Dear Cristian,Thanks for taking the time to share your views about your visit to our hotel.We are delighted to know that you appreciated our hotel's condition and the service provided by our team. However, we regret to hear that you experienced some noise in your room. We apologize if this did not meet your expectations and we will take your feedback into consideration for future improvements.We hope that we have the pleasure of welcoming you back. With very best wishes,Ben, Guest Experience Specialist

Gentile Antonio,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la qualità del servizio e delle camere nelle sue precedenti visite. Tuttavia, ci dispiace molto che la sua ultima esperienza non sia stata all'altezza delle aspettative. Riguardo alla mancanza delle persiane scorrevoli nella sua camera, ci scusiamo per l'inconveniente e terremo in considerazione il suo feedback per migliorare la nostra offerta. Per quanto riguarda la porta della toilette, ci dispiace che abbia riscontrato problemi nel chiuderla e ci assicureremo che venga controllata e riparata. Infine, ci dispiace sentire che il personale non è stato cortese come avrebbe dovuto essere. Prendiamo molto sul serio il suo feedback e ci impegneremo a migliorare la formazione del nostro personale per garantire un servizio eccellente in futuro.Speriamo davvero di poterla ospitare di nuovo presso il The Hotel Brussels in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Ben, Guest Experience Specialist

Gentile Antonio,Grazie per averci fatto conoscere la sua opinione.Ci fa piacere che abbia sottolineato la silenziosità della camera e la splendida vista di cui ha potuto godere, aspetti che contribuiscono a rendere la permanenza piacevole e rilassante.Ci dispiace, invece, che la disposizione del bagno non abbia soddisfatto le sue esigenze, nonostante l'ambiente sia pensato in maniera funzionale e dotato di tutti i comfort necessari.Speriamo davvero di poterla ospitare di nuovo presso il The Hotel Brussels in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Ben, Guest Experience Specialist

Gentile Nina,Grazie per aver recensito il nostro hotel.Ci fa molto piacere sapere che il suo soggiorno sia stato ottimo da ogni punto di vista. Lavoriamo con grande impegno per raggiungere questo obiettivo e le sue parole ci incoraggiano a proseguire su questa strada.La ringraziamo, inoltre, per aver sottolineato la qualità del servizio svolto dal nostro staff, il cui lavoro rappresenta uno dei principali punti di forza dell'hotel.Con la speranza di averla ancora come nostra gradita ospite, le porgiamo i più cordiali saluti.Ben, Guest Experience Specialist

Dear Nathalie,Thank you for taking the time to share your review.We are pleased that we were able to meet your expectations.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.It would be a pleasure to welcome you back.Kind regards,Boris, Front office

Gentile Stefano,Grazie per averci fatto conoscere la sua opinione.Dal rating massimo che ha assegnato alla nostra struttura, riteniamo che la sua permanenza sia stata positiva sotto ogni aspetto. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e la sua valutazione, oltre ad essere una grande gratificazione, ci incoraggia a proseguire su questa strada.Con la speranza di riaverla nuovamente come nostro ospite presso il The Hotel Brussels, le porgiamo i nostri più cordiali saluti.Boris, Front office

Gentile Nadia,La ringraziamo per questa recensione positiva.Siamo molto lieti che il suo soggiorno sia stato piacevole e tranquillo, nonostante la stanza non fosse in condizioni del tutto ottimale. Ci scusiamo e la ringraziamo per la segnalazione: faremo immediatamente i dovuti controlli.Ci auguriamo di poter riceverla di nuovo in futuro. Cordiali saluti,Boris, Front office

Dear Angelo,Thanks for taking the time to share your views of your stay at our hotel.We apologize regarding your dining experience and that it could not fully meet your needs and expectations. However, do not hesitate to contact us to let us know of your experience in detail which might help us undertake corrective action to improve our offering.We look forward to welcoming you for another pleasant stay. Best wishes.Boris, Front office

Gentile Mario, La ringraziamo per la sua recensione. Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura. Siamo felici che abbia gradito il nostro servizio cortese ed efficace; ci impegniamo molto per dare ai nostri ospiti un'esperienza unica ed è sempre molto bello quando riusciamo nel nostro intento. Grazie inoltre per l'accenno alla pulizia: un aspetto per noi fondamentale nel servizio ai nostri ospiti. Con la speranza di riaverla nuovamente come nostro ospite, porgiamo i nostri più cordiali saluti. Frederik, Rooms Operation Manager

