Vacanze Burghead

The front desk had a miscommunication as to how to get to the hotel around a closed road crash which cost us 1.5 hours of driving and not being able to get there. We asked for a partial refund and they were unhelpful. It ultimately was a misunderstanding of which direction we were coming from and which road block we were needing to get around I found dealing with them after the fact very not compassionate even if they couldn’t offer a refund, making it feel entirely like my fault for not being willing to drive 2.5 more hours on the 154 mile detour that was there saying I was the only guest not to make it. A great way to make someone want to return! Make them feel bad about it.