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Recensioni per Cambria Landing Inn & Suites

3 out of 5
Cambria Landing Inn & Suites
6530 Moonstone Beach Dr, Cambria, CA

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 566 su 1002 recensioni" "
Valutazione di 8 - Buono. 264 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 108 su 1002 recensioni" "
Valutazione di 4 - Scarso. 43 su 1002 recensioni" "
Valutazione di 2 - Terribile. 21 su 1002 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Mari

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Ocean view was very good. We did not see any staff though.even at the front desk...
Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 2 mag 2024
Thank you for your feedback, Mari. We're glad to hear that you enjoyed the ocean view. We apologize for the lack of staff visibility during your stay, as providing attentive service is one of our top priorities. We will address this issue internally to ensure that our guests receive the assistance and attention they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.David PulliamAssistant General Manager

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I loved the location, the view, the prompt service of the staffs, will definitely be back in future.
Soggiorno di 2 notti ad aprile 2024
Risposta di David P., il giorno 2 mag 2024
Thank you, Scott, for your glowing review! We're delighted to hear that you loved the location, the view, and the prompt service provided by our staff. We're thrilled to know that you had such a positive experience and that you plan to return in the future. We look forward to welcoming you back for another wonderful stay!

10/10 Eccellente

Joyce

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Right off Moonstone beach. The ocean is a stone's throw away. Convenient to a local restaurant (next door) and partnered with a local restaurant for room service. The room was spacious & clean with a fireplace & comfy beds. I'd highly recommend the place to others.
Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 2 mag 2024
Thank you, Joyce, for your fantastic review! We're thrilled to hear that you enjoyed our convenient location near Moonstone Beach, as well as the spacious and clean room with a fireplace and comfy beds. It's wonderful to know that you had a great experience and that you would highly recommend our place to others. We look forward to welcoming you back for another fantastic stay in the future!David PulliamAssistant General Manager

10/10 Eccellente

Valerie, Burbank

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful location! Love dinner next door at Moonstone Grill
Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 2 mag 2024
Thank you, Valerie, for your wonderful review! We're delighted to hear that you enjoyed our beautiful location and the dining experience at Moonstone Grill. We hope to have the pleasure of welcoming you back for another memorable stay in the future!

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di David P., il giorno 2 mag 2024
Thank you for the perfect rating, Timothy! If you have any feedback or comments you'd like to share about your stay, please feel free to let us know. We appreciate your support and hope to welcome you back soon!

2/10 Terribile

Devon

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Long story short. Three times our keycards got demagnetized and we were locked out of our rooms. The gentlemen at lobby warned us that it happens easily. However, it seemed to Be unpreventable and the second time we were locked out of room after leaving the hot tub and we had to walk dripping wet in the cold to the hotel three doors down to get new cards. There was no one working in our hotel so you are required to walk 100 yds over and grab it from that person. Terrible experience. We won’t be coming back.
Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 26 apr 2024
We are truly sorry for the repeated inconvenience you experienced with your room key cards during your stay. It's deeply disappointing to hear that this issue marred your experience with us and led to such frustration, especially having to walk to another hotel in the cold after leaving the hot tub.Please know that we take your feedback seriously, and we will work diligently to address the root cause of the key card demagnetization to prevent such occurrences in the future. Additionally, we apologize for any inconvenience caused by the lack of staff presence at our hotel during your time of need.We understand your decision not to return, but we sincerely hope you will reconsider. Should you choose to give us another chance, we will strive to provide you with a seamless and enjoyable stay that exceeds your expectations.Once again, we apologize for the inconvenience and disappointment you experienced. Thank you for bringing this to our attention.Pacifica Management

6/10 Soddisfacente

Andrea

Soggiorno di 3 notti ad aprile 2024
Risposta di David P., il giorno 25 apr 2024
Dear Andrea,Thank you for taking the time to share your feedback regarding your recent stay with us. We value all guest input as it helps us identify areas where we can improve.We apologize for any shortcomings you experienced and assure you that we're committed to enhancing the quality of our services and facilities.If you have any feedback or concerns you'd like to share, please don't hesitate to reach out to us. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,David PulliamAssistant General Manager