Gentile Riccardo, La ringraziamo per aver condiviso la sua opinione sul nostro hotel. Apprezziamo la sua menzione riguardo la vista di cui ha potuto godere dalla sua stanza, un aspetto che contribuisce a rendere ancora più piacevole il soggiorno. Ci dispiace dell'inconveniente avuto con il sistema di riscaldamento, ma allo stesso tempo siamo felici che il nostro personale abbia risolto il problema assicurandole un sereno proseguo della permanenza. Saremo lieti di poterla accogliere ancora al The Hotel - Brussels in futuro, Le porgiamo i nostri cordiali saluti. Laurice, Digital Experience Manager

Gentile Marcello, La ringraziamo per averci fatto conoscere la sua opinione. Ci fa piacere il fatto che abbia evidenziato la modernità della struttura, la quale contribuisce a rendere pratico e confortevole il soggiorno dei nostri ospiti. Apprezziamo poi la sua menzione riguardo la bellissima vista sulla città che si può godere dall'hotel, un dettaglio che rende indimenticabile il soggiorno da noi. Saremo felici di poterla accogliere ancora al The Hotel - Brussels in futuro. Le porgiamo i nostri cordiali saluti. Yvonne, Digital Experience Manager

Gentile Fabio, La ringraziamo per aver recensito la nostra struttura. Ci dispiace del disguido avuto i primi due giorni, ma siamo comunque felici che il problema sia stato risolto. Apprezziamo la sua menzione per quanto riguarda la posizione dell'hotel, a pochi passi dal centro città e in una zona ricca di attrazioni turistiche. Ci fa piacere anche il fatto che abbia evidenziato l'ottimo stato della struttura, un aspetto molto importante per una permanenza piacevole e accogliente. Saremo felici di poterla ospitare ancora al The Hotel - Brussels in futuro. Le porgiamo i nostri auguri per un felice anno nuovo. Yvonne, Digital Experience Manager

Cher hôte,Merci pour ce superbe commentaire.Il est gratifiant de savoir que vous avez apprécié l'amélioration apportée à votre réservation, vous permettant d'expérimenter le luxe de notre palace ainsi que la vue imprenable qu'offre The Hotel Brussels.Nous sommes fiers que la propreté de nos chambres et l'état impeccable de notre établissement aient contribué positivement à votre expérience globale.Nous prenons note de votre retour concernant le service et regrettons que vous n'ayez pas été entièrement satisfait. Sachez que nous sommes engagés à offrir un service d'excellence et restons attentifs à vos impressions pour constamment nous améliorer.La qualité des équipements de nos chambres est un aspect que nous chérissons et il nous réjouit qu'ils aient répondu à vos attentes, complétant ainsi la sensation de bien-être ressentie lors de votre séjour.Au plaisir de vous revoir,Michelle, Front Office Supervisor

Dear Sir,Thank you for sharing your experience with us.We are delighted to hear that you found our prices reasonable for our prime location, and that the features of our room met your expectations. Accessibility to trains and metros is indeed one of our key advantages, and we are glad this aspect of your stay was convenient.However, we apologize for any inconvenience experienced with the towels and the bathroom lighting. We continuously strive to improve our guest experience and your comments are invaluable to us. Rest assured, we are exploring ways to ensure all aspects of our accommodation are nothing short of excellent.The Hotel Brussels remains committed to providing a memorable and comfortable experience for all our guests, and we are pleased that the overall conditions and service met your satisfaction.We are looking forward to welcoming you again. All the best!Boris Pérez, Front Office Manager

Dear Mariia,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to know that our modern accommodations and the exceptional views over the city met your expectations and contributed to a pleasant stay. Your appreciation of our sauna's incredible view, the variety and quality of our breakfast offerings, as well as the service at our bar, fill us with great pride.We are also pleased to hear that our staff's friendliness and the walkable uptown location of The Hotel Brussels added to the allure of your visit. It is wonderful to learn that you took advantage of our complimentary walking tour and found Mark's guidance and knowledge about the city's architecture to be insightful.Thank you for choosing us for your stay in Brussels, and for recognizing our commitment to providing a perfect service experience. Your gracious comments are a testament to our team's dedication to excellence.It would be our pleasure to have you return on another occasion. Very best wishes,Michelle, Front Office Supervisor

