Vacanze Castelchiodato

Camera pulita. Personale gentile. Colazione discreta.

Ottima posizione

The hotel is fabulous, and so is the spa. The (high) price reflects that quality, which I’m happy to pay for. The problem is the daytime promotions allowing outside visitors to use the facilities. During our stay, the noise and crowds (really crowded) made the atmosphere feel more like a football stadium than a relaxing retreat. Honestly, it was unpleasant and spoiled what should have been a wonderful experience. At this price point, peace and relaxation are part of what guests are paying for. The hotel should manage visitor numbers and noise much more carefully to preserve the experience that makes the property special.

Staff was nice the owners were present and super helpful. Hotel close to transportation and in a good location to walk around and explore. Nothing bad to say about the hotel, overall it was OK nothing special.

Quando siamo arrivati alle 18.00 una delle stanze non era ancora pronta. Il check-in alle 15 è gia tardi, se arrivo alle 18.00 e non hai la stanza pronta non puoi mandarmi in un’altra stanza solo perché “è delle mie figlie”, perché questo comporta che io debba aspettare in un’altra camera che sia pronta la mia. a quel punto me ne dai direttamente un’altra, completamente inaccettabile. Nonostante questo camera carina e pulita, in un’ottima zona. un peccato che sia successo questo.