6/10 Soddisfacente

Teri

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
The best thing about this property is the jetted whirlpool in the room and lots of towels. This property is not 420 friendly as this is a non smoking property. I didn’t know those existed in this area as I’ve been to several with no issues. Check out staff was friendly, check in staff meh.
Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 15 apr 2024
Thank you for your feedback, Teri. We're glad to hear that you appreciated the amenities in your room and found the check-out staff friendly. We apologize if your experience with the check-in staff didn't meet your expectations, and we'll certainly address this internally to ensure better service in the future. Regarding our smoking policy, we strive to maintain a clean and healthy environment for all our guests. We appreciate your understanding and hope to have the opportunity to improve your overall experience with us in the future.

10/10 Eccellente

Janette

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di David P., il giorno 13 apr 2024
Thank you, Janette! We're glad to hear that you had a great experience. If you have any comments or suggestions for us, feel free to share. We appreciate your feedback!

10/10 Eccellente

Sylvie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect
Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 13 apr 2024
Thank you for the positive feedback, Sylvie! We're glad to hear that you had a perfect experience with us. If you ever have any suggestions or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!

10/10 Eccellente

Muwafaq

Soggiorno di 1 notte ad aprile 2024
Risposta di David P., il giorno 2 mag 2024
Thank you for the perfect rating, Muwafaq! If you have any feedback or comments you'd like to share about your stay, please feel free to let us know. We appreciate your support and hope to welcome you back soon!

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great stay. Comfortable, & cozy. Several dining places close by. Beach is across the frontal road with a nice sea walk. Management was excellent.
Soggiorno di 3 notti a marzo 2024
Risposta di David P., il giorno 7 apr 2024
Thank you, Robert, for your wonderful feedback! We're thrilled to hear that you had a great stay with us and found our accommodations comfortable and cozy. It's fantastic that you enjoyed the nearby dining options and the beautiful beach just across the road. We're delighted that our management team could contribute to making your experience excellent. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 Buono

Chet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di David, il giorno 7 apr 2024
Thank you, Chet, for sharing your feedback. If you have any specific comments or concerns about your stay, please feel free to let us know. We always strive to improve our guests' experiences and would appreciate any additional feedback you may have.

6/10 Soddisfacente

Maricela

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
We loved the view. The beds and pillows are uncomfortable. Check in was quick and easy. Most of the time their was no attendant at the main office and where there was they were talking to each other without acknowledging people coming in. I just left my key at the front desk . I had hoped to get a receipt atleast a , thank you for staying with us. The person in the front was talking to someone in the office and didn't acknowledge me. Other than that the stay was average, not exceptional.
Soggiorno di 2 notti ad aprile 2024
Risposta di David P., il giorno 5 apr 2024
Thank you for your feedback, Maricela. We're glad to hear that you enjoyed the view and that the check-in process was quick and easy. However, we apologize for any inconvenience caused by the discomfort of the beds and pillows. We also appreciate your comments regarding the lack of attentiveness at the main office and the need for better acknowledgment of guests. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for our guests in the future. If there's anything else we can do to enhance your stay next time, please let us know. We hope to have the opportunity to welcome you back for a more exceptional experience.

