I am sorry to hear about your experience, but I can assure you that the information is not accurate. We take check-in procedures very seriously and always ensure that our guests receive proper instructions well in advance. Unfortunately we had no contact after attempted multiple times. As you can see from previous review, we are a very reputable establishment and it’s very disheartening when untrue reviews are wrote.

Many thanks for your review, we are very shocked to see such a score and negative review as I note nothing was mentioned upon nor after stay, if you could get in touch to provide some context to this review we would be grateful.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

We are sorry you had such a negative experience with Expedia.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

We are very sorry to see your low score review help us understand better by letting us know what your feedback is so we can rectify this for future guests.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Many thanks for your review. We are glad you enjoyed your stay.

Many thanks for your review, we are glad you enjoyed your stay.

Thank you for sharing your feedback regarding your recent experience at our hotel. We apologize for any inconvenience caused during your stay, and we would like to address the issue you mentioned.We understand how important it is to have the room you paid for, especially when it comes to enjoying a sea view. We regret to inform you that there was a technical glitch on the Expedia platform, which led to a miscommunication between us and the property. As a result, you were allocated a room that did not meet your expectations.Please accept our sincerest apologies for this oversight. We assure you that this incident is not reflective of our usual standards of service. We take full responsibility for the confusion and would like to make it right.In light of the situation, we would like to extend our apologies by offering you a discount on a future stay with us. We truly value your patronage and want to ensure your satisfaction. Our team will work diligently to ensure that such issues are prevented in the future and that our guests receive the accommodations they desire.To avail of the discount, please contact our customer service team or reservation department, and they will be more than happy to assist you in arranging a future stay at a discounted rate. We hope this gesture demonstrates our commitment to providing excellent customer service and making amends for the inconvenience caused.Once again, we apologize for any frustration this may have caused and appreciate your understanding. We value your feedback and will use it to improve our processes and prevent similar occurrences in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with a memorable stay.

Many thanks

Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed the relaxed atmosphere and found the room to be comfortable and well-stocked. It's great to know that the excellent bathroom added to your overall experience.We're delighted that Room 6 provided you with nice views over Penarth pier. It sounds like you had a lovely vantage point during your stay. We're also glad to hear that the restaurants and bars below did not disturb you, as they close by 11 PM. It's important for our guests to have a peaceful and restful environment, and we're pleased that we were able to provide that for you.Regarding the room temperature, we appreciate your feedback. We strive to create a comfortable atmosphere for all our guests, and we apologize if the temperature in your room was not to your liking. Our team will look into this matter to ensure that future guests have a more pleasant experience. Once again, thank you for your kind words and for choosing our hotel. We value your feedback and hope to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

Many thanks

Many thanks

Many thanks

Thank you for your positive review of our property. We are thrilled to hear that you found our hotel attractive, spacious, quiet, and well-situated. It's wonderful to know that you had a pleasant and well-maintained experience during your stay.We appreciate your feedback regarding the need for a table, shelf, or flat surface in the bathroom to place your washbag and other items. Your suggestion is valuable to us as we continually strive to enhance our guests' comfort and convenience. We will definitely take your comment into consideration for future improvements and renovations.We truly value your patronage and appreciate your kind words about our property. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future. If there is anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.Thank you once again for your feedback, and we hope to exceed your expectations during your next visit.

Many thanks

Many thanks

Thank you for sharing your delightful experience of staying at our hotel. We're thrilled to hear that you enjoyed the beautiful view of the water and the pier during your time with us. Your kind words mean a lot to us, and we're grateful for your positive feedback.We apologize for any inconvenience caused by the warm temperature in your room during your stay. Summer heatwaves can sometimes pose challenges in maintaining an ideal room temperature. Our team continuously monitors and adjusts the cooling systems to ensure our guests' comfort. However, it seems that we fell short of meeting your expectations in this regard, and we sincerely apologize for any discomfort you experienced.Please know that your feedback is valuable to us, and we will take it into consideration as we strive to improve our facilities and services. We appreciate your understanding and hope that this isolated incident did not overshadow your overall enjoyable stay with us.If your travels bring you back to our area, we would love the opportunity to provide you with an even better experience. Please do not hesitate to reach out to us directly so that we can personally assist you in ensuring a comfortable and pleasant stay.Thank you once again for your feedback, and we look forward to the chance of welcoming you back.

Many thanks for your review, we are glad you enjoyed your stay.

Manhy thanks

Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments about the ease of the self-check-in process and the great views from your room overlooking the sea. It's delightful to hear that you enjoyed the sound of the sea lapping against the walls—it can be quite soothing and relaxing.We understand your concern regarding the absence of a manned reception. We have transitioned to self-check-in to offer our guests a streamlined and efficient experience. However, we take your feedback seriously and will review our processes to ensure that someone is available should any assistance be required during your stay. Your comfort and peace of mind are important to us, and we apologize for any inconvenience caused by the lack of a manned reception.Regarding the security of the property, we apologize for the oversight in leaving the front gate and the door to the hotel open. Our team will address this issue promptly to ensure the safety and security of our guests at all times. We appreciate you bringing it to our attention.We apologize for any confusion or concern caused by the request for a refundable deposit. It is a standard procedure in some hotels to protect against potential damages. Rest assured, we do not charge our guests unnecessarily and take all reports and concerns seriously. We appreciate your understanding and cooperation in providing a photo of the curtain to assist us in resolving the issue promptly.We are thrilled to hear that you had a positive interaction with our housekeeping staff, especially the helpful Welsh lady. We will pass along your compliments to her and acknowledge her excellent service.Thank you for choosing our hotel, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Should you have any further questions or require any assistance, please feel free to reach out to us directly.

Many thanks

Many thanks for your review. We hope to see you back.

Many thanks for your review.

Thank you

Many thanks. We hope to see you back in the future.

Thank you for staying with us at Beachcliffe. We're glad to hear that you've stayed with us several times and that you really like our hotel. However, we apologize for not meeting your expectations during your recent stay with regards to the room you were assigned. We're sorry that we couldn't give you the seaview room with a king size bed that you had requested and ended up in a room on the 3rd floor with no view whatsoever.We appreciate your feedback on the helpfulness of our team member who dealt with your concerns effectively and efficiently by moving you down to floor 2 with a seaview. However, we're sorry to hear about the double bed that you found in the room instead of a king size bed. We'll take note of this for future reviews and make sure to improve on our accuracy with requests.We would also like to apologize for the inconvenience caused by the third party sellers' lapse on the information provided on the lockbox at the gate. We're grateful for your patience in dealing with this and we'll be taking measures to tighten up and ensure accurate information is always provided.We value your feedback and we'll take this opportunity to make improvements and ensure our guests have a comfortable and enjoyable stay with us. Please don't hesitate to reach out to us directly in the future should you have any further concerns.Thank you for choosing Beachcliffe and we hope to welcome you back again soon.

Many thanks. We hope to see you back in the future.

Many thanks for you review. We hope to see you back in the future.

Many thanks for your review. We hope to see you back.

many thanks for your review, we are glad you enjoyed your stay.

It was a pleasure hosting you. We hope to see you again soon!