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Recensioni per Rodeway Inn South

2 out of 5
Rodeway Inn South
1007 Highway 53 E SE, Calhoun, GA

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 64 su 181 recensioni" "
Valutazione di 8 - Buono. 52 su 181 recensioni" "
Valutazione di 6 - Soddisfacente. 21 su 181 recensioni" "
Valutazione di 4 - Scarso. 20 su 181 recensioni" "
Valutazione di 2 - Terribile. 24 su 181 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

6,4/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Tracy

Soggiorno di 1 notte a gennaio 2024
Risposta di M, il giorno 25 gen 2024
Dear Tracy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Soddisfacente

Cristin

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Carpet and towels were stained as well as the bed skirts. The mirrors hadn’t been wiped down either. It wasn’t terribly dirty or anything but enough to make me use my own Lysol wipes and get blankets from the car.
Soggiorno di 1 notte a gennaio 2024
Risposta di M, il giorno 11 gen 2024
Dear Cristin,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We have addressed the issues you mentioned with our housekeeping team to ensure a more pleasant experience for our guests in the future. Your input is valuable to us, and we appreciate your understanding.Sincerely,Management Team

2/10 Terribile

Diana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di M, il giorno 28 dic 2023
Dear Diana,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Buono

George

Soggiorno di 1 notte a dicembre 2023
Risposta di M, il giorno 28 dic 2023
Dear George,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Scarso

George, Erie

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nice place, recently remodeled with convenient parking right outside the rooms. A decent Mexican restaurant and bar right across the parking lot. The only thing wrong is that there was NO HOT WATER whatsoever.
Soggiorno di 1 notte a dicembre 2023
Risposta di M, il giorno 23 dic 2023
Dear George,Thank you for the positive feedback about our remodeled rooms and convenient parking! We're truly sorry about the lack of hot water - that's definitely unacceptable. We're investigating this issue urgently and will ensure it's resolved for future guests. Please accept our sincerest apologies for the inconvenience.Sincerely,Management Team

10/10 Eccellente

Amos

Soggiorno di 1 notte a novembre 2023
Risposta di M, il giorno 23 dic 2023
Dear Amos,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terribile

M Kate

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dirty and loud
The office was nice but when we got in our room . It was dirty , towels and bed sheets n comforter were Discusting and Stained all over. The Floor was gross, n hadn't been vacuumed in a long time..the shower had roaches n curtain was gross. Our room had flys, . You could here people going in and out all night n u could hear the people in the other rooms had to sleep with TV on to drownd out some of the late night noise...it was Probly one of the worst motels I've ever stayed in.. and there's no refunds so we had to stay ...
Soggiorno di 1 notte a ottobre 2023
Risposta di M, il giorno 2 nov 2023
Dear M Kate,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terribile

Matt

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The best part of staying here was leaving. I would strongly advise against staying at this motel. The property is poorly maintained and the rooms are filthy. When I arrived, there were people walking around outside peering into my vehicle and my room. They hung around for a long time, making me feel very uncomfortable and unsafe. The room itself was in a terrible state. There were dead bugs and dirty towels hanging on the door. The sheets were stained and the ceiling had several water stains. The room smelled like a mixture of mold and pot. At $90/night, I expected more. I would not recommend this motel to anyone, especially if you are traveling alone or with children.
Soggiorno di 1 notte a ottobre 2023
Risposta di M, il giorno 6 ott 2023
Dear Matt,We are very sorry to hear about your negative experience at our hotel. We take your feedback very seriously and are committed to improving our standards. We have already taken steps to address the issues you raised, including increasing security patrols and implementing a more rigorous cleaning protocol. We hope you will give us another chance in the future.Sincerely,Management Team

4/10 Scarso

Robert

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The staff was friendly. The room was not clean: coffee spills on furniture, bathroom not cleaned, floors not clean or vacuumed.
Soggiorno di 1 notte a settembre 2023
Risposta di M, il giorno 21 set 2023
Dear Robert,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Soddisfacente

Abigail

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
I thought the hotel was in a great spot. Right off the interstate with a gas station right next door and dining options very close. I also really liked the price of the hotel and thought the room had a modern, updated feel. My only complaint was that my room was not cleaned very well. The bed comforters were stained, black hairs on the bedding, soap left in the shower, and there was a stain in the shower that washed away with water. Staff was very nice, and it was a quiet night at the Inn.
Soggiorno di 1 notte ad aprile 2023
Risposta di M, il giorno 12 apr 2023
Dear Abigail,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We have noted your feedback in regards to the cleanliness of our property and have communicated it to the housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Everyone deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Regards,Management Team