2/10 Terribile

Gabriela

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We arrived and no one was at the lobby. Got sent to another hotel after multiple phone calls the. Arrive at a hotel -3 hotels over and they are on break
Soggiorno di 1 notte a marzo 2024
Risposta di David P., il giorno 5 apr 2024
We apologize for the inconvenience you experienced upon arrival, Gabriela. It's disappointing to hear that there was no one at the lobby to assist you and that you were redirected to another hotel. We understand the frustration this may have caused, especially after multiple phone calls. We will address this issue with our team to ensure that such situations are handled more efficiently in the future. Your feedback is important to us, and we appreciate you bringing this to our attention. If there's anything else we can do to make it up to you or improve your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back under better circumstances.Best,Management

8/10 Buono

diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di David, il giorno 5 apr 2024
Thank you for your feedback, Diane! If there's anything specific you think we could improve on to earn that extra star next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.David PulliamAssistant General Manager

10/10 Eccellente

Jed

Soggiorno di 2 notti a marzo 2024
Risposta di David P., il giorno 13 apr 2024
Thank you for your positive rating, Jed! If you have any further feedback or if there's anything we can assist you with, please feel free to let us know. We're here to help!

10/10 Eccellente

luis

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beach front, good for our dog grassy area
Soggiorno di 2 notti a marzo 2024
Risposta di David P., il giorno 21 mar 2024
Thank you for your feedback, Luis! We're glad to hear that you enjoyed our beachfront location and that our grassy area was convenient for your dog.We appreciate you choosing to stay with us and hope to welcome you back for another pleasant stay in the future!Best,David PulliamAssistant General Manager

10/10 Eccellente

Maricruz, Fresno

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The gentlemen at the front desk was so nice, cheerful, & welcoming. The bed in the room was so comfortable & we were able to leave the window open & listen to the sounds of the waves.
Soggiorno di 2 notti a marzo 2024
Risposta di David P., il giorno 21 mar 2024
Thank you for your kind words! We're delighted to hear that you had a pleasant experience with our front desk team and that you found the bed comfortable during your stay.It's wonderful that you were able to enjoy the soothing sounds of the waves with the window open.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Best,David PulliamAssistant General Manager

6/10 Soddisfacente

Deborah

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The carpet stinks and the sliding screen door was broken. Also, the shower was backing up with hair! We didn’t like that there was no service for the rooms during our 3 day stay. David was awesome though.
Soggiorno di 3 notti a marzo 2024
Risposta di David P., il giorno 15 mar 2024
Thank you for sharing your feedback, Deborah. We're sorry to hear that your experience didn't meet your expectations during your recent stay with us.We apologize for the issues you encountered with the carpet odor, broken sliding screen door, and the cleanliness of the shower. Providing a comfortable and clean environment for our guests is important to us, and we regret that we fell short in these areas. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure that they are rectified promptly.I appreciate your kind words and am glad to hear that I provided you with excellent service.Regarding the lack of room service during your stay, we apologize for any inconvenience this caused. We will review our procedures to ensure that our guests' needs are met more effectively in the future.If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,David PulliamAssistant General Manager

8/10 Buono

ali

Soggiorno di 2 notti a marzo 2024
Risposta di David P., il giorno 5 apr 2024
Thank you for your rating, Ali! We appreciate your feedback and hope to make your next stay even better. If there's anything specific you think we could improve on, please feel free to share with us. We look forward to welcoming you back in the future!David PulliamAssistant General Manager

8/10 Buono

Carol

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Enjoyed my stay here. Very convenient to Hearst Castle. Loved being able to walk along beach.
Soggiorno di 1 notte a marzo 2024
Risposta di David, il giorno 15 mar 2024
Thank you for your review, Carol! We're delighted to hear that you enjoyed your stay with us and that our location was convenient for your visit to Hearst Castle. It's wonderful to know that you appreciated being able to walk along the beach during your time here.We hope to welcome you back for another enjoyable stay in the future! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,David PulliamAssistant General Manager

6/10 Soddisfacente

Martha

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di David P., il giorno 29 feb 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Cambria Landing Inn & Suites!All The Best,David PulliamAssistant General ManagerPacifica Hotels