Dear Albert,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Michelle, Front Office Supervisor

Dear Arkadi,Thank you very much for this kind review.We are thrilled to hear that you enjoyed the excellent rooms, which are a testament to our dedication to comfort and design, as well as our prime location that offers convenience and enhances our guests' experience.It is gratifying to know that the quality and variety of our breakfast offerings made a positive start to your day, and that the cleanliness and condition of our hotel added to the enjoyment of your stay. At The Hotel Brussels, we take pride in maintaining our high standards across all areas of service.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Michele, Front Office Supervisor

Dear Chrystalla,We'd like to thank you for this positive feedback about your stay in our hotel.It is a pleasure to know that the cleanliness of our rooms met your expectations and that you found the overall condition of our hotel to be of the highest standard. We take pride in maintaining a welcoming and vibrant atmosphere for all our guests. Additionally, we are thrilled that the unique scent of our hotel contributed positively to your experience, enhancing the ambiance of your visit.We are also grateful for your compliments on our service; our team is committed to providing exceptional service to ensure a memorable stay for each guest. Your appreciation is a wonderful testament to their dedication.Thank you once again for choosing The Hotel Brussels, and for your gracious feedback.It would be our pleasure to have you return on another occasion. Very best wishes,Michele, Front Office Supervisor

Dear Sir,Thank you very much for this kind review.We are thrilled to learn that the cleanliness of our rooms met your impeccable standards, and that you found comfort in our beds, designed for a restful sleep experience.It is also gratifying to hear that you enjoyed the facilities at our gym, ensuring a rejuvenating visit for wellness enthusiasts like yourself.Furthermore, your commendation of The Iris, our in-house restaurant, fills us with pride as we strive to offer culinary delights that complement the overall guest experience.We are delighted to have delivered the high level of service we are known for, contributing to the overall positive impression of your stay.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Michelle, Front Office Supervisor

Dear Sir,Thank you very much for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Valerie, Front desk Supervisor

Apreciada Veronica, Ha sido un placer recibir su última visita y su excelente valoración.Nos complace saber que encontró nuestra ubicación conveniente y que el trato recibido por nuestro equipo estuvo a la altura de sus expectativas. La limpieza es una de nuestras máximas prioridades y su reconocimiento hacia este aspecto nos llena de orgullo.Lamentamos si hubo algún aspecto de nuestro servicio o de las amenidades de su habitación que no haya cumplido completamente con sus deseos. Continuamos esforzándonos diariamente para ofrecer instalaciones y servicios de alta calidad. Por favor, tenga en cuenta que en The Hotel Brussels, estamos comprometidos con la mejora continua y valoramos enormemente los comentarios de nuestros huéspedes.Es reconfortante saber que ha disfrutado de aspectos clave de su experiencia con nosotros. Nos esforzamos por brindar un servicio de excelencia y esperamos que estos detalles positivos sean los que prevalezcan en su memoria.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un cordial saludo,Michele, Front Office Supervisor

Dear Sir,It's a real reward to receive such a great review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Valerie, Front Desk Supervisor

Dear Sir,Thank you for taking the time to review your recent stay.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Michele, Front Office Supervisor

Dear Sir,Thank you for such a positive review of your stay.We are delighted to learn that our staff's courteous and helpful nature contributed to a memorable stay at The Hotel Brussels. It is gratifying to hear that the cleanliness of your room and the overall condition of our hotel met your expectations.Our team strives to deliver impeccable service, and your commendation serves as a wonderful affirmation of their efforts.We are committed to ensuring that each guest's experience is nothing short of spectacular, and your review motivates us to continue to maintain the high standards that The Hotel Brussels is known for.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,MichelleFront Office Supervisor

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you enjoyed dining at our restaurant and found it to be a highlight after exploring the city. The culinary experience at The Hotel Brussels is something we take great pride in.We hope to see you again in the future.Best regards,Michele, Front Office Supervisor

