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Recensioni per Cairo Pyramids Hotel

5 out of 5
Cairo Pyramids Hotel
Alexandria Road, Giza

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 66 su 279 recensioni" "
Valutazione di 8 - Buono. 102 su 279 recensioni" "
Valutazione di 6 - Soddisfacente. 61 su 279 recensioni" "
Valutazione di 4 - Scarso. 24 su 279 recensioni" "
Valutazione di 2 - Terribile. 26 su 279 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

7,2/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura valida ben curata, personale molto gentile e disponibile, ottimo ristorante, meno buono il servizio delle agenzie dei tour guidati all’Interno dell’hotel
Soggiorno di 10 notti a ottobre 2018
Risposta di Inas Sultan, il giorno 8 set 2019
Dear Our Beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Stefano, Venezia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel in generale buono rapporto qualità prezzo ottimo ristorante ottimo personale ottimo l'arredamento Delle camere un po' obsoleto ma visti i prezzi niente da dire
Soggiorno di 10 notti a ottobre 2018
Risposta di Inas Sultan, il giorno 25 ott 2018
Dear Stefano We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

8/10 Buono

Stefano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo ben curato e servizio all'altezza
Camera pulita e ben tenuta. Personale sempre disponibile per ogni esigenza. Struttura ben curata, con pulizie di buon livello attente ai dettagli. La struttura si presenta bene e il soggiorno risulta molto piacevole.
Soggiorno di 2 notti ad aprile 2018
Risposta di Inas Sultan, il giorno 2 mag 2018
Dear Mr.ben We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you, we highly appreciate your concern, we hope that your stay with us was up to your expectation We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Soddisfacente

sandro

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
buon hotel con qualche pecca
si presenta molto bene sia all'esterno che nella hall; passando vicino ad una bella piscina, ci portano nella camera stile bungalow in muratura, molto spaziosa e con vista piramidi (a breve distanza) ma: manca il terzo letto prenotato, non funzionano cassaforte e aria condizionata, pavimento molto sporco, la porta del bagno non chiude. Protestiamo e dopo qualche tentativo di riparazione ci trasferiscono nella parte nuova un edificio nello stesso complesso ma su più piani: camera bellissima e spaziosissima (praticamente un appartamento) lussuosa anche se con piccole stonature probabilmente ancora da rifinire (p.e. si usa l'ascensore di servizio, qua e là le rifiniture lasciano a desiderare). Ottima e con ampia scelta la colazione. Molto scadente il servizio di transfer per l'aeroporto: prenotato limousine a 35$ tramite l'albergo ma il servizio è gestito da un'altra società nella hall, pagamento in contanti in dollari, in sterline egiziane o in euro; scegliamo di pagare in euro e scopriamo che il cambio si inverte e dovremmo pagare 40 invece di 30: preleviamo al bancomat sterline egiziane e il cambio torna a posto. Scopriamo che la limousine è un'utilitaria piuttosto scassata, dulcis in fundo, nonostante abbiamo ben specificato compagnia aerea e terminal ci lasciano al terminal sbagliato (fortuna che c'è un solo aeroporto al Cairo), ci dobbiamo spostare autonomamente di corsa con tutti i bagagli utilizzando la metro interna e arriviamo giusto in tempo per l'imbarco
Soggiorno di 2 notti ad agosto 2017
Dear Guest Thank you for choosing our hotel We are happy that you enjoyed with us We look forwarded to see you soon best regards Inas Sultan

8/10 Buono

Giuliano, Roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggio di lavoro
La location è ottima se si vogliono visitare le piramidi e nel prossimo futuro il nuovo museo egizio ( un'opera veramente faraonica ) L'hotel pulito e confortevole, due piscine ed ampie stanze, un piacevole giardino dove potersi sedere e bere una birra.
Risposta di Inas Sultan, il giorno 4 dic 2016
Dear Guest We would like to thank you for your recent visit to Moevenpick Cairo Pyramids It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We wish you all the best in your businesses and personal endeavors Inas Sultan Quality Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Buono per visitare le Piramidi.
Buona location come base per una visita delle Piramidi ma lontano dal Cairo. Buon standard europeo a un prezzo interessante.
Risposta di inas.sultan@movenpick.com , il giorno 19 dic 2016
Dear our beloved guest, Please let us thank you for posting your precious comment via Expidia.com website followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Moevenpick Cairo Pyramids in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Moevenpick Hotels and resorts. With best regards, Inas Sultan