10/10 Eccellente

cathy

Viaggio di coppia
We really like this hotel. The room was clean and the patio is great. Location to the beach and restaurants is really good.
Soggiorno di 2 notti a febbraio 2024
Risposta di David, il giorno 25 feb 2024
Thank you so much for your kind words and for choosing to stay with us again. We're thrilled to hear that you enjoyed your recent stay and that you found the room clean and comfortable. It's wonderful to know that you appreciated the patio and found it to be a great addition to your stay.We're also pleased to hear that our hotel's location, close to the beach and restaurants, suited your needs perfectly. Providing convenience and easy access to amenities is important to us, and we're delighted that our location met your expectations.We truly value your continued support and loyalty, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warm regards,David PulliamAssistant General Manager

10/10 Eccellente

Jose

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love how quiet and peaceful it is here. The staff is very friendly and welcoming. Beds are nice and comfortable. 30 second walk to the beach so lovely. Definitely will be back.
Soggiorno di 2 notti a febbraio 2024
Risposta di David, il giorno 22 feb 2024
Thank you, Jose, for your fantastic review! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's great to know that you appreciated the quiet and peaceful atmosphere, as well as the friendly and welcoming staff. We're delighted that you found the beds nice and comfortable, and we agree that the proximity to the beach is indeed lovely.We're honored that you plan to return, and we can't wait to welcome you back again in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels until we see you again!Warm regards,David PulliamAssistant General Manager

4/10 Scarso

Richard

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
When we arrived there was beer bottles on the patio chairs and the room was not clean. Unknown brown drip marks on multiple walls. Mold on tile in the shower. Fireplace worked intermittently.
Soggiorno di 1 notte a febbraio 2024
Risposta di David, il giorno 22 feb 2024
I'm truly sorry to hear about the issues you encountered during your stay. Your experience does not meet the standards we strive to uphold for our guests, and for that, I sincerely apologize. Please know that cleanliness and maintenance are top priorities for us, and we are disappointed to hear that we fell short in these areas during your visit.I understand the frustration and inconvenience these issues must have caused you. Rest assured, I will personally address your concerns with our housekeeping and maintenance teams to ensure that immediate action is taken to rectify these issues and prevent them from happening again in the future.Your feedback is invaluable to us as it helps us improve and provide a better experience for our guests. Please accept our sincerest apologies for the shortcomings you experienced, and if there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us through the Expedia messaging system.Once again, I apologize for the disappointment you experienced during your stay, and I hope you will give us another opportunity to provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.Warm regards,David PulliamAssistant General Manager

8/10 Buono

Amy

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Beautiful ocean side view. Room normal-level clean, early 2000s decor and design, fireplace feature was great but could put out a little more heat would be nice. Bed very clean linens (no old dirty duvets/quilts on top yay), but did not have a fresh laundered scent not sure why. Staff was very kind, attentive and provided brochure with activities in town, times stores open, phone numbers and a map - superb customer service and easy checkout. There was an additional $50 added to my card (temporary hold? not sure why the amount didn't match the fee from online, but i didnt look closely when checked in so thats partially my error. Would stay again sometime, but definitely double check the final price before you pay on-site. Thanks for a nice stay. 👍
Soggiorno di 1 notte a febbraio 2024
Risposta di David, il giorno 21 feb 2024
Thank you for sharing your feedback, Amy! We're pleased to hear that you enjoyed the beautiful ocean-side view from your room and that you found our staff to be kind, attentive, and helpful. We're glad you appreciated the brochure with activities in town and found our customer service superb.We apologize for any confusion regarding the additional charge on your card; We appreciate your comments regarding the cleanliness of the room and the comfort of the bed. Your feedback about the fireplace and the need for more heat is noted, and we'll take that into consideration for future improvements.Thank you for choosing to stay with us, and we're glad you had a nice stay overall. We hope to have the opportunity to welcome you back again in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Safe travels!Warm regards,David PulliamAssistant General Manager