8/10 Buono

Brittany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay for quick trip
We had a great 1 night stay. The lady who checked us in was so very nice, i didnt get her name. I doubt the pool was open as it was very green. But we had no issues.
Soggiorno di 1 notte a marzo 2023
Risposta di M, il giorno 12 mag 2023
Dear Brittany,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you had a great experience overall and that our front desk staff provided excellent service. We apologize for any inconvenience caused by the pool being unavailable during your visit. Our team is committed to maintaining a clean and inviting pool for our guests, and we will address the issue promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Management Team

8/10 Buono

Lorraine

Soggiorno di 1 notte a gennaio 2023
Risposta di Management Team, il giorno 1 feb 2023
Dear Lorraine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di Management Team, il giorno 8 gen 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

10/10 Eccellente

Beth

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff went out of their way to help get us in a room when we showed up early. Very kind and accommodating
Soggiorno di 1 notte a novembre 2022
Risposta di Management Team, il giorno 16 nov 2022
Dear Beth,Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.Regards,

2/10 Terribile

Robert

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We rented two rooms, one of the rooms looked like someone had been sleeping in it and the door was not closed all the way when we arrived. The room was musty/moldy/smelly, with stains all over the ceiling. The second room was so moldy smelling that you could almost not breath when we walked in. We left and went elsewhere. All around the property was a mess.
Soggiorno di 2 notti a novembre 2022
Risposta di M, il giorno 11 nov 2022
Dear Robert,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. We take value of this report in regard to the condition and cleanliness of the room during your most recent stay. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Your business is our priority and assure you that management will take all the steps to make sure that all the rooms are up to the mark. Our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodation on your next visit.Sincerely,Management Team

8/10 Buono

Donna

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
The pool was great.
Soggiorno di 1 notte ad agosto 2022
Risposta di Management Team, il giorno 9 ago 2022
Dear Donna Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.

4/10 Scarso

Jordan

Soggiorno di 1 notte a luglio 2022

2/10 Terribile

Ramon

Soggiorno di 1 notte a luglio 2022

4/10 Scarso

Erica Rose Lynn

Soggiorno di 1 notte a giugno 2022

2/10 Terribile

Joseph

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Above comments says it all. And besides that, which is incidental, I was given two queens instead of a King size bed.
Soggiorno di 1 notte a giugno 2022
Risposta di M, il giorno 1 lug 2022
Dear Joseph, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team

8/10 Buono

Avril

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di Management Team, il giorno 7 lug 2022
Dear Avril It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!

6/10 Soddisfacente

Dorothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2022
Risposta di Management Team, il giorno 7 lug 2022
Dear Dorothy Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.

8/10 Buono

Valisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean quiet room. Beds were nice comfortable and clean- covers were slightly stained. Bathroom shower worked well, but was outdated.
Soggiorno di 1 notte a giugno 2022
Risposta di M, il giorno 17 giu 2022
We are very happy to serve valuable guests like you and really appreciate your generous ratings. Thank you for your compliments on our clean, comfortable accommodations, and hospitality. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations. We can't begin to tell you how much we appreciate your review, and we can't wait to host you again.

4/10 Scarso

Manuel O

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property have to be inspected is unhealthy
Soggiorno di 1 notte a maggio 2022
Risposta di M, il giorno 10 giu 2022
Dear Manuel, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team

10/10 Eccellente

Tara

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2022
Risposta di M, il giorno 6 mag 2022
DearTara, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

4/10 Scarso

Kyle

Non mi è piaciuto: Pulizia e personale e servizio
Stay away!
The wife and I stay here every year. This year was the worst. To the point where we will not come back. We pull in and look at the pool. It looks like a swamp. Green water with trash floating. We check in and ask about breakfast. They said they do not do any type of breakfast. They turned the breakfast area into storage. We get to the room. The room was muggy and smelled like smoke. The bathroom had trash in the trash can. The duel shower head didn’t work. The toilet paper holder was broken. We then opened the refrigerator. There was food left in there. The bed was lumpy. 3 pillows that were all extremely soft and small. The pillows were the size of a throw pillow for a couch. I tired calling the front desk with no answer. So we just went to sleep since we had an early morning. At 6:30 lam I went to check out and the lobby was shut with no one on site. There was a hand written sign that said press the doorbell. So I did. After waiting a couple minutes out comes the front desk person in PJs hair a mess rubbing her eyes. I told her I was checking out and handed her the keys. Not once did she ask how was our stay. Overall we will not be staying here because the quality has gone from a great place to a place that seems you can rent rooms by the hour.
Soggiorno di 1 notte ad aprile 2022
Risposta di M, il giorno 20 apr 2022
Dear Kyle, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team

6/10 Soddisfacente

Judy

Great bed but leaky bathtub faucet and broken toilet paper holder. No coffee in the room.
Soggiorno di 1 notte a marzo 2022
Risposta di M, il giorno 20 apr 2022
Dear Judy, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future so that we can serve you even better. Best Regards, Management Team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great overnight
Clean, comfortable bed, large tv. Good stay for a quick overnight. No amenities but plenty close by.
Soggiorno di 1 notte a marzo 2022
Risposta di M, il giorno 16 mar 2022
Dear Guest, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

10/10 Eccellente

Annie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte a marzo 2022
Risposta di Kirtan, il giorno 30 mar 2022
Greetings Annie, Thank you for the wonderful review, we hope to see you again soon.