Dear Sunil,Thank you for taking the time to review your recent stay.We are delighted to learn that the views from your room provided a lovely backdrop to your stay and that the room's spaciousness met your expectations. We are also pleased that the room's amenities and the comfort of the bed contributed positively to your experience. It is always a joy to hear when our guests have had an opportunity to relax and enjoy the quality of our facilities, including the refreshing rain shower. The breakfast at The Hotel Brussels is indeed designed to offer a variety of high-quality options to start the day right, and we are glad it set you up for an enjoyable day in Ghent. We appreciate your comment regarding our location. While we are a short stroll from the historic center, we hope that the vibrant atmosphere of our uptown location added to the charm of your visit.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,MichelleFront Office Supervisor

Beste Markus,Bedankt voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Michelle, Front Office Supervisor

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We are sorry to hear that your experience did not meet your expectations in certain aspects such as room cleanliness, hotel condition, service, and room amenities. We strive to maintain high standards in all areas and regret that we did not achieve this during your stay. We are pleased to hear that you found some aspects of your stay satisfactory, and we would like to assure you that we will continue to work diligently to ensure our guests' comfort and satisfaction. We would appreciate the opportunity to discuss your experience in more detail, please feel free to reach out to us directly.We hope that we may have the pleasure of seeing you again in the future. Kindest regards,MichelleFront Office Supervisor

Dear Sir,It's a real reward to receive such a great review.We are thrilled to hear that our prime location provided the perfect setting for your shopping and dining endeavors, and that the impeccable state of your room made for a pleasant stay. It is gratifying to know that our commitment to maintaining a clean and well-conditioned environment has resonated with you. Moreover, your compliments on the service are particularly appreciated, as our team strives to deliver exceptional experiences to all of our guests.Your feedback is invaluable and serves as a testament to the efforts we make to ensure that every stay is memorable. Be assured that your positive comments have been shared with the team, who join me in expressing our collective joy in having contributed to such a positive experience.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Valerie, Front Desk Supervisor

Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services.Au plaisir de vous revoir parmi nous,Valerie, Front Desk Supervisor

Sehr geehrter Herr, Wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Es freut uns zu hören, dass Sie die Bequemlichkeit und Sauberkeit unseres Hotels sowie unser Frühstücksangebot positiv hervorheben. Wir sind bestrebt, unseren Gästen ein angenehmes Erlebnis zu bieten und schätzen Ihre Anerkennung sehr. Bezüglich Ihrer Anmerkung zur Schalldämmung bedauern wir, dass diese nicht Ihren Erwartungen entsprochen hat. Wir sind uns bewusst, dass einige Gäste die Geräuschisolierung in den Zimmern und Korridoren als verbesserungswürdig empfinden und nehmen Ihr Feedback ernst. Wir möchten Ihnen versichern, dass wir kontinuierlich daran arbeiten, den Komfort unserer Gäste zu verbessern und lösungsorientiert zu handeln.Vielleicht geben Sie uns ja die Chance Ihre Meinung zu revidieren. Freundliche Grüße,MichelleFront Office Supervisor

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will return on another occasion. Best wishes,MichelleFront Office Supervisor

Dear Sir, We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed the excellent shower with its electric blinds and the great view from your room. It is also wonderful to know that our breakfast met your expectations and that you found our staff to be pleasant. We appreciate your feedback on the dinner menu and understand that our unique offerings may not align with everyone's tastes. Rest assured that we are committed to providing high-quality culinary experiences and will take your comments into consideration. We are glad that our location served you well, being in close proximity to the fashionable Louise shops and within walking distance to the historic old town, as well as the convenience of the nearby metro.We hope to welcome you back. Best wishes,Valerie, Front Desk Supervisor

Dear Sir,Thank you for such a positive review of your stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