10/10 Eccellente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable bed and pillows. Good restaurant next door. Great walking trail along the coast.
Soggiorno di 1 notte a febbraio 2024
Risposta di David, il giorno 21 feb 2024
Thank you, Karen, for your wonderful review! We're thrilled to hear that you found our beds and pillows to be very comfortable. It's fantastic that you enjoyed the convenience of having a good restaurant nearby and that you were able to take advantage of the great walking trail along the coast. Your satisfaction is our priority, and we're delighted that we could contribute to a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!Sincerely,David PulliamAssistant General Manager

10/10 Eccellente

michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this location and loved the beach so close... I could have stayed forever... highly recomend this hotel..
Risposta di David, il giorno 15 feb 2024
Dear Michelle,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay at our hotel and that you found our location and the proximity to the beach to be highlights of your experience.It brings us great joy to know that you had such a wonderful time and that you would highly recommend our hotel. Your kind words mean the world to us, and we truly appreciate your recommendation.Should your travels bring you back to the area, we would be honored to welcome you again for another unforgettable stay. Thank you for choosing to stay with us, and we hope to see you again soon!Warm regards,David PulliamAssistant General Manager

10/10 Eccellente

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful beach and friendly
Soggiorno di 2 notti a febbraio 2024
Risposta di David, il giorno 7 feb 2024
Dear Ian,Thank you for your feedback! We're delighted to hear that you found our beach beautiful and enjoyed the friendly atmosphere during your stay. Our team works hard to create a welcoming environment for all our guests, and it's gratifying to know that you felt that warmth during your time with us.We hope you had a fantastic time soaking up the sun and enjoying the beauty of our beach, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,David PulliamAssistant General Manager

10/10 Eccellente

Mary

Soggiorno di 1 notte a gennaio 2024
Risposta di David P., il giorno 21 mar 2024
Thank you for your rating, Mary! We appreciate your feedback and hope you had a wonderful experience during your stay with us. If there's anything specific you'd like to share about your visit, please feel free to let us know. We look forward to welcoming you back in the future!Best,David PulliamAssistant General Manager

10/10 Eccellente

Dorothy M

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great views, proximity to ocean.
Soggiorno di 2 notti a gennaio 2024
Risposta di David, il giorno 7 feb 2024
Dear Dorothy,I'm glad to hear that you enjoyed the great views and the proximity to the ocean during your stay. Our location is indeed something we take pride in, and it's wonderful to know that you were able to appreciate it.Thank you for choosing to stay with us, and we hope to welcome you back soon for another opportunity to enjoy those beautiful vistas and the refreshing ocean breeze.Best regards,David PulliamGeneral Manager

2/10 Terribile

Alec

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di David, il giorno 24 gen 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful experience all around. Not our first time staying here. Definitely not our last.
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 21 gen 2024
Thank you for your loyalty and for choosing to stay with us again! We're delighted to hear that you had a wonderful experience during your recent visit. Knowing that it's not your first time staying with us and that you plan to return is truly the best compliment we could receive.Our team values your continued trust and patronage. If there's anything specific you enjoy about your stays with us or if there are any suggestions you'd like to share, we'd love to hear from you. Here's to many more memorable stays in the future—we can't wait to welcome you back again!

10/10 Eccellente

Monique

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Anniversary trip stay.
Great location and wonderful staff. Amazing views down the coast and on the beach across the street.
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 21 gen 2024
Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed our great location and the stunning views down the coast. Our team is dedicated to providing exceptional service, and we're delighted that you found our staff wonderful.If there's anything specific you loved about the views or if you have any suggestions for us to enhance your experience further, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for more memorable moments by the coast!

8/10 Buono

Priya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wifi was bad
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 21 gen 2024
Thank you for taking the time to share your feedback, Priya. We appreciate your honest review. We're sorry to hear that you experienced issues with the wifi during your stay. Providing a reliable and fast internet connection is important to us, and we apologize for any inconvenience you may have faced.Your feedback is valuable, and we will certainly look into improving the wifi service to ensure a better experience for our guests in the future. If there are any other details or suggestions you would like to share, please feel free to let us know. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Thank you for choosing us.