10/10 Eccellente

Donald

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2022
Risposta di Kirtan, il giorno 2 mar 2022
Greetings Donald, Thank you for the wonderful review, this means a lot to our staff as they strive for excellence in all parts of your stay.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved it here
Quite and clean
Soggiorno di 1 notte a febbraio 2022
Risposta di M, il giorno 11 feb 2022
Dear Guest, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DO NOT STAY HERE!! doesn’t change sheets!
This place was awful and disgusting! I walked into our room that I got to stay the night driving home and was hit by a strong odor. And the bed sheets had very obvious Sex stains. My wife and I decided to just drive through the night because we didn’t want to catch whatever was on those dirty sheets. When I went to return my key I let the owner know and they didn’t even apologize, they just said we can move you to the other side of the building, the other side is nicer. WHY IS THERE A NICE SIDE?!?! Is dirty sec-ridden sheets a regular thing there, why are rooms not cleaned/sanitized after every guest?!
Soggiorno di 1 notte a dicembre 2021
Risposta di M, il giorno 29 dic 2021
Dear Guest, We are gutted to learn about your experience with regard to the cleanliness of our property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that, we hope you will overlook this instance and give us another opportunity in the future to host you better. Sincerely, Management Team

6/10 Soddisfacente

Barbara

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was very clean but bedding and shower curtains really need to be replaced
Soggiorno di 1 notte a novembre 2021
Risposta di Kirtan, il giorno 24 nov 2021
Greetings Barbaba, Thank you for the review. I will Personally meet with housekeeping and take a deeper look into this so that we can correct it for you the next time you come and see us, rest assured that this will be taken care of. We hope to see you soon.

8/10 Buono

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2021
Risposta di M, il giorno 19 nov 2021
Dear Joshua, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

10/10 Eccellente

Adrienne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
THANK YOU!!!
Thank you!! We were here in an emergency and were comfortable and safe quickly. Beds were comfortable, water was hot and the tv was huge. The owners clearly have pride in their property and were LOVELY to us, helping however they could!! We can’t say enough that we appreciate it and having to stay an extra night until we could get arrangements made to get home. It’s not brand new or fancy - it’s well maintained, clean, tidy and comfortable. Stop here if you need a soft bed and warm shower and a happy face checking you in.
Soggiorno di 1 notte a novembre 2021
Risposta di M, il giorno 11 nov 2021
Dear Andrienne, It warms our heart to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon. Best Regards, Management Team

2/10 Terribile

Russell

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Gross, everything was old and dirty. Bed smelled, pillows where gross. Extremely overpriced for the condition
Soggiorno di 1 notte a novembre 2021
Risposta di M, il giorno 11 nov 2021
Dear Russell, We are gutted to learn about your experience with regard to the cleanliness of our property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that, we hope you will overlook this instance and give us another opportunity in the future to host you better. Sincerely, Management Team

6/10 Soddisfacente

Hannah

Soggiorno di 1 notte a novembre 2021

2/10 Terribile

cassie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
All the sheets were very dirty, there was hair still on sheets and pillow. There were bugs in the bathroom, the towels were even very dirty.
Soggiorno di 1 notte a ottobre 2021
Risposta di M, il giorno 29 ott 2021
Dear Cassie, We are gutted to learn about your experience with regard to the cleanliness of our property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that, we hope you will overlook this instance and give us another opportunity in the future to host you better. Sincerely, Management Team

2/10 Terribile

Steve

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Horrible night sleep. We asked for a quiet room location and was placed between two occupied rooms that didn't settle down until after midnight. Even though strips of unoccupied rooms were available. Noisy mufflers and door slams all night. Blood stain on shower curtain. Never got the wakeup call we requested. Pillows were tiny and lumpy.
Soggiorno di 1 notte a ottobre 2021
Risposta di M, il giorno 27 ott 2021
Dear Steve, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves, and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team

8/10 Buono

Albert R

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Convientant to resturants and very clean. Ice plenty. Visit to Gibbs garden near by very susessful
Soggiorno di 2 notti ad agosto 2021
Risposta di M, il giorno 2 set 2021
Dear Albert, It warms our heart to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is great pleasure to host a valuable guest like you, Albert R. Everyone at Rodeway Inn South, thank you for your business and we look forward to seeing you soon. Best Regards, Management Team

