Dear , thank you for your review. I have noted the details and will investigate it further with the relevant department. Kind regards, Nicole Allen Front Office Manager

Dear Anthony , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Mark Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Savannah, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Ryhan, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Louise , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Amanda, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

Dear Martyn, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Margaret, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Amal Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Sally-Ann, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Christopher, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Carly Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Kerry, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Spence, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

Dear Timothy,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

Dear Leslie, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Paul, Thank you for taking the time to leave your review. We are delighted that you enjoyed your visit. We look forward to welcoming you back in the future. With regards, Reservation team

Thank you for leaving a review. We’re so glad you were able to visit us at The Mercure. Our team is always working to offer the best service to our guests. We are currently updating our lift services and the second set of lifts will be operating soon; in the meantime we hope you accept our apologies for the inconvenience. We hope you’ll have a chance to come back soon.

Dear Paul, thank you for taking the time to review your stay with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are saddened that we failed to meet some of your expectations, the feedback regarding those matters is noted and we will discuss with the team. We hope you’ll have a chance to come back soon, so we can share a more positive experience.Best Regards,Laura, Duty Manager

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Joanne, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Ryan Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Tony, Thank you for taking the time to leave your review. We do apologise for where your stay has fallen short of your expectations. We do hope that this does not deter you from returning in the future. With regards, Reservation team

Dear Rhona, ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

Dear Jordan, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Gabby Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Kevin, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Miles, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Christopher Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Carrie , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Hannah , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Ceri ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

Dear Teresa, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Sasha, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Melanie, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

Dear Zoe, Thank you for sharing a review of your recent experience. Our team here at the Mercure Holland House and Spa is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regardsReservation Team

Dear Knut , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Andrew , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Jodene, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear, Yvone Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Martin,Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

Dear Salima, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear Mark, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

Dear A, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Reservation team

Dear Natasha, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

Dear Rebecca, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team