

Marie-Christine

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
un service impeccable , top accueil
Soggiorno di 1 notte a dicembre 2022
Risposta di ok Laurence, il giorno 19 dic 2022
Chère Madame; Nous vous remercions pour vos commentaires suite à votre récent séjour au Sofitel Brussels Europe.C’est avec grand plaisir que nous recevons votre évaluation de nos services et sommes ravi de constater que votre séjour vous a apporté entière satisfaction.Soyez assuré que nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Cordialement, Laurence Umulisa Guest Relation and Duty Manager

10/10 Eccellente

Sabrina

Soggiorno di 1 notte a dicembre 2022
Risposta di Laurence , il giorno 14 dic 2022
Dear Madam, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Eccellente

VIKRAM, calgary

Risposta di Contardi Sophie Guest relation & Duty Manager, il giorno 26 giu 2023
Dear Mr Vikram,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Buono

Cheryl, new york

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room service messed up my orders several times.
Risposta di Laurence , il giorno 14 dic 2022
Dear Madam, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Eccellente

Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2022