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Moevenpick Resort Cairo-Pyramids
tutto ok

8/10 Buono

janice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The internet was poor and the staff was somewhat ambivalent about the on going problem.
Soggiorno di 1 notte a novembre 2023
Risposta di Shereen Anis, il giorno 27 nov 2023
Dear Janice, We would like to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share your comments. We highly appreciate your concern and we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect. So please accept our sincere apology for the inconvenient caused during your stay and note that all your comments discussed with the concerned departments for action. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable. Yours Sincerely, Hotel Management Team

8/10 Buono

Patricia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent Breakfast, large suite but the suite needs updating.
Soggiorno di 1 notte a ottobre 2023
Risposta di Shereen Anis, il giorno 4 nov 2023
Dear Patricia,Let me seize this opportunity to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share with us your wonderful feedback. Rest assured that your comments concerning the suite updating shared with our management team for improvement. I do hope to have the opportunity once again to serve you in the very near future at our hotel. Yours Sincerely, Hotel Management Team

8/10 Buono

Kenneth, Lower Hutt

Mi è piaciuto: Personale e servizio
The hotel is a bit out of the way from everything except Giza and the Pyramids
Soggiorno di 5 notti a luglio 2023
Risposta di Shereen Anis, il giorno 6 ago 2023
Dear Kenneth, Let me seize this opportunity to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share with us your feedback. I do hope to have the opportunity once again to serve you in the very near future at our hotel. Yours Sincerely, Hotel Management Team

8/10 Buono

Ingrid

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Heerlijk verblijf gehad. Mooi zwembad, vriendelijk personeel, heerlijk eten vooral het avondeten. Wij verbleven in een appartement in de tuin. Prachtige tuin. Het appartement zelf is wat verouderd maar alles is heel schoon. Buiten het hotel is niets te doen op loopafstand. De piramides zijn met de taxi 15 min rijden.
Soggiorno di 6 notti a marzo 2023
Risposta di Shereen Anis, il giorno 28 mar 2023
Dear Ingrid,Thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share your nice.We are delighted that you spent a nice time with us.Looking forward to welcome you back again at our hotel in the near future.Yours Sincerely,Shereen Anis

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good value. good location
Soggiorno di 1 notte a novembre 2022

8/10 Buono

MARIA JOSE

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Me gustó la tranquilidad y las instalaciones. No me gustó la poca indicación ue tienen para indicar dónde se puede comer, cenar. Que me hayan adjudicado una habitación de no fumadores sin preguntar previamente.
Soggiorno di 3 notti a luglio 2022
Risposta di Inas sultan, il giorno 31 lug 2022
Dear Maria We would like to thank you for your recent visit Cairo Pyramids Hotel It was truly a pleasure to serve you. Please let us thank you for posting your precious comment on Expedia site followed by a positive comment. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Sincerely Inas Sultan Quality Control Manager

8/10 Buono

Roger

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfectly acceptable value for money
Perfectly good value for money. You have to sort of put aside the "5 star" label and just consider what you get for the price charged, which was very acceptable. Room was pretty comfy although a bit tired. The garden layout was attractive, the pool good. I'd question including apic with a view of the pyramids because you don't actually get that in this hotel. The area is midst a load of work aroudn the new museum, so chaos. Might be much better when all thats completed. but it is very close to the sites (not that walking around is easy or recommended!). Staff were helpful and friendly if not terribly proactive. Breakfast was OK with a good range of choice. My only niggle with the hotel is they charge 5* prices for drinks and food but bottom line its not really a 5* experience. but for the money, i'd go back. By the way book dinner overlooking the lights and music show by the Sphinx - at sunset. very cool.
Soggiorno di 3 notti a maggio 2022