4/10 Scarso

Kayla, Overland Park

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Won’t be back
Soggiorno di 2 notti ad agosto 2021
Risposta di M, il giorno 28 ago 2021
Dear Kayla, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff at Rodeway Inn South, please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better. Sincerely, Management Team

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
It was fine
Soggiorno di 1 notte ad agosto 2021
Risposta di M, il giorno 14 ago 2021
Dear Guest, We are really glad that your recent stay was satisfactory. Our entire hotel staff appreciates your kind rating for our hospitality standards. We have set a high standard and we will make sure your future visits are even more satisfactory. Having said that, we really value your business and hope you will choose to stay with us again in the future. We look forward to seeing you soon. Sincerely, Management Team

10/10 Eccellente

Kristina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thumbs up!
Perfect.
Soggiorno di 1 notte a luglio 2021
Risposta di M, il giorno 28 lug 2021
Dear Kristina, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. At Rodeway Inn South, we take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, Kristina and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

4/10 Scarso

Mackenzie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ugh.....
Pool was green. Doesn’t look like it’s been open in a long time. No breakfast they say because of Covid but last I check places were opened back up. Literally just ate at a buffet yesterday so I don’t understand why they couldn’t serve a continental breakfast. Laziness. Upon check in the lady at the desk was rude and acted like she hated to even be bothered. This morning the lady at the desk wasn’t AS bad but still not very friendly. Room was gross looking. Horrible stained carpets and linens and the toilet leaked every time it was flushed. Will definitely not be staying there again. And I am seriously over not getting what we pay for.
Soggiorno di 1 notte a luglio 2021
Risposta di M, il giorno 28 lug 2021
Dear Mackenzie, We are gutted to learn that you did not have a positive experience! This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. It is evident that something wasn’t right in the way you had been treated, and as your review goes, we’re extremely alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all the more concerned about their overall well-being and safety. Upkeep and cleanliness are very important to us, and we want our guests to have a top-notch stay with us. Once again, we apologize profusely for dropping the ball this time. But consider our first as last by allowing us another opportunity to host you flawlessly in the future. With this, we hope to see you again at the soonest time! Sincerely, Management Team

4/10 Scarso

KWANG JIN

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
특별히 불편한것은 없었지만 숙박10일 동안 청소 안해줌 수건만 교체해줌
Soggiorno di 11 notti a giugno 2021
Risposta di M, il giorno 28 lug 2021
Dear Kwang, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We have noted your feedback in regards to the cleanliness of our property and have communicated it to the housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Everyone at Rodeway Inn South deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. On that note, Kwang, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely, Management Team

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room qe got needed alot of maintenance lights out. Leaky tub, bed was confortable and large tv. But the experince was ok .
Soggiorno di 1 notte a luglio 2021
Risposta di M, il giorno 11 lug 2021
Dear Guest, Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. Sincerely, Management Team

4/10 Scarso

Gary

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not a Clean Stay
We checked in late at night - meh service. Room was not overly clean. Carpet stained, bugs in room, stale smell, headboard peeling. Just not a feeling of a clean environment. The beds WERE very comfortable, but we didn't dare walk barefeet in the room. Overall, if you need a quick place to sleep, OK. But be careful.
Soggiorno di 1 notte a giugno 2021
Risposta di M, il giorno 1 lug 2021
Dear Gary, Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It is unpleasing to see that you didn’t find our property clean during your stay with us. We have addressed your concerns straight with the housekeeping staff to ensure the hotel maintains its standards and all the necessary course correction are made at the earliest so that no guest experiences the same. Everyone at Rodeway Inn South deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. Having said that, we would hate to lose a valued guest like you. We sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience. Sincerely, Management Team

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2021
Risposta di M, il giorno 1 lug 2021
Dear Guest, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff at Rodeway Inn South, please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better. Sincerely, Management Team

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was clean enough, but the pool was not in good shape during this visit. It really needed a cleaning as the water was brown and contained trash.
Soggiorno di 1 notte a giugno 2021
Risposta di M, il giorno 23 giu 2021
Dear Guest, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your generous rating. We have noted your feedback in regards to the cleanliness of our property and have communicated it to the housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Everyone at Rodeway Inn South deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Best Regards. Management Team

2/10 Terribile

Antonio

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Broken dow. Hotel
So i have to say that bed sheets where stained and dirty could not take a shower because tub faucet broke when i went to lift shower valve. Not a good experience
Soggiorno di 1 notte a maggio 2021
Risposta di M, il giorno 1 giu 2021
Dear Antonio, Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It is unpleasing to see that you didn’t find our property clean during your stay with us. We have addressed your concerns straight with the housekeeping staff to ensure the hotel maintains its standards and all the necessary course correction are made at the earliest so that no guest experiences the same. Everyone at Rodeway Inn South deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. Having said that, we would hate to lose a valued guest like you. We sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience Sincerely, Management Team