Ville a Castries

“To Whom It May Concern, This statement serves as formal documentation regarding concerns experienced during a recent lodging reservation. The accommodations and management of the property did not meet the reasonable expectations of transparency, consistency, and professionalism typically associated with hospitality services. During the stay, irregularities arose relating to the organization and oversight of the premises. These included confusion regarding operational management, inconsistencies...

“There was a nice coffee shop across the road that I would give a 10 out of 10 ”

“The communication at the start was horrible. I sent emails and called with no response. I felt ignored so I contacted h otels.com then I finally got a response. Once i was hooked up with Sam, everything was perfect. Sam went above and beyond to ensure my nephew and I were taken care of. The place was clean and comfortable. I would definitely stay again.”

“A really lovely home, hostess and staff. Great for a family or two couples with lots of space given the two full baths. Beautifully decorated. Be sure to visit Adeline’s cafe for breakfast, and plan ahead and order dinner - best food we had on the island!”

“Everything was excellent. The accommodation was tastefully done and very clean. The outside area great and the views spectacular. Add to this Hector, who was very helpful and a wonderful host.”

“Great gated complex close to the amenities of Rodney Bay. I stayed in a studio which was well equipped to a good standard and a great size. Had everything you needed for a comfortable stay. Fabulous bathroom with great multi functional shower. Great pool area, not a huge pool but perfectly adequate for relaxing.”

“Villa as described, though there was one thing that was not and we let the owner know. ”

“Overall our stay was ok, the outdoor area of the property was nice but the house itself needed help. No hot water at all in the kitchen and hardly any hot water for showers. No ac in the kitchen and living area. The stove was very poor condition and the oven went out during a meal we were preparing! Overall it seemed that the electric system needed help, don’t know if it’s just old or improper design. The host Mervin did try to resolve most issues but some were beyond his control. Dogs barking...

“The property is across the road from the water Falls. The pool is nice and picturesque. I recommend bringing food or going shopping as nothing is near by.”