8/10 Buono

Ibrahim

Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a novembre 2021

6/10 Soddisfacente

John

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Loved all the small little gardens. Could have used more signsto direct you to the buildings where your room us at.
Soggiorno di 14 notti a settembre 2021
Risposta di inas sultan, il giorno 5 ott 2021
Dear John We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A rare find
This far best hotel I've stayed at in Egypt. Not far from Giza Pyramids. What was most surprising, is that when I requested a taxi to the pyramids, the reception didn't call some over priced service that's soul mission is to over charge me just because I'm a tourist! That is a rare quality here, and tells me that the staff are actually looking out for their customers! There is also a restaurant in the back (has a pizza oven you can watch) that serves great food, wish I could find food like that everywhere I go. You won't regret your stay here. Also, taxi's are right outside, so easy means for transportation to anywhere.
Soggiorno di 3 notti a novembre 2019

10/10 Eccellente

Mrnewfitted, Long Beach, New York

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that there was food on site and you didn’t have to find a place to eat. Also the pool was very big.
Soggiorno di 4 notti a ottobre 2019
Risposta di Inas Sultan, il giorno 29 ott 2019
Dear Mewfitted We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Eccellente

Marins, Saint Nazaire

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nous avons adoré notre séjour ! Petite oasis à côté des Pyramides... que nous pouvions voir de notre chambre
Soggiorno di 7 notti a settembre 2019
Risposta di Inas Sultan, il giorno 14 ott 2019
Dear Marins We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room description clearly indicated the room would have a balcony, mini bar, and etc. The first room assigned didn’t even have any bath robe, slippers, or working WiFi. The 2nd room’s WiFi was better but it didn’t have a balcony. It had a small lanai with two chairs. Also, the facility is supposed to have Multiple restaurants, but it was barricade and couldn’t access to some restaurants and their bigger pool. Steingenburger hotel appears to have bought Cairo PyramidS Hotel and the booking made with classic rooms was placed in a bad side of the hotel without accessing the whole hotel amenities.
Soggiorno di 2 notti ad agosto 2019
Risposta di Inas Sultan , il giorno 24 ago 2019
Dear Guest we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services. Kindly note that we are in process to plan the renovation of the hotel to to meet expectations to our valuable guest such as yourself We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Negative first, because I would have given a 5star rating if this didn’t happen. Before going to Egypt we read all about the Locals swindling tourists and decided to play it safe and speak to the sky taxi/tour service on offer by the hotel. This was a mistake. The man at the desk spoke all about how he wanted to offer us the best service lie lie lie. He offered a driver who could take us to the pyramids for $13 US. We thought that was a good deal and expected to simply pay entrance fees and a fee to ride a camel if we so desired. We were told that our driver would stay with us all day, but he ended up taking us to some terrible backstreets to meet with some man we weren’t told about, who offered us a horse and carriage ride to the pyramids. We told the driver we didn’t want this, but the man became angry, making it seem like we didn’t have a choice. Being jet lagged and in a very dodgy looking area we really didn’t feel we had a choice. He offered a price of 900 Pounds each and no possibility to barter and we were sent on our way. Our driver was very unhelpful. To make matters worse, the carriage driver stopped us after the pyramids tour asking us for money and refusing to take us back to our driver without a tip. If you want to see the pyramids take an Uber and pay the entrance fee and then choose for yourself whether you want a carriage or camel. That is our advice. Remainder of the staff were friendly and helpful. Hotel was dated but clean. Overall good value for money.
Soggiorno di 5 notti a luglio 2019
Risposta di Inas Sultan, il giorno 29 lug 2019
Dear Our Beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects specially the limousine service , the subject is under investigation, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a luglio 2019
Risposta di Inas Sultan, il giorno 29 lug 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Christophe

