We loved the quiet, spacious apartment, balcony, views, and neighborhood. This rental was terrific value for a long stay. Laura was cheerfully accommodating when we had to change our arrival date and our departure time, and she kindly made our pre-dawn check-in painless.
Host services during our stay were sometimes hotel-quality, other times spotty. To her credit, Laura provided us a wealth of valuable advice for our stay, and it took her only minutes to have a corkscrew delivered to our door!
Other requests went unfulfilled for days. Though promised before we arrived, we did not get a second set of keys (needed for building entry and exit) until the 10th day of our 12-day stay, which was a real issue when one or both of us were out of the building on different schedules, as there is no staff in the lobby, and you need to use a key fob to unlock doors to enter as well as exit the building.
We did not have the promised A/C in our BR for nearly all of our stay, and despite repeated requests, never got hand towels for the bathroom, a first for us with a VRBO property.
These lapses notwithstanding, Laura is a lovely person who offers extraordinary value for travelers, and we're glad we found this apartment.