Dear Abdo,Thank you for taking the time to share your feedback with us. We greatly appreciate your insights as they help us improve our services to provide a better experience for our guests.We are glad to hear that you found our staff friendly and helpful. However, we apologize for the inconveniences you experienced during your stay regarding the condition of the rooms, the non-functional TV and phone, stained curtains, old carpets, and the quality of our breakfast. Your feedback has been shared with our team, and we are taking immediate steps to address these issues to ensure that they are resolved promptly.We understand the importance of maintaining our facilities to a high standard, and we are committed to making the necessary improvements to enhance the overall guest experience. We would like to invite you back to experience these positive changes firsthand and provide you with a more enjoyable stay.Once again, thank you for bringing these matters to our attention, and we hope to welcome you back soon.Best Regards,Dipesh SubediHotel ManagerIbis Styles Canberra

Dear Tony,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We regret that our initial response to your concerns on the first morning was not up to our usual standard, and we apologize for any frustration this may have caused. We understand the importance of hot water for a comfortable stay and are working to ensure that such issues are addressed promptly in the future.Regarding the lack of communication about the hot water issues or compensation, we apologize for this oversight. We should have kept you informed and offered appropriate compensation for the inconvenience caused.We appreciate your understanding and patience during this time and hope that you will consider giving us another opportunity to provide you with a better experience in the future. If there is anything else you would like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience and thank you for bringing this to our attention.Warm Regards,Dipesh SubediHotel managerIbis Styles Canberra

Dear Jennifer,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff helpful and friendly during your stay.We apologize for any inconvenience caused by the lack of bedside tables or lights in your room. Your feedback is valuable to us, and we will take this into consideration as we continue to improve our guest accommodations.We also apologize for any difficulty you experienced navigating around the property and for the room numbers not being well displayed. We will review our signage and navigation aids to ensure a smoother experience for our guests.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Dipesh SubediHotel ManagerIbis Styles Canberra

Dear Simon,I am sorry to hear that you were disturbed by the noise of the hot water system. I apologize for the inconvenience caused to you.I will investigate it personally with the help of the maintenance manager and rectify it. I hope to welcome you again to our hotel.Thank you.Kind Regards,Dipesh Subedi

Hi Thomas,I am glad to hear that you enjoyed your stay with us. I will look into the points that you pointed out with the concerned department head.I appreciate your time to write this review and look forward to welcoming you again to the hotel.Thank you.Kind Regards,Dipesh Subedi

Dear Rachel,I am sorry to hear that you didn't have a pleasant experience at our hotel. I do apologize for the inconvenience caused to you and your family. I have discussed the issue with my team and rectify it. I hope you will come back to us on your next visit.Looking forward to welcoming you at the hotel.Thank you.Kind Regards,Dipesh Subedi

Dear Venessa,I am sorry that you didn't have a pleasant stay with us. I do apologize for the inconvenience caused to you. If you could elaborate on your feedback would allow us to get into the matter further and would help to resolve the issue.I look forward to hearing from you.Thank you.Kind Regards,Dipesh Subedi.

Dear Brownen,I am glad you enjoyed your stay, and I hope to see you again at the hotel.Thank you.Kind Regards,Dipesh Subedi

Hi Ivone,I am glad to hear that you enjoyed your stay. I look forward to seeing you again.Thank you.Kind Regards,Dipesh Subedi

Dear Rod,I am sorry to hear that you didn't enjoy your stay with us. I do apologize for the inconvenience caused to you. I will investigate this issue and rectify it. Please come back to us and I will take care of you.Thank you.Kind Regards,Dipesh Subedi

Dear Niral,Thank you for your wonderful review, my team will be happy to know this. I look forward to seeing you again.Kind Regards,Dipesh Subedi

Dear Craig,I am sorry to hear that you did not have a present stay with us. I do apologize for the inconvenience caused to you. Feel free to contact me so that we can discuss further.I do appreciate your time to put down this reviews and hope you will come back to us again.Thank you.Kind Regards,Dipesh Subedi

Hi Mark,Thank you for staying at Ibis Styles Canberra. I am glad that you enjoyed your stay with us. we look forward to seeing you again.Kind Regards,Dipesh SubediHotel Manager

Dear Nikki,I am sorry to hear that you didn't enjoy your stay with us. I will discuss this with my team and make sure it won't happen again. Thank you for your time to put on the review, and I look forward to welcoming you again at our hotel.Kind Regards,Dipesh SubediHotel Manager

Hi Amir,Thank you for your review, I will look forward to welcoming you again to our property. Please let me know when you are planning to visit next.Kind Regards,Dipesh SubediHotel Manager

Dear Jeff,I am sorry to hear that you didn't enjoy our service. I do apologize for that; I did share your feedback with my team, and we make sure it will be rectified. I want you to come back to us. Please let me know when you are travelling next so that we can take care of you on your next visit.I do appreciate your time to put the feedback and look forward to hearing from you soon.Thank you.Kind Regards,Dipesh Subedi

Dear Suman,I am sorry that we did not meet your expectations, I apologize for that. If you want to discuss your dissatisfaction, I am available for clarification. I hope you will give us the chance to improve ourselves and will come back to us in the future.I look forward to welcoming you again to the hotel.Thank you.Kind Regards,Dipesh Subedi

Hi Ian, Thank you for choosing to stay here with us at Ibis Styles in Narrabundah. Its great to hear you enjoyed your stay with us, and your feedback regarding the common areas has been noted and passed on to our maintainence and housekeeping teams. We hope to see you again soon. Many kind regardsErin- frint Office Ibis Styles Narrabundah.

Dear Nicholas,I appreciate your review and I will make sure when you are traveling next, we will provide you with the quiet rooms. Thank you.Kind Regards,Dipesh SubediHotel Manager

Dear Anna,Thank you for your feedback, I will look into your feedback seriously and will discuss it with my team to make it better. I look forward to welcoming you again to the hotel.Kind Regards,Dipesh SubediHotel Manager

Hi Andrew,Thank you for review. I look forward to seeing you again.Kind Regards,Dipesh SubediHotel Manager

Dear Lindsay,I am sorry to hear that you did not have a great time with us. I do apologize to you. I did take this to my team and investigate. I want you to come back to us and experience the change. Looking forward to welcoming you again.Kind Regards,Dipesh SubediHotel Manager

Dear Barbara,We are glad that you enjoy your stay. We look forward to you again on future dates too.Thank you.Kind Regards,Dipesh SubediHotel Manager