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nice staff, OK room
Nice staff and very helpfull. It's far away from the center of Cairo but close to the giza-pyramids. Rooms we're good but maybe not what you can expect from a hotel from this caliber.
Soggiorno di 3 notti a luglio 2019
Risposta di Inas Sultan, il giorno 14 lug 2019
Dear Christophe We would like to thank you for your recent visit to Steigenberger Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2019
Risposta di Inas Sultan , il giorno 26 giu 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

CHIH-CHENG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
原本以為是住官網照片上的大樓，結果是2樓花園小別墅，不過環境不錯，游泳池清潔。
Soggiorno di 2 notti a giugno 2019
Risposta di Inas Sultan , il giorno 26 giu 2019
Dear Chihcheng We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Sincerely Inas Sulatn Quality Control Manager

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 13 notti a giugno 2019
Risposta di Inas Sultan, il giorno 26 giu 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2019
Risposta di Inas Sultan, il giorno 28 mag 2019
Dear Guest Thank You for your visit to our hotel and thank you for rating hope to see you soon again in our hotel Sincerely Inas Sultan Quality Control Manager

8/10 Buono

VIktor, Aliso Viejo, CA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is really helpful and attentive to the needs of the guests. It is good to be so close to the pyramids.
Soggiorno di 3 notti a maggio 2019
Risposta di Inas Sultan , il giorno 7 mag 2019
Dear Vlktor We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property looks nothing like the website, it is completely outdated. The staff are very slow at getting things done: requested iron three times, requested laundry twice. The best part about this hotel is the breakfast, that was the only thing satisfying about this place. Very disappointed.
Soggiorno di 3 notti a maggio 2019
Risposta di Inas Sultan , il giorno 6 mag 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition and maintenance , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2019
Risposta di Inas Sultan , il giorno 2 mag 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, Sorry if we fill short in some service aspects , we promise to take the necessary action to improve. We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

4/10 Scarso

William

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Too hot to sleep and too noisy to sleep. No one he
The air conditioning in the main made a very loud rattle when on. It worked to provide some cooling. The air conditioning in the bedroom did NOT work. I could NOT SLEEP IN THE BEDROOM. IT WAS TOO HOT! I reported these problems but no one came to fix. Bathroom had mold growing on outside of tub and vents were very dusty. I had to sleep on cot in main room where the air conditioner there was very noisy. I reported this and I was told the room was old. So I paid for a hotel in which to sleep and could not sleep on the bed. I paid for three miserable nights. And when I asked to change my room no one could help!!
Soggiorno di 3 notti ad aprile 2019
Risposta di Inas Sultan , il giorno 2 mag 2019
Dear William We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition and maintenance ( A/C) , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me gusto que esté cerca a la Pirmaides y las instalaciones me gustaron.
Soggiorno di 1 notte ad aprile 2019
Risposta di Inas Sultan , il giorno 6 mag 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's a beautiful setting - you can see the Pyramids if you stand at specific spots - like by the pools! The garden areas are well cared for and very pretty. Having the other 'sister' hotel is great - a newer pool and facility, is a nice balance to the older Cairo Pyramids. The concierge was not much help - and while he offered to setup a day trip (and he did)- he was always pushing for 'more-more-more' add-ons, bumping up the cost. He did not listen to what we wanted - when we finally got a 'taxi' to where we wanted to go (the Pyramids) - we were derailed with side stops that we didn't ask for - - meaning, he had 'connections' with those people to get kick-backs on what we might spend. One stop was a dirty back alley where they put on very heavy pressure to take a 'tour' on a horse and buggy to the pyramids area - it was an uncomfortable - and frankly - dangerous - situation. We refused, but it was brutal. So - we went to a different hotel after that to use their concierge! (who was great).
Soggiorno di 7 notti ad aprile 2019
Risposta di Inas Sultan , il giorno 6 mag 2019
Dear Guest Let me thank you very much for mapping up the our Hotel to be your venue of accommodation during your stay in Cairo. Let me first thank you very much for bringing your unsatisfactory experience over to my attention, such feedback is always beneficial from our valued guests to improve our services. Please accept our sincere apologies for what all you encountered during your stay with us. We have taken our necessary action for avoiding such occurrences in the future.. Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. With all my Personal Regards, Inas Sultan Quality Control Manager

