Thank you so much for the feedback, Carla. Unfortunately, the issue of the vulnerable population is a complex and ongoing challenge in our community. While we strive to maintain a secure and welcoming environment for our guests, we acknowledge that occasional encounters with vulnerable population can occur in the vicinity of our hotel. Thank you once again for sharing your experience during your stay at Homewood Suites by Hilton. We are looking forward to welcome you again with us!

Thank you for the feedback John! We are glad to hear that your stay with us was enjoyable. Thank you for choosing Homewood Suites by Hilton and we are looking forward to seeing you again.

Hello, Brandon. We are sorry for the negative experience during your stay with us. This was likely the situation upon your arrival, parking was already full. With that, we are indeed lucky to have a cost-effective option right across the street. However, parking space in downtown Calgary is a highly valuable commodity, presently. Our fee is currently one of the lowest in the area already. We unfortunately cannot afford to offer free parking while most of our competitors charge more than 25 dollars per night. We apologize for the inconvenience and miscommunication. Thank you for choosing Homewood Suites by Hilton for your stay in Calgary, and we are looking forward to welcome you at our property again.

Thank you for the feedback Sidharth! We are glad to hear that your stay with us was enjoyable. Thank you for choosing Homewood Suites by Hilton and we are looking forward to seeing you again.

Hello Brian, parking space in downtown Calgary is a highly valuable commodity. Our fee is currently one of the lowest in the area. We unfortunately cannot afford to offer free parking while most of our competitors charge more than 25 dollars per night. Luckily, we have a few city parking lots available nearby at a lower cost that can accommodate our guests! Thank you for sharing your experience!

Please be assured that our dedicated security team is actively working to address this issue and minimize any impact it may have on our guests. We have implemented additional security measures, including increased surveillance and patrols. Thank you for your review and we hope your experience in the hotel was enjoyable!

Thank you for your review Julie. We hope you choose to stay with us again in the future!

We understand that encountering the vulnerable population can be distressing, and we apologize for any discomfort it may have caused you. Your safety and satisfaction are of paramount importance to us, and we are continuously striving to improve our security protocols to ensure a peaceful stay for all our guests. Otherwise, we are glad you found the hotel itself a great experience and we hope to welcome you back in the future.

Please rest assured that we take your feedback seriously, and we are committed to addressing these issues promptly to prevent any recurrence in the future. Our housekeeping team is being reminded of the importance of maintaining our high standards of cleanliness and guest satisfaction.

Thank you for your review Rossel! unfortunately, as we are a downtown property we cannot provide complementary parking. Overall, we appreciate your review and still choosing to stay with us despite the limited parking!

Thank you so much for your review Justin! We are glad you enjoyed your stay with us, and we hope to see you again in the future!

Hello Jesse, we really appreciate your positive review! Thank you so much for choosing Hilton and we hope to see you again during future hockey games!

Thank you so much Kathleen for your positive review and for choosing Homewood Suites!

Hello, Casey. Thank you for your time to share your experience with us during your stay at Homewood Suites by Hilton Calgary downtown. We are so sorry to see that your stay with us was not pleasant and did not meet your expectations. You may always leave us an email or call us directly at anytime to share in details what has been an issue during your stay with us and if there is anything we can do to change it. We would like to hear from you to take into account the issues you might have experience so that we can change it for your future stays with us! We appreciate your time and we are looking forward to seeing you again!

Thank you Jahnavi for staying with us at Homewood Suites. We hope to see you again in the future!

Hello Ramandeep. Thank you for your excellent review! We have toothbrushes and toothpaste complimentary at the front desk that can be sent to the room. We hope you join us in the future so that we can make your stay even better!

Thank you Zhan for your amazing review and choosing to stay with us at Homewood Suites. We hope to see you again in the future!

Dear Andrea, thank you so much for your warm feedback, it is very important to us! We really hope to see you again!

We appreciate your warm feedback about our hotel! We hope to see you with us again, Caryl!

Thankyou for staying with us, Eddy!

Hi Nick,Thank you for choosing Homewood Suites for your recent stay and for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. With regards to the incident next to your room, we are currently investigating the matter to do what we can to make sure it can be avoided in the future. I am terribly sorry about your experience with our rooms that did not meet your expectations. As we have checked our log and noticed that this was not reported to us at during the stay and check out, we have made a report to make sure the room cleanliness does not happen going forward for the next guest. Please do let us know if you will give us a second chance for your future stay and we promised we will do whatever it takes to enhanced the stay for you and your family. Until then, we wish you and your family a warm and wonderful rest of the winter season and we will remain in your service. Warm regards, Nelson TranGuest Service Team Lead

We sincerely apologize for any inconvenience or discomfort you may have experienced during your stay at our hotel. We understand that the presence of the vulnerable population near our premises has been a concern, and we want to assure you that we take this matter seriously and are committed to ensuring the safety and well-being of all our guests.

Thank you for staying with us, Tracy. Nice to know you enjoyed your stay!

We will be happy to see you again, Tara!

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy breakfast options. I will address your feedback directly with our Food and Beverage team. We hope you will consider staying with us again in the future.

We sincerely appreciate your feedback!

We are happy you enjoyed the stay with us!

Thank you for staying with us!

We are happy to hear that you've enjoyed your stay with us! We will be waiting to see you again!

We understand that encountering the vulnerable population can be distressing, and we apologize for any discomfort it may have caused you. Your safety and satisfaction are of paramount importance to us, and we are continuously striving to improve our security protocols to ensure a peaceful stay for all our guests.

Thank you for staying with us!

We highly appreciate your feedback and hope to see you with us again!

Thank you for the feedback, we hope to see you again!

We hope to see you with us again, Michael!

We are so happy that you've enjoyed the stay with us! We will wait you back!

We highly appreciate your feedback, Jomilson, and hope to see you with us again!

We sincerely appreciate your feedback, are you able to give us details about why your experience was negative? We would like to know so we can improve. I am very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us.

Thank you for your warm feedback, Brea-Ann! We hope to see you again!

Thank you for staying with us, Chris!

Thank you for staying with us!

Dear Amanda, thank you so much for those warm words! We are happy to hear that you've enjoyed your stay. We can't wait to see you again!

We are glad to hear that you are satisfied with your stay. We will be waiting you back during Flames games!

Thank you for the warm feedback, Jorge! Please be assured that our dedicated security team is actively working to address this issue and minimize any impact it may have on our guests. We have implemented additional security measures, including increased surveillance and patrols, to identify and discourage unauthorised individuals from entering our premises. We are also collaborating with local authorities and support organisations to find long-term solutions to this issue.

Dear Murray, we are happy you were satisfied with the stay! We hope to see you again

Thank you, Tracey, for staying with us! Please be assured that our dedicated security team is actively working to address this issue and minimize any impact it may have on our guests. We have implemented additional security measures, including increased surveillance and patrols, to identify and discourage unauthorized individuals from entering our premises. We are also collaborating with local authorities and support organizations to find long-term solutions to this issue