8/10 Buono

Rusbel

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Great room, with an even better view. Lots of near by restaurants that you can walk to. Unfortunately the whole town had a black out on our stay, which lasted the whole night. I was told by the receptionist the next morning that it happens often in Cambria which is very disappointing. Considering the amount of money per night you pay, you'd expect to have a notice or some compensation. If it wasn't for the extra blankets we packed we would have been freezing. Call ahead, and bring extra blankets just in case.
Soggiorno di 2 notti a gennaio 2024
Risposta di David, il giorno 19 gen 2024
Dear Rusbel,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the great room and the stunning view, as well as the convenience of nearby restaurants.However, we sincerely apologize for the inconvenience caused by the unexpected blackout during your stay. We understand the impact it had on your experience, and we share your disappointment. Our team is actively working to address the issue and explore solutions to minimize the impact of such occurrences in the future.Your suggestion regarding providing notice or compensation is valuable, and we will certainly review our policies to enhance communication with our guests during unforeseen events. We appreciate your understanding and patience during the blackout.We hope to have the opportunity to welcome you back in the future, and we assure you that we are committed to providing an even more comfortable and enjoyable stay; feel free to reach out to me via Expedia messenger if you would like to discuss further.Warm regards,David PulliamAssistant General Manager

6/10 Soddisfacente

steven d

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Severely understaffed hotel.
There was no service after 5 pm each evening. We had trouble with the heat and called the desk at 7 pm. After 20 or so rings someone answered from a different hotel and told us that no on could check the het until the next day. The next day there was no one on duty at all and no one came to check the heat. We had no heat in the room for the entire stay.
Soggiorno di 3 notti a gennaio 2024
Risposta di David, il giorno 19 gen 2024
Dear Steven,We are truly sorry for the inconvenience and frustration you experienced during your stay, particularly with the lack of service and the heating issues. Your feedback is crucial to improving our services, and we appreciate you taking the time to share your experience.The lack of service after 5 pm and the delayed response to your heating concern are unacceptable, and we sincerely apologize for falling short of your expectations. Our team is conducting a thorough investigation to understand the breakdown in communication and to ensure that appropriate measures are implemented to prevent such incidents from occurring in the future.We understand the importance of a comfortable and well-maintained room, and we are truly sorry that you had no heat in your room throughout your stay. This is not reflective of the standard of service we strive to provide. Rest assured, we are addressing the heating issue promptly and taking steps to enhance our response procedures.We appreciate your patience and understanding, and we are committed to making the necessary improvements to ensure a more pleasant experience for our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve, feel free to reach out to me via Expedia messaging to discuss further.David PulliamAssistant General Manager

4/10 Scarso

Lucy

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Location Older carpet, smelly, we did not have power
Soggiorno di 2 notti a gennaio 2024
Risposta di David, il giorno 19 gen 2024
Dear Lucy,We sincerely apologize for the challenges you encountered during your stay with us. Your experience does not meet the standards we strive to maintain, and we appreciate you bringing these issues to our attention.The condition of older carpeting and any unpleasant odors is not reflective of the high-quality experience we aim to provide. We assure you that we are taking immediate steps to address and improve the condition of the carpeting in the mentioned location. Additionally, our housekeeping team will thoroughly inspect and address any odors to ensure a more pleasant atmosphere for our guests.We also understand the frustration of not having power during your stay. Power outages can be unexpected, and we apologize for any inconvenience this may have caused. Our team is actively working to enhance our emergency preparedness measures to minimize the impact of such situations on our guests.We appreciate your feedback, and we are committed to making the necessary improvements to create a more comfortable and enjoyable environment for our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for your understanding.Warm regards,Pacifica Management