8/10 Buono

John

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Poor service.
Service at the restaurant, especially during breakfast is non-existent. Large number of occupants and 1 waiter. Obviously he feels he is doing you a favor if he is servicing anything or bringing tea to your table.
Soggiorno di 2 notti ad aprile 2019
Risposta di Inas Sultan , il giorno 30 apr 2019
Dear John We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the Breakfast services and unfriendly attitude , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

2/10 Terribile

Viaggiatore verificato

Soggiorno di 5 notti ad aprile 2019
Risposta di Inas Sutlan, il giorno 18 apr 2019
Dear Guest Thank You for rating our hotel Sorry for the inconveniences that you have encountered during your stay Please accept our apology Thanks and best regards

8/10 Buono

Tim, Southampton, GB

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were absolutely fantastic, so friendly and engaging, they all made our stay really enjoyable. Location of the hotel is great, right next to pryamids and close to the sphinx. Pool is great, still a little chilly in april, but not so much that you cant enjoy it. Food and drink is a good standard, great value for money, no need to all inc as its very flexible, which really added to our week. My only criticisms would be to have basic amenities shop with priced goods, rather than that being a bartering session. It would also be nice to have tea and coffee making facilities in the room, but not essential as the room service is open 24hours and is reasonably priced. Overall we had a great holiday, thank you so much. To the staff , thank you for being so nice, and we hope to see you again.
Soggiorno di 5 notti ad aprile 2019
Risposta di Inas Sultan, il giorno 16 apr 2019
Dear Tim We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked the Convenience and locality of the hotel.
Soggiorno di 2 notti a marzo 2019
Risposta di Inas Sultan , il giorno 16 apr 2019
Dear Guest We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cleaner and more beautiful than expected. No complaints at all!
Soggiorno di 2 notti ad aprile 2019
Risposta di Inas Sultan, il giorno 8 apr 2019
Dear our beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bedside lights didn’t work. This was reported on the 2nd day but no one came to fix. A service charge of 12 percent on drinks ordered at the bar. Shower didn’t work. No do not disturb signs and maid entered room without knocking. Room shabby. Wine £27 per bottle. Dining room was freezing as air con on so high. Printer didn’t work so had to have written receipt on check out. Stale croissants at breakfast. The only reason I can think of that this hotel is five star is that it does have a good gym.
Soggiorno di 7 notti a marzo 2019
Risposta di Inas Sultan, il giorno 30 apr 2019
Dear Our Beloved Guest Let me thank you very much for mapping up the Cairo Pyramids Hotel to be your venue of accommodation during your stay in Cairo. Let me first thank you very much for bringing your unsatisfactory experience over to my attention, such feedback is always beneficial from our valued guests to improve our services. Please accept our sincere apologies for the several incidents you encountered during your stay with us . We have will take our necessary action for avoiding such occurrences in the future.. Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. With all my Personal Regards, Inas Sultan Quality control Manager

6/10 Soddisfacente

Corina, Miami

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not what was expected looking at the pictures
In the same location they have the new and the old hotel. The photos you see in the web site are only of the new part but... when you get there if you book it from hotels.com the room you get is the old dusty ones also called bungalows. Very disapointing
Soggiorno di 2 notti a marzo 2019
Risposta di Inas Sultan , il giorno 3 mag 2019
Dear Corina Thank you for excusing us for the inconveniences that you have had encountered during your stay due to business situation. Therefore, I would like to thank you for giving us another chance to extend you our true excellence in hospitality hopping that the above can meet your satisfaction. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Best Regards Inas Sultan Quality Manager

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a marzo 2019
Risposta di Inas Sultan, il giorno 1 apr 2019
Dear Guest Thank you for your good rating Hope you enjoyed your stay with us We look forward to host you again Thanks

