I had personally spoken to the front desk, returning their call to reconfirm the reservation, and had made arrangements for an upstairs room. When we arrived, we were given a downstairs room. The clerk has no answers. There's an entire ashtray of cigarette butts all along the side of the bed, there's no plug to take a bath, there's hairs all over the bathroom floor and the free breakfast is coffee, tea and cinnamon rolls. I will be posting pictures on the Google reviews.