Geachte Arno,We betreuren het ten zeerste te horen over uw recente ervaring in ons hotel. Uw feedback is voor ons zeer belangrijk en we vinden het spijtig dat we niet aan uw verwachtingen hebben voldaan tijdens uw verblijf.Onze excuses voor het ongemak dat u heeft ervaren doordat u vanwege hoge bezettingsgraad in het hotel moest uitwijken naar een andere accommodatie. We begrijpen hoe frustrerend dit kan zijn en we bieden onze oprechte excuses aan voor het eventuele ongemak en de teleurstelling die dit heeft veroorzaakt.Wees ervan verzekerd dat we uw feedback serieus nemen en onze procedures zullen herzien om dergelijke situaties in de toekomst te voorkomen.We zouden graag de kans krijgen om het goed te maken en uw perceptie van ons hotel te verbeteren. We hopen op een nieuwe kans om u weer te mogen verwelkomen en u een betere ervaring te bieden.Met vriendelijke groet,Michelle Front Office Supervisor

Cher Kameron,Merci pour ce commentaire suite à votre séjour dans notre établissement.Nous sommes ravis que vous ayez apprécié notre emplacement stratégique ainsi que la vue imprenable qu'offrent nos chambres. Il est également réconfortant de savoir que l'accès à notre parking et aux transports en commun a été pratique pour vous.Nous prenons note de vos remarques concernant la taille de la chambre et le chauffage. Sachez que la taille de nos chambres est conçue pour maximiser le confort et l'espace, tout en offrant une vue spectaculaire sur la ville. Nous regrettons que la température de la chambre n'ait pas été à la hauteur de vos attentes et nous restons ouverts pour discuter plus en détail de cette expérience. En ce qui concerne le lit, nos chambres sont équipées de lits king-size ou twin pour assurer une qualité de sommeil optimale, et nous sommes attentifs à l'expérience de nos clients de grande taille pour leur offrir le meilleur confort possible.Nous sommes également fiers de notre engagement envers l'environnement en tant qu'hôtel labellisé Green Key, et nous tenons à rassurer nos clients que chaque décision prise s'inscrit dans cette démarche de développement durable.Nous espérons vous accueillir à nouveau,Boris PérezFront Office Manager

Chère Madame, Cher Monsieur,Merci pour ce superbe commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau prochainement dans notre établissement,Valerie, Front Desk Supervisor

Dear Michael,It's a real reward to receive such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,MichelleFront Office Supervisor

Dear Marc,Thank you for taking the time to review your stay.We are thrilled to hear that you found our staff to be great and efficient. It is gratifying to know that the Panorama Lounge provided you with stunning views and an experience worth recommending. The inclusion of refreshments and hot snacks as part of the room's amenities is something we take pride in, and we're glad you enjoyed it.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Michele, Front Office Supervisor

Dear Bernd,We thank you for taking the time to share your feedback about your recent stay.We are delighted to hear that you found our breakfast to be very good and were pleased with the cleanliness of our rooms, along with the overall condition of our hotel and the amenities provided. It is rewarding to know when our efforts in offering a variety of fresh, tasty breakfast options and well-maintained facilities resonate positively with our guests.We truly regret to learn that your stay was disrupted by noise from other guests during the night. Although we strive to ensure a peaceful environment for all our guests, it is challenging to control the behavior of every individual, especially when incidents occur outside of our immediate areas of supervision.Please rest assured that we value your comfort and satisfaction, and we are committed to providing a serene atmosphere for all our visitors. We regret that this isolated incident influenced your overall impression and would like to extend an invitation to discuss your experience in more detail. We would be grateful for the opportunity to restore your confidence in our hotel.We look forward to welcoming you back.Best regards,Michele, Front Office Supervisor

Cher hôte,Merci pour votre sympathique commentaire.Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé. Merci de mentionner le confort et la propreté de votre chambre.Au plaisir de vous accueillir à nouveau prochainement dans notre établissement,Ben, Guest Experience Specialist

Chère Jacqueline,Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé. Merci de mentionner le confort et la propreté de votre chambre.À bientôt pour une expérience tout aussi agréable. Bien à vous,Ben, Guest Experience Specialist

Dear Valerie,Thank you for sharing your opinion after your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next stay.Best wishes,Ben, Guest Experience Specialist

Dear Niilo,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

Dear Tracy, Thank you so much for these kind comments about your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Kind regards,Ben, Guest Experience Specialist

Cher hôte,Merci infiniment pour votre gentille appréciation de notre établissement.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous recevoir à nouveau,Michele, Front Office Supervisor