Hall

Recensioni per Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
30 Access Highway, Caribou, ME

Recensioni

6,6
Valutazione di 10 - Eccellente. 8 su 31 recensioni" "
Valutazione di 8 - Buono. 5 su 31 recensioni" "
Valutazione di 6 - Soddisfacente. 10 su 31 recensioni" "
Valutazione di 4 - Scarso. 3 su 31 recensioni" "
Valutazione di 2 - Terribile. 5 su 31 recensioni" "

6,2/10

Pulizia

7,2/10

Personale e servizio

6,8/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Serina

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Quality Inn should be embarsssed to their name on the sign. The place is dirty, rusty, old and shady. I had a room in the back of the hotel where it appeared that local people can rent rooms by the week/hour. There were piles and piles of old furniture outside my window. At about 10:00 pm the police were knocking on the door of the room next to me. The front guy was nice but this place needs to be demolished and built again. The shower Rod was rusty, the lamp was rusty, the rug was old and buckled. I was there for a work trip and basically the only hotel in town. Next time I’ll go to the Hampton Inn in Presque Isle.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 18 mag 2024
We are deeply sorry to hear about your disappointment with your recent stay. Our team works tirelessly to ensure the satisfaction of all our guests, and we regret that we were unable to meet your expectations on this occasion. Creating a positive first impression is crucial to us, and we apologize if we fell short in this aspect. Your feedback is appreciated, and we will use it to make necessary improvements.Regards, Guest Services

2/10 Terribile

Paul

Viaggio di lavoro
Neighbors partied until 3:00 am. Got two hours of sleep. Hallways reeked of Marijuana.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 18 mag 2024
Thank you for taking the time to write a review of our hotel. On behalf of our entire team, please accept our apology for the disruption to your stay caused by noise. We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. We definitely appreciate your business and that you took the time to offer your feedback. We do wish to have the honor of welcoming you back.Regards, Guest Services

10/10 Eccellente

Rhonda

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 18 mag 2024
We are absolutely thrilled to receive your rating. Making a positive impact on our guests' stay is what we strive for, and your feedback indicates that our team's dedication has paid off. Your kind words are a testament to their passion and commitment to providing exceptional service. Thank you for sharing your experience, and we eagerly await your return for another memorable stay!Regards, Guest Services

10/10 Eccellente

michael a

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Services, Quality Inn & Suites Caribou, il giorno 30 apr 2024
Hello Michael,Thank you for your superb ratings! We are most proud of our wonderful staff. We are particularly grateful for our location, steps away from the best of Caribou. We have a great housekeeping team – whose attention to detail is incredible. I will share your compliments with them, and we hope to see you again very soon.Regards,Guest Services Team

6/10 Soddisfacente

Robert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The accommodations were basic but adequate. The breakfast was not really a breakfast. It was probably the worst I have had at any hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, Quality Inn & Suites Caribou, il giorno 30 apr 2024
Hi Robert,At our Quality Inn & Suites Caribou, we appreciate guest feedback as it helps us understand what guests loved most about their stay with us and where they feel we can further elevate the overall experience. We are saddened that your breakfast did not meet your expectations. Our Food and Beverage team takes great pride in offering a wide selection of choices to meet the tastes, appetites, and dietary requirements of our guests so we regret that we failed to impress you. We will re-examine what could have gone wrong and seek to refine our service and offering. I do welcome you back soon for a sensational stay!Best,Guest Experience Manager

4/10 Scarso

Ann

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Check in was @3, we got there at4:30, room was not ready, sheets, blankets in hallway, no maid in sight. Told the desk clerk he went down, no maids around, offered another room, same floor, lights didn't work. Offered a room on 2nd floor. Lamps in the room were rusty. For having a new renovation we weren't impressed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, Quality Inn & Suites Caribou, il giorno 30 apr 2024
Dear Ann,Thank you for the time spent sharing this review with us. I am terribly displeased that there were housekeeping and maintenance issues. I apologize for the little details that needed attention in your room each time. I certainly understand why these were frustrating points of your visit and so these concerns will be addressed with our teams internally. Again, we appreciate this review and welcome the opportunity to showcase our improvements during your next visit.Kindest regards,Guest Experience Manager

6/10 Soddisfacente

Francesca

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bedding, toilet and sink were clean and satisfactory for a 1 night stay. However, all the countertops were grimey with drink rings, stickiness. The bathroom floor was white and in obvious need of mopping. I had to chisel something brown and gross off the floor and wipe down all of the countertops myself. The rug was crusty feeling between the door and bathroom. There were almost no outlets to plug in phones. The bar in the shower was missing allowing water to enter the holes and create nastiness behind the unit and probably in the lower room ceiling. With all the cleanliness issues, I can't imagine eating the continental breakfast. Outside the room, the carpets were muddy. There was renovation trash thrown up against the side of the building. The outside trash was overflowing. Would not stay here again, would not recommend. .
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 21 apr 2024
It's unfortunate that your time with us was not the ideal one we strive to create. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We believe in providing an exceptional experience to our guests, and our culture and team members are what allow us to resolve any issues quickly and get our guests back to their amazing hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Services

10/10 Eccellente

Dalton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was amazing we left justbl a few hours ago, ive stayed in many hotels. This was FANTASTIC from when you first walk in its anamazing sight from start to finish and the staff is amazing. I recommend everyone to stay in this hotel and to share in this fantastic Experience :)
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, Quality Inn & Suites Caribou, il giorno 17 apr 2024
Hello Dalton,Thank you! It brings us much pride and joy to read all your positive comments, how impressed you were with the delicious breakfast, and the excellent service provided by our team members. We are quite grateful for your enthusiastic recommendation of our NEW Quality Inn and Suites Caribou. Your amazing feedback truly means a lot to us.We will look forward to the pleasure of hosting you in the near future!With gratitude,Guest Services

6/10 Soddisfacente

Bakulesh

Viaggio di coppia
Noisy
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 14 apr 2024
Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Despite our efforts to deliver an exceptional experience, we understand that noise issues caused you frustration. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we're glad to know that you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again in the future to experience the true wonder of our property.Regards, Guest Services

8/10 Buono

Tammy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 14 apr 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Guest Services

2/10 Terribile

isabel

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, Quality Inn & Suites Caribou, il giorno 1 apr 2024
Dear Isabel,Thank you for choosing our NEW Quality Inn & Suites Caribou. We view your rating as a missed opportunity to provide you with the stellar and seamless experience we promised. We hope in light of our enviable location, beautiful facilities, and our commitment to impeccable service, that you will consider visiting us again so we may have the opportunity to provide you with the flawless experiences we are known to create. Our team will be happy to welcome you back.Kind regards,Guest Experience Manager

6/10 Soddisfacente

Allen

The bed was very hard!!!!!!!
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Experience Mgr, Quality Inn& Suites Caribou, il giorno 30 mar 2024
Dear Allen,Thank you for your review. Our NEW Quality Inn & Suites provides the best value in Caribou with a convenient and enviable location, and with modern and meticulously detailed rooms. We love that you appreciated this! We have received rave reviews about the comfort of our beds and bedding but we are fully aware this is a personal experience and preferences vary. Your review will be taken into consideration as we continue to deliver stellar experiences. We are hopeful that we will have the pleasure of your company again and we certainly look forward to that.Kind regards,Guest Experience Manager

6/10 Soddisfacente

David

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
my review
The bathtub wasn't clean enough for me to use. The room could have been cleaner. The room heated up nicely though. The staff were ok.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Experience Mgr, Quality Inn& Suites Caribou, il giorno 21 feb 2024
Dear David,Thank you for choosing our NEW Quality Inn and Suites Caribou!While we are warmed to read that the accommodations, were comfortable and suited your needs, we regret to learn that there were housekeeping details that detracted from an ideal stay. This is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest of apologies. Thank you again, for your compliments on the service behavior of our staff members. We wish to welcome you back shortly for a much-improved visit!Regards,Guest Experience Manager

2/10 Terribile

Lucas

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Guest Services, il giorno 19 feb 2024
I am saddened to learn that your experience with us was not the memorable one we intended. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Guest Services

8/10 Buono

Lisa

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 19 feb 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services

8/10 Buono

Yussif

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 19 feb 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services

6/10 Soddisfacente

Yussif

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 19 feb 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Guest Services

10/10 Eccellente

Andrea, Dana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 19 feb 2024
We are genuinely thankful for your extraordinary rating! Your 5-star feedback inspires us and is an indication of the hard work we invest in creating memorable experiences for our esteemed guests. We're extremely pleased that you enjoyed your stay with us. Rest assured, we eagerly anticipate your return, determined to make your next stay even more special and satisfying.Regards, Guest Services