2/10 Terribile
Štepán
Viaggio di gruppo
19 lug 2025
Non mi è piaciuto: Personale e servizio
In my 7 years of working in hospitality I don’t think I’ve ever seen people so unwilling to offer help or resolution to a problem, it all started on the reception where they profoundly REFUSED to accept anything else but a physical credit card, since I’m from Europe I don’t use a credit card but I had one in my Apple Pay and they refused to take that too, I finally solved with a card that is not strictly debit and they agreed to accept it after like 10 minutes of an argument where the front desk lady only repeated that it’s their policy and was very unwilling to provide any other solution. It would all somehow fine if we didn’t come to our room that smelt by cigarettes right after opening the door, they sent a cleaning lady that came to our room to persuade us that there is no cigarette smell even though she must have smelled it and even ended suggesting if we didn’t do that and told us to really not smoke because they charge big fee (none of us are smokers and we really hate the cigarette smell)
Štepán
Soggiorno di 1 notte a luglio 2025