Hello Ms.Browne, My name is Jonelle. I am the Operations Manager at Bellissimo. I thank you for your review of our property. I am grateful that you chose Bellissimo for your recent stay in Tobago. I enjoyed hosting you at Bellissimo. I thank you for highlighting the positive and negative aspects of your stay. I must humbly and sincerely apologize for the fact that your stay was not as enjoyable as it should have been at Bellissimo. The Male property manager highlighted the issues you mentioned to the other managers and we are presently taking steps to rectify the said issues in the best way possible. I hope that if you decide to visit Tobago again, you will allow us to accommodate you again and show you our unique brand of hospitality. Yours Respectfully, Jonelle Operations Manager