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Recensioni per Spacious 1-Bedroom Apartment With Parking

3.5 out of 5
Spacious 1-Bedroom Apartment With Parking
1 Gordon St, Canberra, ACT

Recensioni

6,0
Valutazione di 10 - Eccellente. 1 su 3 recensioni" "
Valutazione di 8 - Buono. 0 su 3 recensioni" "
Valutazione di 6 - Soddisfacente. 0 su 3 recensioni" "
Valutazione di 4 - Scarso. 2 su 3 recensioni" "
Valutazione di 2 - Terribile. 0 su 3 recensioni" "

2,0/10

Pulizia

10/10

Personale e servizio

6,0/10

Servizi

2,0/10

Condizioni e dotazioni della struttura

Recensioni

4/10 Scarso

Viaggiatore verificato

Soggiorno di 2 notti a febbraio 2020

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a novembre 2019
Risposta di Soma, il giorno 6 dic 2019
Thank you for your kind review

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There were some significant problems with the apartment, particularly the cleaning. It appeared that one or more workers had been in since the place was cleaned. There was dust from drilling on the floor in the bathroom, the rubbish bin in the bathroom was not emptied, there was a shampoo bottle on the floor, and there were some cut pieces of wire insulation in the living room. But those weren't the only problems. None of the floors appear to have been vacuumed, the underside of the bath mat was disgusting - it looked like it had mildewed and had never been cleaned. One of the towels looked like it had been used, possibly by the worker. The toilet seems to have been wiped, but not washed, as it had streaky dirt and other icky stuff around the top of the rim. The pillows in the living room smelled and we had to air them out before use. There was no soap by the bathroom sink for hand washing. The knob on the hot water tap in the shower fell off. But the WORST problem was that a new towel rack had been installed in the bathroom in such a way that it was impossible to open the shower door with it there. Fortunately, we were able to remove the towel rack and get into the shower. But there was a long moment when we were afraid we would not be able to get into the shower at all, at least not without breaking the towel rack off the wall. When told of all this, the owner said "I will address your issues. Sorry, for the inconvenience." But she did not offer any refund or anything.
Soggiorno di 2 notti a ottobre 2019
Risposta di Manager, il giorno 28 ott 2019
The guest was upset for paying the cleaning fee separately. Expedia booking condition clearly states that cleaning fee is payable at check in. Several guests stayed in this apartment who booked through many platforms including Airbnb, Expedia, Booking.Com etc. There had to been any uncharitable comment which obviously posted to damage the reputation.