4/10 Scarso

Rodney

Soggiorno di 1 notte a gennaio 2024
Risposta di David P., il giorno 9 feb 2024
Dear Rodney,I hope this message finds you well.I am writing to express my sincere appreciation for choosing to stay with us at Cambria Landing during your recent visit. Our team strives to provide exceptional service and ensure every guest has a memorable experience, so it is disheartening to learn that your stay did not meet your expectations, as indicated by your recent review.We value your feedback immensely as it helps us identify areas for improvement and ensure that future guests enjoy a superior experience. However, to better address the concerns you raised and take appropriate actions, we kindly request additional details regarding the aspects of your stay that led to your dissatisfaction.Would you be willing to share more specific information about your experience? This could include details such as room cleanliness, amenities, service quality, or any other factors that influenced your perception of our hotel negatively. Your insights will enable us to investigate the matter thoroughly and implement necessary measures to prevent similar occurrences in the future.Please feel free to respond to this message directly through Expedia at your earliest convenience. Your feedback is invaluable to us, and we are committed to resolving any issues to ensure the satisfaction of all our guests.Once again, thank you for choosing Cambria Landing Inn & Suites. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,David PulliamAssistant General Manager

6/10 Soddisfacente

Allen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 14 gen 2024
Dear Allen,Thank you for taking the time to share your thoughts and feedback. We appreciate your input and would like to gather more information to better understand your experience.Could you please provide additional details or specific examples related to the points you mentioned in your review? This will help us address your concerns more effectively and work towards improving our products/services.Your feedback is invaluable to us, and we want to ensure that we address any issues you may have encountered. Feel free to reply to this email or reach out to our customer support team with any additional information you can provide.Once again, thank you for sharing your thoughts, and we look forward to hearing from you soon.Best regards,David Pulliam

10/10 Eccellente

Leonard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful room and fantastic view
Soggiorno di 1 notte a gennaio 2024
Risposta di David, il giorno 9 gen 2024
Hello Leonard,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Cambria Landing Inn and Suites! All The Best,David PulliamAssistant General Manager

10/10 Eccellente

Angela, Sanger

Soggiorno di 1 notte a dicembre 2023
Risposta di David, il giorno 27 gen 2024
Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Cambria Landing Inn & Suites! All The Best,David PulliamAssistant General ManagerPacifica Hotels

10/10 Eccellente

Jonelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Something Special
David the assistant manager was amazing. He was so nice and hospitable during our stay there. This hotel was fantastic! And the location is amazing. We were at the ocean in 10 feet from our room. Not to mention next door to some great restaurants. I can’t wait to go back and take the whole family!
Soggiorno di 3 notti a gennaio 2024
Risposta di David, il giorno 9 gen 2024
Hi Jonelle,Thank you for taking the time to complete our survey. Your comments about me are appreciated and warm my heart. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Cambria Landing Inn and Suites! All The Best,David PulliamAssistant General ManagerPacifica Hotels

6/10 Soddisfacente

Steven, Los Angeles

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Beautiful area, helpful staff, rooms not well maintained. Expensive for value received.
Soggiorno di 2 notti a dicembre 2023
Risposta di David, il giorno 9 gen 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Cambria Landing Inn and Suites! All The Best,David PulliamAssistant General ManagerPacifica Hotels

8/10 Buono

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di David, il giorno 5 gen 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Eccellente

Barbara, Santa Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our favorite things, besides the ocean view from our partial ocean view balcony, was the fact that you could cross the street and access moonstone beach. It is a wonderful hotel and great place for a vacation!
Soggiorno di 2 notti a dicembre 2023
Risposta di David, il giorno 5 gen 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Things were a little dated but very comfortable. Large room. Very friendly service. Great gated private patio with views of the ocean. Great for dogs. Ample parking.
Soggiorno di 1 notte a dicembre 2023
Risposta di David, il giorno 5 gen 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Eccellente

Gohan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di David, il giorno 5 gen 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Buono

Jason

Soggiorno di 1 notte a dicembre 2023
Risposta di David, il giorno 5 gen 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.