8/10 Buono

Charleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful bungalows
Great location for the pyramids but you are isolated. No areas to walk, shop or sightsee around Hotel. View of New Museum was great. We stayed in the Bungalows first, charming then the new part, very classy. Stay is wonderful, great food
Soggiorno di 3 notti a marzo 2019
Risposta di Inas Sultan, il giorno 27 mar 2019
Dear Charleen We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
All rooms are on the ground floor in bungalows and have their own patio area. The rooms are spacious and functional. There are no tea/coffee making in the rooms. There was no hotel information in the rooms and when we asked about the restaurants we were only told their opening times. The rooftop is CLOSED and has been for 3 years. This was one reason we chose this hotel. There are 2 polls, but no one told us where the second was. We did find it by accident on our last day. The staff although outwardly friendly, like to engage in other conversations with ither people while they delay answering your questions. I don't think we'll be using this hotel again.
Soggiorno di 5 notti a marzo 2019
Risposta di Inas Sultan , il giorno 31 mar 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Regarding the rooftop issue , it has been removed from our profile since it was closed and i checked the hotel profile today again but i was not their. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Sehr schlechtes WLAN im Zimmer. WIFI ungesichert! Katzenfallen mit eingesperrten Tieren um Gartenareal! Verschimmelte Kühlschränke, vergammelte Badefliesen etc., Schmutzig. Personal war freundlich und hilfsbereit. Verdient nicht die Bezeichnung 5-Sterne-Hotel! Abbildungen im Internet entsprechen nicht der Realität. Bilder stammen hauptsächlich vom Hotel Steigenberger Pyramids und nicht vom Hotel Cairo Pyramids, welches demnächst abgerissen werden soll und deshalb wohl nicht mehr viel instand gestellt wird. Im grossen und ganzen enttäuschend.
Soggiorno di 8 notti a marzo 2019
Risposta di Inas Sultan , il giorno 17 mar 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the maintenance and hot water , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I liked the newer hotel rooms! Very nicely appointed and comfortable! The buffet was wonderful!
Soggiorno di 1 notte a febbraio 2019
Risposta di Inas Sultan, il giorno 13 mar 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Ruth

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
A little dated but comfortable.
We had a very comfortable family stay at the Cairo Pyramids hotel. We stayed in one of the bungalow rooms which was ideal since our grandchildren ages 5 and 8 were with us. They were able to play outside on the lawn right outside our room safely. They even met other children and had fun in the pool. Though the rooms are somewhat dated, we didn’t spend that much time indoors so it didn’t bother us. The bed was very comfortable and the bathroom large enough. Again, it could use updating but was okay for our needs. The hotel has a lovely lobby and dining area where an excellent breakfast and dinner buffet is served. WiFi is spooky at best like most places in the area. Buy a SIM card at the airport and you’ll be fine.
Soggiorno di 5 notti a marzo 2019
Risposta di Inas Sultan, il giorno 13 mar 2019
Dear Ruth We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Soddisfacente

yuki, Tokyo

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
シャワーのコンディションがいいとはいえなかったのが残念です。ロケーションもよくそれ以外は問題ないですが写真よりは実物がやや劣ります。
Soggiorno di 2 notti a marzo 2019
Risposta di Inas Sultan, il giorno 13 mar 2019
Dear Yuki We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Eccellente

Mariella

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good ! Hotel good cuality fantastic
Soggiorno di 3 notti a marzo 2019
Risposta di Inas Sultan, il giorno 13 mar 2019
Dear Mariella We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel OK / Eviter le service d'excursion proposées
Très grandes chambres Proximité du site de Gizeh "Agence de voyage" de l'hôtel hors de prix => à éviter !!
Soggiorno di 2 notti a febbraio 2019
Risposta di Inas Sultan, il giorno 13 mar 2019
Dear Eric We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Buono

Viaggiatore verificato

Good service and food . Clean. Well located to pyramids
Soggiorno di 1 notte a febbraio 2019
Risposta di Inas Sultan, il giorno 30 apr 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager