Cascata delle 12 Vasche: Tour e Visite Guidate

DO NOT STAY HERE! Terrible experience and dishonest management. I booked a 13-night stay at this property but had to check out after just ONE night because the room and conditions were completely unlivable. The hotel officially issued me a 1-night checkout invoice, acknowledging the issue, and promised a refund for the remaining 12 nights. However, the moment I left, the management started playing games. They ignored my messages for days. When Expedia support explicitly called them and waived all commissions for the unused 12 nights (which was the hotel's condition), the hotel administration confirmed to the Expedia manager that they agreed to the refund. After that, they disappeared again, texting "give us some time, we contacted accounting" and then ignoring me for another 48 hours. Absolute lack of professionalism, terrible communication, and zero respect for guests. Save your money and nerves - stay somewhere else!

Good hotel, very helpful staff